We were a family group of 6, I had originally booked another hotel then realised it was in beer street so cancelled and found this gem of a hotel.We were welcomed and offered ginger tea, green bean cake whilst we sorted out paperwork. 2 of our rooms were at the front of the hotel and 1 at the back, but not really noisy. The rooms were a good size, clean and had a lovely small bathroom. Breakfast was good, fresh eggs, omelettes and pancakes cooked for you. The staff were all lovely, friendly and helpful. The hotel is centrally located in the old town so easy to get about. There is 2 lifts. I would stay again.

Absolutely awesome. Loved my stay, will definitely be my go to hotel when in Hanoi. Elsa is by far one of the most genuine, nice receptionists I have encountered, thank you for your local suggestions. I honestly can't recommend this hotel enough.

The staff were so nice, they always greeted us with a nice smile and helped us find things. The breakfast was so yummy, with a buffet of fruit and lots of local foods. The Spa in house is very good. The location is also great, we could walk to all the sightseeing spots from the hotel. There were lots of good restaurants close by, too! The room was clean and the bed was comfy!

Really nice experience, loved the hospitality of all staff. Would recommend. I loved the breakfast option and location of the hotel located in Old Quarter that's just in middle of all the exotic experience you can have. Would definitely recommend this.

I got a really warm welcome with fresh juice, cake and lovley smiles. so the service is excellent! the stuff is caring and gave all my needs from getting information about the city and booking a car to the airport. And the hotel is very clean with beautiful design of facilities located in a small street no traffic noice in the heart of the old town. I highly recommend and definitely will come back.

This the third staying at this hotel. What we like is the fact it is on a quiet street, right in the heart of the old quarter. Breakfast caters for all tastes and there is plenty of it. We always started the day with a Pho.They also had the excellent Spa room in house. All the staff were so friendly and helpful from the reception staff to the "boys" who helped with luggage etc. Again I would have no hesitation in recommending this hotel.There are some truly excellent coffee shops in the street.

I really love Hanoian Central Hotel because I have been stayed in this one many times in my business trips. The location of the hotel is very good, the room is clean. Several nearby attractions can be reached on foot! All staff are very kind and helpful to customers and clean my room every day as well as serve very good breakfast. I will come back next time.

Good room with a excellent cooperative staff , hotel is near market, shoping areas and good restaurants , room service are good and resh breakfast food. The atmosphere is in clean area of the city. I really love to our stay here. See all of you next time, our nice friends in this hotel.

Fantastic, welcoming and helpful staff who treat their customers like family . Clean and comfortable rooms. Varied and tasty breakfast Spa room in house is excellent. Within walking distance of everything in The Old Quarter Would definitely come back again in the future!

Very good locate, service.

A great hotel ideally in the heart of the Old quarter in Hanoi. We particularly appreciated the personalized service upon arrival with welcome fresh juice, cake, polite attitude of staff and gave us full information of Hanoi travel tip. At breakfast time, the waitress helped us to order the hot meal with yummy pancake and omelet. All the staff are very attentive and helpful. Excellent value for money.

The hotel service is excellent with great breakfast and comfortable room. The room is cleaning every day and welcome drinks on the table. Its location is extremely convenient to come to every highlight spots in Hanoi tourist area.

Room is comfortable for the price paid, but do not expect 5 star quality. Staff is very friendly and can speak english so communication is good. Location is great for tourist to explore many local handicrafts nearby the hotel and good restaurants to explore.

We really love the location and all staff in this hotel. The location is absolutely easy to acess to every places in the old town. The room is super clean and spacious that is very comfortable for us.

We had a very welcome from all of the staff in Hanoian Central hotel. They were always kind to our group and helped us for every question.Their room was absolutely great with very soft pillow and beds and super clean. Breakfast had served every day from 6:30 to 9:30 and we enjoyed it very much. Thank you for having us here.

The room was clean. And they served delicious breakfast in every morning.We have large room with comfortable beds for our family and baby. We really like to stay here. Services is very fast.Thank you for all your service.

Excellent, comfortable. Had sound sleep. That's the bonus. Please maintain it. Breakfast was very good . Being Vegan , my wife and I enjoyed a lot. Outstanding body wrap which included a gentle massage and shower treatment! Staff was excellent and made the treatment very relaxing and enjoyable.The location is very convenient and wonderful to travel and shopping. The staff is very cordial.

Super awesome. Great location near old quarter, train street, etc. Good value for price. Convenient breakfast right near lobby. Housekeepers were very good too. Checked us in even when we arrived at 3am. Room was great as well I recommend to anyone.

