Not the best customer service. Was double billed and have yet to be refunded... 2months and counting.

Checked in for a deluxe room I was told it’s not available even though on hotel.com it’s available. I was charged an extra Le1570 ($66) to get a room that looks the same that I paid for. I will never recommend someone to that hotel.

The staff was lovely and the rooms were clean however the water stopped working with no notice or accurate estimate on when it would be back on.

The staff was nice and the food and location of the hotel were good. However, the hotel is in need of serious renovations.

Very efficient and pleasant hardworking staff. No working gym equipment. Old, stained mattress. We had to cover it with a plastic cover and spray it down.

Beautiful location and friendly staff.

This hotel is outdated. I personally find that the hotels in Sierra Leone are overpriced for the conditions of the facilities. This is one of them. The highlight of our stay was the continental breakfast. It was very good. But too many flies in the dining hall! The staff in the restaurant were very nice and helpful. Overall too overpriced and needs a renovation.

The stay was alright but the front desk service was atrocious. From the get go they tried telling us we were doing something wrong with the wifi password when the fault was theirs. Finally they called their tech guy and they fixed it. Right after that they were giving us our room keys and the 4 of us booked identical rooms. 3 of us were Americans and 1 guy was a local friend. We were wondering why he wasn't following behind us and they tried saying they didn't have anymore rooms. We booked it and saw all the keys their for our rooms 27, 28, 29, & 30. We already had our 27-29 rooms and it wasn't till we came back and said we aren't staying at this hotel unless our friend is staying next to us. Then they told us it wasn't a problem and gave him the room that was booked for him. The room floors are pretty dirty. The Sea View deluxe rooms has a steel cage that obstructs the view. The sliding doors don't lock. The bath tub has a mat that you will about break your back by it slipping and sliding around. The food was okay and the dining staff was excellent. Overall it was fine for a night, but we won't be staying there again after the stunt they tried to pull with our Sierra Leone friend. He should be treated like everyone else and was a paying customer. The front desk people just would chuckle to themselves and need some serious training in the hospitality industry.