We had a good stay. The hotel is very close to the subway, buses, grocery store and food spots.The room and bathroom were clean. They are quite busy though that sometimes you have to follow up on requests like extra towels. Also, there was no free water but there are stores in the area you can buy from.

Great staff

This was the second time we stayed at this hotel. The room and all the staff were very nice. At the time there was only one elevator working and it broke down for a couple of hours which caused quite an inconvenience. We had an issue with our TV but was promptly fixed. Like last time, there was a regular thumping through the night caused by the building systems I assume. Also rude guests talking in the hallway and letting their doors slam 6:30 - 7:30 AM. Dog barking for 2 hours (!). Last two are not the hotel’s fault but should be known.

good location for both queen and Manhatten and subway lines

Located close to transportation, minutes from NYC

Everyone was great

Enjoyed the hotel location and the room. Unfortunately the room keys were deactivated/faulty every time we returned to the hotel room which was inconvenient.

Solid

Customer service was good. Good location, close to subway and close to plenty of shops. Thought it would be loud and noisy since it was close to subway system, but it was not bad at all---could barely hear the subway. It was really convinient that there was a microwave and mini fridge in the room. Really liked that you could also wash your laundry on site. The lobby area was really clean, spacious and felt very comfortable. The location of the hotel was in a decent area.

Clean 👍

Hotel was very clean and the staff and customer service was excellent. I would definitely stay there again.

The metro station nearby can be noisy. Rooms are not necessarily very clean. Staff can have miscommunications among themselves. We checked in after midnight and had no hot water for shower. Turned out it was a universal cleaning event, but staff didn’t know that and instead told us to switch rooms, which also had no hot water, ended up wasting lots of time

Wouldn’t recommend

Looks clean and safe

Loved the location. One subway stop from manhattan. Easy to get to WTC. The cheese shop nearby is amazing. The food at the store next door was exceptional. Good nail salon down the street.

Place is good and accessible. The double room i booked was okay but the floor was not as clean and the room is a bit old with aging bed sheet.

It was a great visit. You could hear the sounds of pipes running when nothing was running but for a night stay wasnt an issue. The room was great and the staff was amazing.

Great accommodations & helpful staff!

Friendly staff, convenient location, clean room

Very nice hotel, stayed for a second time. Elevator was broken, everything else was fine. Clean room. Very nice staff at front desk.

Great hotel

Hotel is fine, nothing special, but housekeeping is every other day, so on our weekend trip, that corresponds to no housekeeping, no clean towels, full trash cans... Last time for me.

This place is a joke! It feels like a different planet, broken down elevators and people getting stuck in them. Having to wait almost an hour just to get up to your room or down to the lobby due to one elevator working for the entire place including staff. Check your bill because they over charge you and good luck trying to get a hold of someone to get that money back I’m still trying to get a hold of any staff member to correct the charge. Rooms are outdated and filthy, I asked to be moved from the first room that I was given because there was blood on the headboard, food crumbs on the desk and chair. Linens and pillows smell like sweat and extremely disgusting. The sheets are pasty cream color and there is an odor to the room. Dust balls on the wall, I was incredibly congested due to the amount of dust on the wall. The vent is visibly dirty with black and gray dust on them. So we’re just breathing all that in. Run for the hills from that place. The Marriott next door is a bliss!

Close to subway stop

It was cool

We needed to wait for half hour for checking in due to their inspection room.

I got the room with no sofa bed while I paid for 1 queen bed with sofa bed and it was so difficult to sleep for a night. Very disappointed 😢

Clean, quiet, remodeling in lobby was not noted and no email sent ahead about inconveniences. Otherwise nice and staff were quick and accommodating.

The stay was good. The staff was wonderful. And very friendly

Good location for our needs.

The hotel was nice but the rooms are not as sound proof being in the area located. Pillows were flat and uncomfortable. Room was clean and beds were larger than a double bed of other hotels in the area.

Good location