I had an amazing time ! I really recommend staying here for any group. Really nice breakfast really cool and clean room and amazing staff. They also had great Spa service. Will definitely come again.. also, great location. Every attraction is walkable. Great local food joints and cafes right in hotel lane.

This hotel is very impressive with their service, the room is super clean and their staff are very helpful and kind to the customers. I have been stayed for several days and they always happy to take care and helped me book the trip to halong bay as well as showed me places to visit. I also love the breakfast which was very tasty and a lot of cuisine. I will come back again.

Service is very good. Staff were friendly and ensure that our stay here was comfortable. The beds were clean and well made every time we went back to the hotel. The morning breakfast buffet was surprisingly good. They even special eggs that we have to special order.

The staff very helpful and friendly. They give us many tips during the time we stay here. The location is very convient to travel and shopping. The room is cozy and nice. About breakfast, i have many choice at there. I will comeback here in the future

The staff at the hotel were very friendly and helpful. They helped us book transportation, and went above and beyond to assist us with a medical situation. The breakfast was delicious, especially the coffee!

Although the facilities were minimal, it was clean and we were able to stay comfortably. I am very grateful to Brian for his kindness, even though it was late at night. He was very polite to us, even though we don't speak English well. Thank you so much.

First of all a special mention to Tommy who contacted me direct via Whatsapp months previously when I first booked the hotel. He was more than helpful and very informative. As were all the hotel staff. The room was fine and the breakfast very good. Although not easy to find on foot they gave you a street map which helped a lot to get your bearings in the old quarter of Hanoi. I would definitely recommend this hotel. It is very close to the night market and Kiem Lake and it was great to walk round the bustling streets. Elsa at reception organised a private 4 hour jeep tour around the good and bad areas of Hanoi which was amazing, and they also gave us a discount.

We stayed here for several nights both at the beginning and end of our holiday in North Vietnam and in the middle they happily looked after our luggage during the day when we transferred from Sapa to the airport to fly to Hoi An. On all occasions we were given such a warm welcome and by the end greeted as long lost friends. Pickups and drop offs to airports/ train stations etc were efficient and always on time. Staff are only too happy to help with advice on where to go or help to book anything. Nothing was too much trouble. The hotel is in a great location close to the night market and Old Quarter with a huge choice of restaurants close by. Some rooms are better appointed than others but all are very clean and comfortable. The breakfasts were good and gave a wide choice of both European and Vietnamese food and my husband would definitely recommend the pancakes! This was a great hotel and we would thoroughly recommend it as a place to stay while in Hanoi. Thank you to all the staff who made our stay so enjoyable.

Lovely hotel in a quiet street but a close walk to everything. Staff here couldn't have been more friendly and helpful! The Manager was very professional and attentive. The room was spacoous and very clean. Breakfast was also included which was very good!!! They also had great Spa in house. Would recommend this hotel to anyone.

I love the location and staff. It's very easy to walk around. it's near the lake, the night market, walking street... many restaurants around I love the staff, they are so friendly, helpful. they always smile and care about how you feel I will return.

Amazing hotel with excellent staff. Elsa makes you feel really welcome and cannot do enough to make your stay comfortable and fun. You can book some great tours here too (stand out for me was the trip to Ninh Binh). I felt so very well looked after and that everything had been taken care of before I arrived. The en-suite room was spacious, clean and had excellent wi-fi connectivity. Breakfast is fantastic and laundry service very good value. 10 out of 10!

We stayed here for several nights and the hotel went above and beyond to accommodate us to make sure we were okay. All the staff are wonderful and welcoming and they helped us book a Ha Long Bay Cruise and transport to Ninh Binh. All which were great value for money! They even let us have breakfast to take away the morning of Ha Long Bay. Rooms were clean and comfy, the buffet breakfast was sooo good with lots of choice from the buffet itself and the option for freshly cooked eggs and fresh fruit, Spa room was excellent, so relaxing. The atmosphere was truly serene - warm – welcoming.Highly recommend this hotel to anyone who is staying in Hanoi.

Excellent and a quite place to stay in Hà Nội. The room was spacious. The staff was polite and the breakfast was excellent. This hotel is close to everything. Hanoi Old quarter, Train street, The night market, St Joseph Cathedral, Hoan Kiem lake are within walking distance.

Exceptionally friendly and helpful staff. Perfect location in the center of the old town, yet calm street avoiding traffic noise. Breakfast was really good and with plenty of options. They were good recommending us activities, and also allowed us to leave the luggage for a couple of days while we were on a tour. Hotel was totally worth it. The hotel is as it represents itself, no more no less and perfect value for money.