To start with , the breakfast is a little pricey The first night, the fire alarms went off 4 times throughout the night. With no apologies for a complete non sleeping eight hours, The building is decaying away, Full gutters, cracking walls, damp The staff on the other hand ( reception) Brilliant. Helpful, polite, nice

Very noisy did not get any sleep at all

Nice hotel

Hotel staff very friendly and professional, very good location. However room was very old looking and damp smelling and deteriorated. Good enough to stay overnight and move ahead.

Dear team After looking at the photos of the hotel and researching, it appeared as though it was going to be a lovely time. Unfortunately, upon arriving at my room for my first holiday with my girlfriend, I was extremely disappointed to see such an unacceptable state. Everything, and I mean absolutely everything was dirty or stained. The wall, the toilet door, the main door, the carpet, the ceiling, the curtains. I have added picture evidence for this. Upon speaking to Andrew at the reception, he firstly told us that there were no other rooms available. This caused us to run around quickly throughout New Quay, scrambling around and asking places for potential locations to stay. This took up precious time of our holiday, not to mention being uncomfortable during our run, as hotel receptions were closing. Andrew contacted me after to inform me of a new room. One that was in much better conditions, however, I had to put the beds together as opposed to having the double bed I paid extra for in the first place. While the new room was of an acceptable condition, there were still some issues. Firstly, the shower was blocked, and the water had built up, as seen on the picture. Secondly, as it was two single beds put together, I was had an uncomfortable night sleep as I kept falling through the hole in between the two beds. While I appreciate Andrew’s politeness, this situation is completely unacceptable, and took up a lot of time and caused distress on me and my girlfriend’s

Horrible breakfast, especially the eggs and sausage not worth the money , room was filthy , terrible parking , ancient building

The room was filthy. The carpets were filthy. Two of the reception staff were very rude when I asked for a clean towel as they were also filthy. The beds were uncomfortable. The room was damp.

The staff were super friendly and the hotel was clean and tidy. The bathroom shower and taps needed replacing a there was a terrible drain smell throughout the stay. Rooms were a good size and the hotel was located near the beach with great views of the sunset.

Was good but room on 3rd floor and for all stay lift broken. Very little parking spaces available good job we came in time when manage to snatch one otherwise not sure where I would park. Walls not pained on corridors . Water tap splashed all over us everytime we switched it on. Toilet filling was noisy like if some builders were in. Walls transparent could hear every conversation going in other room.

I arrived at the property, it looks very dirty from outside. I was hit with an overwhelming smell of smoke when entering with my dog. The smell did not pass at all, our room smelt just as bad. There was cracks over the walls, marks and bits of paint on the floor that I’m guessing had fallen off the door frame. Bathroom is very dated. Safe to say we wont be returning.

Well situated, great beach access, staff on desk very helpful and friendly. Had a double room with sea view, was on small side was clean but needs updating, decorating was damage from a water leak, carpet wasnt very clean so didnt go bare foot in room, bathroom door didnt shut properly, no lamps so had to have full light on to read etc, house keeping didnt all ways refill coffee,sugar and toilet rolls had to go down to desk and ask for some a few times

I would have given this a much higher rating if I wasn’t disturbed 2 out of the 3 nights I stayed due to a faulty fire alarm going off in the early hours of the morning. I could forgive one night not two It also suggests there is adequate parking onsite and made me think I’d be able to park at the hotel however when I arrived there were only a handful of places, that I was only informed on arrival, were already booked. This would be helpful if it were explained that you have to park a way from the hotel before booking

Nice room we had sea view Good size everything was good . Cant fault anything comfy bed we didnt have breakfast as it was a little pricey

Friendly professional staff, fab view from the room, fantastic breakfast in a lovely dining room, clean room, comfortable bed and free Wi-Fi x

They don’t know about my booking. After I showed them email. Offered me smaller room with very bad extra bed.

The staff were incredibly kind. The location is perfect - Tolcarn Beach is basically on their door step and is walkable to Porth Beach and Fistral Beach. The bus stops are a very short walk from the hotel and there are numerous stores in the area. I would definitely stay here again.

I am still waiting for a part refund after phoning hotel.com on tues 18th June which I was told would take up to 72 hours. There was no bar or restaurant for evening meals and after a 13 hr bus ride was disgusting especially when it stated on the hotel .com website that these facilities were there.

Very dated hotel. Room was very old fashioned, broken window. Carpets black mould in corners. Stains on the bed. Not the standard expected when booking the room from photos used for advertisement.

It was incredible experience)

1.On arrival we were told we couldn't park first come first serve basis. Booked in and there was a parking space we asked about it the person had extended their stay we were told. This was not correct as a mini arrived later in evening and stayed the night another person came on Sunday and parked until Monday then left we could have parked the whole of our stay. Face didn't fit. We were told at 11.30am we couldn't book in come back at 3. Receptionist...we felt abrupt towards us. We heard a couple booking in on Sunday early in morning and told to come back at 12 no problem at all they were told by receptionist being accommodating to them. We felt our whole stay the receptionist didn't accommodate us or made excuses for our requests. Breakfast was very poor we only had breakfast on Sunday morning we ate out most of the time. Others complained. We couldn't eat at restaurant as coach party in but we could bring in take away. Room needs attention.

An average yet adequate place for a short stay. Location for transport very good. Staff efficient, friendly and non-intrucive. I would consider it again should I return to the local.

Good value for money

Worst hotel I have ever stayed at. The room was baking hot because they had the heat cranked and you couldn’t turn it down. So I got no sleep and I had just finished working a party until 1am and had to do another one the next day! Horrible service!!! Then I had to drive down the street to park at a train station because they had no parking. Paid £12 for that. £75 for a hotel room where I didn’t sleep a wink. And then they charged me a late checkout fee of £25. So £112 for a hotel room that was horrible! They should go out of business! Don’t rent from these people! They don’t care if your stay is comfortable. If they did, they would pay £5 and buy nobs for their piping hot radiators!!!! Ridiculous!!!!

No parking, the lady at the reception called was so confused and deceitful, very unprofessional.

Very confused staff at the reception. No parking space. Parking spaces were reserved for those the staff like.

Tired hotel. Room lock broken. Windows unsafe and cannot be fully locked. Warm but dirty in places and requires immediate updating

Room was decent enough. had a nice veiw of the sea. Not many places to park the car but would definitely recommend.

Upon arrival, rooms were full of bad odour and dirt and plastic around places. Room was not cleaned tbh.

Nice hotel

The welcome we received from Michaela was phenomenal, she is absolutely the best receptionist ever, couldn't do enough for us and made us instantly feel at home. Andrew who works in the restaurant at breakfast and the bar on a night is an absolute gem of a man and like Michaela, is a credit to the hotel. Our room was clean and the shower was great, yes, the room does need painting and the carpet could do with replacing bit for the time we were in there, it was fine. Breakfast was nice but the toaster needs instructions to use properly 😂. Parking is first come first served and it is very limited so ideally book that beforehand, location is fantastic as it's directly opposite the beach with amazing views. The town centre is 10 mins walk away but there are plenty of pubs, restaurants and shops eithig 2 minutes away We would definitely book again if only to see Michaela and Andrew.

Had everything I needed for a short stay, so close to town and the beach!