Even though I made a reservation, they refused because they didn't have a reservation. And yet they didn't even process a refund, which is very disappointing.

Clean Capsule, in Terminal 2, near the arrival. Beside the toilet provided by the capsule, there is a big and clean toilet at the opposite. There is a big super market nearby. You can buy whatever you want. I have been there many times for early flight. All the users are very quiet. They provide a locker for storage luggage. Clean bath towel, tooth brush and tooth paste, bottle water, ear plug are all provided. Highly recommended.

No mentioned of Tea/coffee only noticed it on our way out. Shower area too far as well as dirty shower area

Perfect when you have to stay for long hours at airport and all you need is a good sleep. I was in all females section. The check in is smooth and stay can be for straight 12 hours. Very economical. Only hindsight is that you have to go through immigration which takes a bit longer.

good job

Clean and comfortable. My capsule is at the upper zone. I found the Aircon/ventilation fan a bit loud. Unsure if it is better in the lower zone. However, earplugs are included in the freebie pack.

Good place for 12 hours transit

Had a great night sleep, comfortable and convenient! Will do again next time.

The location is good. I arrived the airport at 2am and was so smooth to get to the hotel.

Good nights sleep, probably coz not many people around

Met my expectations in every way. Very clean and is situated in a quiet area with less foot traffic. My view of capsule hotels changed because of Capsule Transit KLIA2.

I had no issues with accommodation except the hotel should have sent some instructions or make it clear that I need to go through immigration. I landed on a different terminal, then took the train to go through immigration. Malaysia has changed to digital system so I had to waste my time in filling the forms. A waste of 2 hours for nothing after a long flight.

Comfortable!

Friendly staff, cleanliness, practical deisgn, shower access, the tote bag ! The whole experience was worth it. Only the online booking process was confusing - but once I physically reached the service, it was excellent.

I wish this inexpensive sleep option was in every major airport in the world.

Great location for an early morning flight. Very convenient. Room was clean and comfortable. Would recommend.

I did not expect it to be clean & so quiet eventhough it was a sharing-type of accommodation. The check in was easy & fast. They provided a locker for bigger luggages where you cannot bring in huge luggages into the capsule area. They also provided a tag (for access into the capsule area), a bag with a bath towel in it, sleeping eye mask & ear plugs. The capsule room is relatively small but it's still spacious enough for me to move around comfortably. I am quite a small-sized guy so I'm not sure if they have bigger rooms for bigger men. They also provided toilet slippers in the capsule. The toilet itself is surprisingly clean & dry eventhough it's a sharing toilet. Overall, I'm truly satisfied with my stay there because of the convenience, the affordable price & the clean & the well maintained facilities. It might not be suitable for light sleepers or people who prioritize privacy

If you are from KUL to catch 2nd day early flight, this will be good choice for you.

There were problems with the receptacles in the first pod and second pod but eventually got it working. They facilities are clean, unfortunately the cleaning chemicals used in the bathrooms had a sickeningly bad smell. It was adequate for the price.

Rooms is various narrow, but It was comfortable.

Comfortable bed

Amazing, Simple & Chill environment

Very comfortable and clean. Organized staff.

Very confined space. Not suitable for senior person for sure. With the price per night in Malaysia, not worth in value.

Very nice bed

Hope to improve more signage board around airport. Hard to find the location.

i'm having next day flight transit, so choose to have a place to have a good rest. even though i only use it for around 4 hrs in total, i'm very satiesfied with it. Pro: 1. clean and comfortable stay 2. able to shower (strong water pressure, love it) 3. free 3 in 1 coffee and water. 4. free locker, no need to bring everything with u to ur pod. Cons : 1. definitely can hear some sound from outside when people walking or close the door of pod(its just a curtain) 2. pod is really just a single bed size(extra 40cm space, maybe) no space for unpack ur luggage. thats all i experience and definitely will stay again for further flight.

Really great for your stopovers at the airport, just make sure you book the airside one rather than the outside hotel as you will have to leave the terminal to access the latter hotel

Capsule Container KLIA2 terminal 2. Outside arrival level 1 I am writing to make a formal complaint about my recent stay at your hotel. I checked in to the Capsuletransit hotel on 17 April 23, for a 12-hour sleep, and unfortunately, my experience was far from satisfactory. During the night, I started feeling itchy, and as a result, I had a very poor sleep. The next day, my friend and I were shocked to find that two of the pillows in our room were full of stains. The pillows were very dirty and unhygienic, which made us question the overall cleanliness of the room. We immediately took the pillows to the counter for an explanation, but to our surprise, the staff noted it without any surprise or concern. It appeared that such issues were common to them, which was very disappointing. In the current situation of the COVID-19 pandemic, it is unacceptable to ignore hygiene issues, and it is a major concern for the safety of guests. I am writing this complaint to urge the management team to take the issue of hygiene seriously. It is essential that you maintain the highest level of cleanliness and hygiene to ensure the safety and well-being of your guests. Unfortunately, I did not receive any response from the management team.

Spent over 30 mins to check in at midnight. low efficiency of front desk staff for the pre booking check in. Walk in guest spent less time to check in which is very not fair. need to improve.

Convenient

Very convenient if you need a place to get some short rest, freshen up by taking a hot shower.