One of the best hotel in sousse i definitely recommend it

Great

The beach was nice and clean. The swimming pool was a good size and had areas were you could lay down which was nice. The rooms were spacious but were in need of renovation and a deep clean. The corridor walls and carpets were horrendous. The corridors are in need of a huge revamp. The energy saving light sensors were very delayed and did not stay on for very long. The hotel was advertised as having 5 restaurants, however there was just the buffet and one themed restaurant. The food was very canteen like and we resorted to either ordering take away or going to other restaurants in the area. The drinks in the bars are local drinks and if you want the branded drinks you need to pay a additional surcharge. The entertainment was ok. The pool tables need servicing. There is a shop on site where you can buy snacks. All in all a very average stay.

We stayed as a family of 10 for 6 nights. The reception staff were welcoming and check in was quick and easy. The staff and animations team were really good. They would always try and get the guests involved in the entertainment and activities. The rooms are spacious but are in need of renovation and a deep clean. Bring your own shower gel, as we asked everyday for a top up but never got any. The walls and carpets in the corridors are horrendous. The corridors make you feel like you need a shower after walking through them. They have energy saving lights in the corridors which is a good idea, however half the sensors do not work so you have to walk in darkness. My father who is 84 and walks with a walking stick nearly fell on numerous occasions. There’s random equipment left in the stair wells which is a hazard. The elevators were volatile and some were out of action. The swimming pool was a good size, it was clean and had an area where you could lay down. The spa facilities were not great, average at best. We decided to book some treatments and the massage was good. The drinks are local drinks. If you wanted branded spirits there was an additional surcharge. The hotel is advertised as having 5 restaurants but actually there is the buffet restaurant and one themed restaurant. There was a variety of food, however it was very canteen like. The beach was nice and clean. Unfortunately you get vendors trying to sell you things which leave you unable to relax.

The property is calm . Food is not as expected for a five star property neither services, they have a delicious fruit salad. Lotfi on the bar was so friendly and helpful as well as Najeh. Expected more from other departments.

Room very spacious I liked it the most Location,pool, reception, stuff

Good Place and nice Stuff, but Spa Prices are too expensive and Gym Equipment is insufficient

Omg we pass good times we used the SPA and they treated us amazing the entertainment people were amazing always make sure we are comfortable. Was amazing staying and I will like come back

Enjoyed my stay at the hotel. Great location and friendly staff.

The hotel is overrated and like most of 5 star hotels in Tunisia doesn't deserve their 5 star. The AC is not working at all in most of the hotel. The reception is very hot you can't stay there for 5 minutes. You pay very high price but the quality of the service is very low. The food is disgusting. They closed the restaurant a la carte. Only a disgusting buffet. You pay very high price then you don't find a place to stay at the beach if you come late. There is no staff there to help. Only some bootlicker for the foreigner tourists.

Personnel acceuillant et serviable

It was horrible in every aspect, the reception staff were disrespectful and unprofessional when it comes to critsisim, the restaurant is so bad till that we questioned of is it a 5 star hotel, the fact that he served my wife raw fish at lunch and then proceeded to do the same at dinner made me confirm that this hotel is really that bad, other than that the overall food quality was poor, when it comes to room service it is poor, the AC does not work and we were 3 people ( my wife me and my son ) we asked for a bed and he said no there is no beds we can give ( to replace it with the couch ) and then me and my son were going through the hall and we found that there is certain people that got the bed and we did not, also we did not have a kettle in day 1 it took two days just to deliver a kettle, overall wise if you wanna stay at Barcelo don't and save your money The indoor swimming pool is a mess the smell and the color of the pool is enough i don't wanna dive deeper into the description or i will cause internal vomiting for the reader Fun fact mini bar is out of service, we told the reception and they do not care and they did not just disrespect me and my family many other families that were in the reception got disrespected using slurs To sum it up this is how your first day in Barcelo would usually go like: no help with the luggage, one hour of waiting in the reception, cry cause the food is that bad, cry cause the AC does not work, and trust me things will get worse.

Excellent

Fabulous hotel room lovely and clean staff all excellent

شكرا thank

The only negative I have is one of the Bell hops keep asking me for money and my friend for money and buy him things. This was very shocking and I have stayed at this hotel before and never had this issue. Very disappointed in this matter.

Althought this is one of the best hotels in sousse, the service is very poor in general except for 2 kind gentelmans, lotfi at the reception bar and issam at the pool bar, most of employees seems unhappy and make a huge effort to offer an ordinary service, this is my second stay in this hotel and before corona it was much better, management is poor, registration is disorgonized, i won't recommand anyone to stay here for now, if you are planning a trip in the area it would be much better to rent a villa near the beach.

Very nice hotel, friendly staff, excellent food. Rooms need some deep cleaning.

très très satisfait Le cadre est magnifiquele personnels agréable et compétentLa cuisine est variées et excellente qualité

très très satisfait Le cadre est magnifique le personnels agréable et compétent La cuisine est variées et excellente qualité

AVOID this hotel if you have children

J’ai essayé plusieurs hôtel excellent sur sousse . Mais celui-là est au-dessus des autres sur beaucoup de points .Des employés tunisien professionnels à 100% du jamais vu ! Tout gradés confondu de l’agent de sécurité au portail / femme de ménage / réceptionniste/ employé du spa ect…Mahmoud au restaurant une crème . Il s’occupe bien des clients . Merci pour votre professionnalisme ;-)Je ne changerai plus d’hôtel à sousse il va devenir mon best pour des vacances confortables et les résidents de l’hôtel sont des « gens bien » Éduqués propre ect..Le SPA : super pro Cette hôtel te fait aimer la tunisie .

J’ai essayé plusieurs hôtel excellent sur sousse . Mais celui-là est au-dessus des autres sur beaucoup de points . Des employés tunisien professionnels à 100% du jamais vu ! Tout gradés confondu de l’agent de sécurité au portail / femme de ménage / réceptionniste/ employé du spa ect… Mahmoud au restaurant une crème . Il s’occupe bien des clients . Merci pour votre professionnalisme ;-) Je ne changerai plus d’hôtel à sousse il va devenir mon best pour des vacances confortables et les résidents de l’hôtel sont des « gens bien » Éduqués propre ect.. Le SPA : super pro 👍 Cette hôtel te fait aimer la tunisie 🇹🇳.

The room, the food was great!!

Great hotel so calm and professional staff

Bravo c'est magnifique hotel

Very nice hotel, clean and comfortable.

Very nice hotel, clean and comfortable.

The staff is amazing and the work hard to make sure you have everything you need.

Excellent

Pool and staff are very good , some of the ways reception carry out their duty so leave a lot to be desired, request made to them to supply water ,tea and coffee to the room where ignored and and only responded once in seven days after numerous requests by phone and in person. We had to scavenge bar and restaurant for services they advertise in thei brochure.

I never recommend this garbage hotel to anyone of my family or friends, horrible experience, they stole my IPad and they charge my visa more than two times for home reservation. Their phone on website and on google is wrong, forget trying to reach them by phone , because useless. 1. They stole my IPad. 2. Phone number on expedia and website is wrong, So no one can reach them to confirm or cancell booking 3. They charged my credit card twice for room reservation. They put wrong hotel phone number on their website and on google , so no one can reach them . They steal my iPad. Staff is really bad , horrible experience. Not recommended.