Customer service was great. The rooms were awful. Light bulbs not working, door not closing properly. Had to use the night table to prop the door in order to sleep. Would not stay there again

Always great

This is a hidden paradise. The approach (neighborhood) and the parking area is not ideal, but inside... I would stay here again and again. The Jamaican breakfast is delicious. The drinks are exquisite. The accommodations are quiet, safe, and fun or romantic depending on your wants.

Enjoyed my stay

It was a great experience, staff was friendly and very accommodating, food and drink were on point only issue I had was my AC stopped working but the staff relocated me to another room really quickly.

I have been coming ocean palms since 2019 and have always enjoyed my stay there, however on this occasion it was the worst experience ever and thats mainly due to the receptionist horrible behaviour ask her a question she doesn't reply she was huffing and puffing they gave me a dirty wet room the floor was full of straney hair all over the floor i asked to change she lied and said they were all gull looked threw the window of the room next door i was eventually allocated the room after alot of silence sigbing kiss teet the little short one at the desk with the glasses she needs alot of customer service training. Also had alot of bugs is the room leaking fridge and the ac was not working properly and this supposed to be a premium deluxe room absolutely awful and not worth the money

Wonderful staff

The young people working there.

The staff was great and access to the beach was lovely and the beach was very private. This allow you to relax in comfort. This would be a four star or higher if they spend some more money on cleanliness. Overall, I nice pleasant hotel on a budget. I would stay there again

I was there for 3 days and 2 nights and had no house keeping. The view is lovely and we were in the town and close to most food places or excursion locations.

Great budget stay

When I arrived I was greeted by every member of the staff that walked by or even help with check in. The rooms were ready, well organized and clean. The way they describe the room as a pool and beach view was exactly as mentioned. I received a nice refreshing welcome drink when I got settled in. Then I tour the grounds and the place is kids friendly with many views of excitement. The only thing I believe the hotel could change is the speed that the restaurant lounge area had. When you want to enjoy every moment every minute count you could tell that the restaurant staff needs to work on time management to get the food out to the guest. But the food was excellent!

We enjoyed our stay because the highlight of the property would be the restaurant area right next to the sea. small beach area but the private access at a beautiful location is awesome. When we stayed the water clarity was super great. Pool area was very comfortable and it seemed that the pool was also heated. Had a great massage at the in-house spa. We did not stay in the room much, but our room needed some repairs and updating. Door security was lacking. Bed was clean and comfortable. Balcony with pool and sea view was awesome and relaxing. The area around the hotel could possibly be intimidating to some due to the heavy foot and vehicle traffic of the locals market area. My wife and I are very comfortable living in Jamaica and enjoy the atmosphere though. Being alert and friendly is a must. Poor parking in front of hotel and since another guest had there vehicle stolen while we were there can be challenging for some. Nonetheless, my wife and I would stay here again due to the access to the sea and the affordable rate we had. Most of the staff was very friendly and helpful. food tasted great, but cooked to order does take time. However that was perfectly acceptable to us while we sat relaxing next to the sea.

Good experience

The property was beautiful and included an awesome breakfast choice which was delicious. The location was in a quite dark alley in not such a friendly area of Ocho Rios.

Close to everything

The location was convenient.

My overall experience was ok. The kitchen and bar staff were nice and the food was good. The rooms need a refresher but I could see where they changed the tiles. The doors and sink needs changing and also the varnish on the front door needs to go. Apart from that, the hotel is close to the town and local amenities. There isn’t much of a beach, only a small part of the coast line but beaches are nearby. The internet was great in the rooms but I wasn’t restaurant and beach area but it was an ok experience.

It was a great short stay, not too busy which I was disappointed to see; however, overall great and comfortable experience.

I had a reservation and when I got there, there was no room available

I’d say to give them some time before booking. They are renovating so the stay will be below par. I stayed back in 2021 and it was great! This time the rooms are terrible, tv don’t work, ac don’t work properly and makes noises. The lady at the front desk was very nonchalant about the whole thing and pretty much told me to take it or leave it. The only thing working for them right now is the God given view.

Great view!!! Clean and relaxing!!

This property needed to be updated, the bathroom was dirty , it was dirty mattresses by my room door making it hard to get in and out. Parking sucked, there was two days when they didn’t have a chef . Pool wasn’t cleaned .

Been coming here for two years and love it

No room cleaning or fresh towels given after arrival. Had to use the same dirty white bed linen and towels throughout our stay. Not good

Ok

hot they only have fans

The one issue I cannot overlook is the unfriendly staff. In the hospitality industry, friendly staff is an absolute must. Some of the front desk staff was friendly but not all of them. Housekeeping staff rarely said hello or smiled even when I greeted them with good morning or good afternoon. The hotel site says they offer airport shuttle. Despite requesting airport pick-up via messaging and calling them the day before, when I arrived at the airport, I had to call the hotel again and I waited over 2.5 hours for the taxi to arrive. You have to pay cash directly to the driver, something I was not prepared to do. I had to ask him to take me to a bank to get cash from the ATM. The hotel is in a good location to be able to walk around main street Ocho Rios and get to restaurants and the craft markets. However, I do not recommend walking back down the side street to the hotel after dark, unless it is a Friday or Saturday night when all the shops and bars along the street are open and there is a lot of activity. Advertising they offer airport shuttle is misleading. Guests are better off either taking the Knutsford Express bus to Drax Hall and taking a taxi from there. If you take a taxi from the airport to Ocho Rios, be prepared to pay approximately $130 USD cash. Despite the misleading airport shuttle offer and the location, if the staff was friendlier, I would consider staying there again to support local business. Friendly staff is a must.

It was wonderful enough that my time with my other half was amazing.

The property is horrible,unprofessional,dirty and. Or in a safe neighborhood.

Firstly the conditions was not worth the price, property needs major updating. Seems like the money isn’t invested back into the business. Simple fixtures such as shower head needs to replace as it’s clogged and sprays in every direction, bathroom door needs to change and toilet clogged. We had to ask for small towels as none are left in the room. Tissue seems to be on ration! We had some blue tore up bed sheets! Walls are PAPER THIN LOL can hear every word that’s spoken, if persons book with kids please let them stay on the bottom floor, the constant running up and down was a nuisance! Pros: The food Jamaican food was good (pay in JMD). The view was nice from the back of the property, the staff attitude was very pleasant, the resort is located in a good area nearby a high traffic area, walking distance.

The hotel was good, it is dated but it’s okay for the price if you are on a budget. The hotel is near everything like night clubs, mahogany beach etc.. but we would have rather had a resort that had a lot of amenities and excursions within the resort.