The property pictures look quite good but in reality the deluxe room was so cramped for even one person, glad that I didn't have to share the room with another person. The property is quite average and probably not worth the money they charge.

Great, staff quick to assist with any request.

Great spacious family room, I’m central Hanoi and old quarter. Ideal for our 3 nights family visit. Breakfast was standard Vietnam offering, not great but that is the case everywhere!

Great staff and good location. Would stay here again!

City view room only had a small window in the top of the wall, you could see up the next building, cleanliness was nou to standard. After bringing it up to the reception they offered me a different room which was better, city view now was the lobby, cleanliness improved. You get what you pay for, price was low including breakfast which I only used once.

The property was mediocre clean. Shower leaked water excessively on the sides every time it was used. The incorrect shower curtain size was an additional contribution to the leaking. Our room and bathroom was more distressed and outdated than than the property photos provided on the property details. The breakfast was also mediocre, but this could be due to the pandemic recovery. I have stayed at better accommodations that are in the same neighborhood at the same price point. The location is centrally located with lots of shops and restaurants.

Great hotel with friendly helpful staff in the centre of the Old Quarter. We were given a room upgrade on arrival with large king sized bed and balcony. Breakfast was a mix of Asian and Western to suit anyone. Would stay again when in Hanoi.

Good location since is in the center of the city & easy to walk around for shopping & eating . All staff are very hospitality especially Ricky , manager is very helpfull and very good take care for us . Can say very excellent and high recommend here.

The hotel is in a good location, walking distance to sites and great food. Staff were very helpful and rooms were well appointed.

Hospitality to be improved.Staff were aloof.Smile more

Hospitality to be improved. Staff were aloof. Smile more 😁

It was a short but delightful stay. Great location right at the center of the Old Quarter. The staff were friendly and responsive to requests.

Overall the stay was fine. The bed was comfy, good breakfast, very convenient location for exploring and catching the bus to Sapa. Staff were lovely. When we arrived we were given a room we didnt ask for (it had no window), but we would be moved for the next day. We were tired from the flight so said no problem. It was quite noisy on the 2nd floor as you could everything going on in reception late and early in the morning. We then moved to the 4th floor with window, much better but there was a cockerel crowing every 15 seconds from about 5am. We had 2 nights in the that room. We returned to this hotel after our 3 day visit to Sapa (already booked) and had requested a room at the front away from the bird and that we were happy with traffic noise. We got a room on the top floor (9th) and could still hear the bird and was even noisier with traffic. Turns out our first room was the best of the 3 but had no window for natural light. Quite an adventurous stay.

Overall the stay was fine. The bed was comfy, good breakfast, very convenient location for exploring and catching the bus to Sapa. Staff were lovely.When we arrived we were given a room we didnt ask for (it had no window), but we would be moved for the next day. We were tired from the flight so said no problem. It was quite noisy on the 2nd floor as you could everything going on in reception late and early in the morning. We then moved to the 4th floor with window, much better but there was a cockerel crowing every 15 seconds from about 5am. We had 2 nights in the that room. We returned to this hotel after our 3 day visit to Sapa (already booked) and had requested a room at the front away from the bird and that we were happy with traffic noise. We got a room on the top floor (9th) and could still hear the bird and was even noisier with traffic. Turns out our first room was the best of the 3 but had no window for natural light. Quite an adventurous stay.

Excellent location, near to the Hoan Kiem lake, night market, food choices and shopping. Room was excellent, clean and comfortable. Staff were very friendly.

Staff was great! Very friendly and helpful in trip planning

Told no room available as had problem with a leak in the room. Taken to another hotel, expecting the same standard or better but got a tiny room with an internal window. Room was dirty and in need of redecoration. NOT HAPPY with this relocation, but as it was late and only staying for 1 night did not move.

Old building, staffs helpful

We enjoyed our three nights with HM Boutique Hotel. Whilst our check-in didnt go as smoothly due to plumbing issues they bent over backwards to make sure we were not put off by it. Ricky the Hotel Manager was very nice and couldnt do enough for us! The room was nice, bed was more on the firm side. Breakfast we felt was a little lacking. The quality of food was not at a boutique standard as the name suggests. We often had to request things which had run out. Tables were not cleared quick enough and had to wait. This is all compared to another stay in Hanoi on the same trip. Nice view from breakfast though.

We enjoyed our three nights with HM Boutique Hotel. Whilst our check-in didn't go as smoothly due to plumbing issues they bent over backwards to make sure we were not put off by it. Ricky the Hotel Manager was very nice and couldn't do enough for us! The room was nice, bed was more on the firm side. Breakfast we felt was a little lacking. The quality of food was not at a boutique standard as the name suggests. We often had to request things which had run out. Tables were not cleared quick enough and had to wait. This is all compared to another stay in Hanoi on the same trip. Nice view from breakfast though.

Central location, helpful staff & comfortable room with very clean bathroom. Breakfast was limited but okay.

Helping staff , quite informative best location , near to the night market and lake.In the heart of the city ! Bingo all perfect 10/10 thank you for a pleasant stay

Hotel was very well located, had great staff that was very helpful and responsive. Ricky was specially helpful and responsive and very helpful in us having a great experience at Hanoi. Great breakfast with great view. Will come back. .

We booked the room in HM Boutique hotel in Hanoi for two days but when we reached the hotel, we were informed that the washroom in our room was damaged and they sent us to a nearby hotel “Hanoi A1” hotel for day-one and the room was much much tinier and not in a great condition. Day two we were asked shift back to the original hotel HM boutique hotel and upgraded us to a balcony room. But the same issue with the washroom and the toilet flush wasn’t working. We had to use the washroom in the lobby which was extremely uncomfortable. The management should have been more mindful and more well planned. This can be extremely annoying and uncomfortable for families travelling on a vacation

This hotel provided excellent customer service and the staff spoke understandable to excellent English. The manager helped arrange a ride to and from the airport and reserved a street food tour as well. He offered to help arrange other tourist activities but we decided to book things ourselves. We paid more than we needed to and paid way too much for transportation. Highly recommend utilizing the hotel to organize any activities, they will do an excellent job and save their customers money. They also allowed us to leave a suitcase for 5 days while we were away from the hotel. The room was clean and the bed comfortable. Mini bar was cold and breakfast was filling. Highly recommend this hotel for their excellent customer service!

It was ideally localed in old city to get to most places Ricky at travel desk was amazingly helpful way beyond duty. Arranged tours, pick up and flights. He also kept in touch all the way . Kayle at desk most helpful and cheery. Enjoyed our stay and will go back there any day. Real value for money and great staff support

hotel is near to Hoan Kiem lake. easily access to nearby facilitaties.

Excellent! I will definitely go back!

In the Old Quarter, efficient and attentive staff, clean.

I originally booked 4 nights and decided to return after my trip to Sapa and between a trip to Halong Bay. As usual I was greeted with a smile! I used the free luggage storage for my back pack while overnighting in Sapa with an over night bag. Ricky the manager arranged my tour and the return plan as well as additional tours that were awesome! He made sure everything was perfect for me! I want to thank the staff for another exceptional stay!

Great location, good breakfast and friendly helpful staff with very good English skills. The location is hard to beat.

Pros: Great location, good staff, great breakfast chicken pho. Cons: No view even though a room with view was booked; dated facility and furniture; chair had stain, bedding was ok.