Kind

Location by the lake is awesome. Beautiful lobby and artworks throughout.

Great location in old quarter. Walking distance to everything, shops, restaurants

Excellent hotel - staff were extraordinary and the property is beautiful.

We rate the Apricot hotel actually as a 4* hotel, which is a bit dated. We booked a room with view on the lake, a bit hidden by the trees. The carpets were stained. The sofa in our room was not clean with a hole burned by cigarettes. The room has cigarette smell. Other than that the room was generally clean. The breakfast was not good: foods provided are not fresh and not of good quality. We could only eat fruits. The coffee was terrible. The staff (front desk, breakfast restaurant, room cleaning) are quite helpful though. In summary we think this hotel is overpriced. The location is excellent, near the old quarter.

I am platimum member but dont recieved late check out as expected. FO called my room and asked for a surcharge although they agree for us to stay longer

Great location near the lake with easy access to dining and entertainment options. Warm and spacious lobby displaying classical elegance. Clean comfortable rooms with all the amenities but additional options for thinner pillows would be nice. The staff is very friendly and helpful. Definitely worth the cost.

Top notch service and accommodations and centrally located in Old Quarter Hanoi. Highly likely I will stay here again next visit to Vietnam.

My 1 night stay was part of a longer visit. Next time I will stay the entire visit. Very nice hotel for the price. Great location and walkable to everything.

Very central for Hanoi. Can walk to everywhere and right opposite the lake.

Clean,safe but music in the street very early in the morning 5:30am

Good

Thank you, Apricot Hotel for a wonderful Hanoi experience. The western comforts of the hotel and the peaceful lakeside location are appreciated as one gets tuned in to the synchronized chaos of Hanoi. Excellent French croissants, French toast, chocolate bread, yoghurt delicious pho noodle soup. They even have sushi for breakfast, testimony of the diversity of clients the hotel must cater to. Attentive and caring staff... but that seems to be the standard in Vietnam... as if the hotel people are accomplices in helping visitors enjoy their Vietnam. Close to all the buzz, but with the best views of the Lake. One is privileged to be in a prime art gallery. The pool is outstanding. My only complaint was that there was no apricot jam for breakfast to have with the French toast or the croissants.

This hotel is an oasis, a sanctuary in a chaotic old quarter of Hanoi. While affording an ideal location where everything in the area is within a short walk, this hotel provides a total refuge from the noise and crazy traffic outside. Walking in is like traveling through time to a decadent European past complete with grand chandeliers, gobbles of marble and of course a grand piano, played daily. This beautiful French opulence combined with the warmest Vietnamese hospitality makes this place a must visit for any discerned traveler. Rooms are beautifully decorated with combination of true classics and touches of modern. Breakfast is on the second floor, which is a balcony wrapping around the entire 1st floor's lobby with beautiful interior vies, great dish selection and freshest food quality. To complement this excellent hard product, the staff is simply amazing. During my stay, everyone at the front desk managed to remember my name, ask if I needed anything and never hesitated to provide whatever I asked for. Everyone went above and beyond their duties to make sure I remembered this stay with a warm smile. I simply cannot see myself staying anywhere else during my next trip to Hanoi.

A well located hotel, quiet with a roof top pool.

Room service is amazing. Breakfast is excellent. Staff is wonderful. Great facility and size. Thank you.

The people working there were so helpful and nice.

The room was clean and decent. However, the hotel was creepily unoccupied. I probably saw 6 other guests total the night I was there. When I tried walking around to check out other areas (eg, pool, rooftop bar) a staff member would suddenly appear and follow me around. It even happen when I left my room and walked to the elevator. It’s hard to describe but I felt like I was be watched at all times and it just creeped me out. I was relieved to only have one night here.

It’s a good hotel to stay at. Hotel does need some improvements to the hallway walls, carpet and room had a musty smell that I didn’t like but it was very clean.

A good hotel located in the midst of the city tourist attractions and shopping area.

Excel Staff

I have stayed at this property four times now, mainly for business travel, but recently for a holiday. It kind of fills a gap between the quite common 3 star type of boutique hotels in the old quarter and the very high end 5 star hotels such as the Metropole etc. Prices seem to be going up in the old quarter for what you get now, but this hotel generally charges around the $200 rate or higher which is a bit high for the quality of the experience. Every room I have had has been quite different ranging from quite cramped to a standard kind of size but all have quite a low ceiling, relatively speaking. The appointments in each are quite nice - good bathroom etc. However, each have had limited natural light. They have faced into a central gap in the middle of the building, or the wall of the opposite building. The TV is not intuitive and in the last case would only stop when unplugged at the wall, and the elevators stop on floors for no apparent reason. It has lost its lustre with carpets beginning to look a bit stained and walls scuffed. The staff seem to be a bit aloof compared to the excellent hospitality of many of the smaller boutique hotels, with the exception of a few. Also, the rooftop bar is not operating and its barren compared with some other excellent rooftop experiences in some other hotels in the old quarter. Its not that its a bad hotel, it is just not great, especially for the price they are charging. and what you would get for a similar price elsewhere.

Friendly people

Comfortable

good stay

Love the Apricot. Great location, great staff, delicious breakfast buffet.

Apricot has always been our favorite hotel to stay in Hanoi

Negative issues with room cleaning staffs - re property.

WiFi needs some boosting in some areas such as the breakfast area. Elevators were a bit erratic

Property very good super friendly staff and helpful

，items provide in bathroom not consistent. 2 days with ‘leg towel’ which is needed as the bathing cubicle leaking water

Love this place!