The location was great - the room(s) not so great . We had family interconnecting rooms - whilst the kids room was quite spacious with window & ok bathroom , our adjoinging room smelt damp/musty with no windows ( prob why it smelt damp / musty!) Quite noisy with " echoing " , loud corridors and lots of smoking in rooms ( which permeated the hotel ) even though rooms were Non smoking . Changed our planned return visit to another hotel .

We were waiting over 45 minutes for pick up at airport. The room is

We were waiting over 45 minutes for pick up at airport. The room is

The hotel is great location and convenience in the center of old quarter. The walking street is closeby and all day tours have free pickup form this place. There are some indian restaurants between 5-10 min walk. The hotel also arrange for the Ha Long Bay cruise which was cost effective and also seamless. Kudos to the receptionists that took care of the family trip!

The hotel is great location and convenience in the center of old quarter. The walking street is closeby and all day tours have free pickup form this place. There are some indian restaurants between 5-10 min walk. The hotel also arrange for the Ha Long Bay cruise which was cost effective and also seamless.Kudos to the receptionists that took care of the family trip!

Specifically ordered twin beds but when I got to the hotel we were told sorry fully booked and only double bed left!

The location of Hotel L'Heritage is very central, convenient close to everything. Staff is very helpful and welcoming. We had a nice room with 2 beds in the back, so very quiet. Buffet breakfast very satisfiying, except they did not have espresso machine and I need my espresso or Latte in the morning. I would recommend this hotel which is also not expensive.

The location of Hotel LHeritage is very central, convenient close to everything. Staff is very helpful and welcoming. We had a nice room with 2 beds in the back, so very quiet. Buffet breakfast very satisfiying, except they did not have espresso machine and I need my espresso or Latte in the morning.I would recommend this hotel which is also not expensive.

Friendly and helpful staff. Good location. Breakfast is good and it is free.

Friendly and helpful staff. Good location. Breakfast is good and it is free.

very central, and excellent customer service from the staff. James went out of the way to help us.

The property is beautiful and in a very good location. Unfortunately when we arrived we were told that we should go to the sister hotel at a better location. we had not slept and went along with this but soon realised it was not a better hotel at all. We went back several hours later and the wonderful manager upgraded us and arranged for all of our luggage to be collected. Would recommend the hotel but do not let anyone talk you into going to another hotel!

When we first checked in, we were not happy with our room - it had a strong odor and it was very dated. We told the front desk and the manager (Emmanuel) came out. He couldn’t have been more friendly, helping, and understanding. He said this hotel was about to undergo renovations and they would move us to their Diamond hotel. Our new rooms were outstanding and the service was always amazing.

When we first checked in, we were not happy with our room - it had a strong odor and it was very dated. We told the front desk and the manager (Emmanuel) came out. He couldn’t have been more friendly, helping, and understanding. He said this hotel was about to undergo renovations and they would move us to their Diamond hotel. Our new rooms were outstanding and the service was always amazing.

Strategically located. Walking distance to night market, beautiful Hoan Kiem Lake, etc. Many street food stalls available too

Very helpful staff gave us complimentary breakfast as we arrived early and could not access our room They also arranged do we could leave luggage after checkout as we had late night flight and for us to use spa to shower and change in evening befor leaving They could not have been better , excellent hospitality

Very helpful staff gave us complimentary breakfast as we arrived early and could not access our roomThey also arranged do we could leave luggage after checkout as we had late night flight and for us to use spa to shower and change in evening befor leaving They could not have been better , excellent hospitality

Staff was very nice and friendly. Location was great.

The photos do not represent the current state of the hotel. This hotel is well past its beautiful pictures which must have been taken over 10 years ago.

The photos do not represent the current state of the hotel. This hotel is well past its beautiful pictures which must have been taken over 10 years ago.

Breakfast was quite a wide spread of selection. The lady serving breakfast each morning is not courteous and provides a good level of services. Our room was spacious, and the bed was comfortable. - highly recommend!

Good location, steps from everything you need. Delicious, and long breakfast time. Friendly staff who helped set up our bus to Cat Ba and made all arrangements for us. Would definitely recommend to others.

Great hotel. Staff were extremely helpful and friendly. Location was good, was able to walk everywhere in Old Quarter. Room was lovely and clean. The hotel also offers to organize all your excursions and it is very well organized. A very good place that we recommend

Great hotel. Staff were extremely helpful and friendly. Location was good, was able to walk everywhere in Old Quarter. Room was lovely and clean. The hotel also offers to organize all your excursions and it is very well organized. A very good place that we recommend

Really friendly and helpful staff, very clean, the beds are all big enough and comfy and hotel is really close to all that we need. Its really a short walk to the lake to enjoy the morning stroll on your last day of the trip if you want to spend some time out again without worrying too much about getting back hotel too late. Good breakfast too..

Really friendly and helpful staff, very clean, the beds are all big enough and comfy and hotel is really close to all that we need. Its really a short walk to the lake to enjoy the morning stroll on your last day of the trip if you want to spend some time out again without worrying too much about getting back hotel too late. Good breakfast too..

The staff was lovely and quite helpful. Very great frontdesk who helped us Sapa booking tour and tour guide coordinator. They even packed us a to-go meal for our ultra early flight when we were going to miss breakfast. Good location in old Hanoi and well appointed comfortable room.

Pictures on the website is a lot more glossy than the actual hotel, the room air-conditioning did not work very well with the room being very cold.

Pictures on the website is a lot more glossy than the actual hotel, the room air-conditioning did not work very well with the room being very cold.

Staff were very courteous and friendly - especially the girls servicing the breakfast crowd. Always had a pleasant smile and happy disposition. Made you feel appreciated for staying at the hotel. Only minor set back is that the breakfast selection is not too great and after 3 days became boring. We had the junior suite which was great size and very comfortable. Worth the little extra cost to have this room for longer stays. Thanks again to the “breakfast” girls. And their recommended 1 day tour was exceptional. Anna explained that it is a little bit more for this tour but rated much higher than the cheaper tours. Tour was very good but the high light was the wonderful people that we met on this tour. And Sonny - the guide was full of knowledge. But No 1 was the driver whom was exceptional in his driving skills ! All in all - 5 Stars ! Merry Christmas - All !

We booked a suite however our suite does not come with a balcony as mentioned in website. However it is still a nice room. Room service is pretty slow. More than 40mins waiting.

Staff were very keen to please. The room and the bathroom are totally clean, comfortable and nice. The breakfast abundant and delicious, with a lot of different choices. They can also arrange the tranfer from/to the airport for a very fair price! A really good stay in Hanoi.