Hallways smelled like cigarettes

My room was very good, however, when i tried to call the front desk for 2 hours to report the people above my room was being to loud they failed to answer.

After a long travel day, you’re ready to get checked into your hotel room and relax. We arrived, walked in no one to be seen, waited and waited. I walked over a knocked on an employees only door, no answer. Continued to wait, decided I would call the hotel, well someone else was already calling the phone rang and rang and did not get answered. We remembered the doorbell at the entrance so we pushed that, finally a young man came from I don’t know where, chomping his gum, flipping his hair, and never even apologized. Very rude greeting when I’m the one paying your pay check. Won’t be staying there again and won’t recommend.

clean, great breakfast, close to downtown

Very nice,clean and quiet. Great breakfast choice

Check in staff was awesome, smiling, friendly, and welcoming. Hotel overall was clean ,our room was clean and the ac on point. Thank you.

Nice, modern hotel. Front desk staff very friendly and accomodating. Room comfortable. Breakfast choices good.

Amazing

There was only 1 chair in the room.

Property was average. Didn’t have coffee pot in room and room lacked a few other items

Your using the Hilton name but not the standards. Poor customer service. No bathroom fan, no carpet in rooms, no bible, no guide for the tv, no ice buckets, pool to small and always overcrowded. No scratch pad or microwave in room.

Great hotel

there are very convenientfacility in this hotel

Horrible staff

Great amenities, horrible front desk staff. 2 of the front desk employees were horrendous and one was just indifferent and kinda rude. Check in time is 3pm, but we, along with other guests, sat waiting in the lobby for our rooms until 3:30. Not super easy with little kids in tow while it’s raining out. Staff did not apologize for our rooms not being ready, and then accused me of harassing them because I asked if the room was ready after check in time. I’ve never experienced that level of poor customer service. Rooms are small and there’s no surface area for your stuff. I would not advise families to stay in a double queen. It was very cramped with 2 adults and 2 little kids compared to other hotels we’ve stayed in. Breakfast and pool were great. But… The cons far outweigh the pros for me. I won’t be staying here again.

Love it. Our second stop at this hotel. Will be back.

It was good overall

Hilton was at one time a first class hotel. Now it the same as motel 6, will never stay at a Hilton hotel again Sincerely You make a reservation for a room on the 1st. floor, and they put you on the 4th floor. Don't waist your time.

The hotel was clean and the people were very friendly

I did have an extra charge on my credit card and have been waiting on someone to call me back for a few days now, other than that it was an excellent stay!

Good

Stay was okay. The room did not have a desk for my business needs. Bed was good. Shower leaked water out into the bathroom floor…you could tell the water leakage was an ongoing problem due to replaced tile. No microwave was a disappointment. Breakfast was okay.

Tru is always a lovely place to stay. Only reason for not top rating was because the elevator had a pretty bad smell. Upon arrival reception refused to give us water we requested and refused to add the stay to my husbands account for points. I can down later and made these changes with the other desk person, so mischief managed. No harm, no foul.

Good

We had a great stay! Place was clean and welcoming. Only issue was we couldn't get connected to the wifi but wasn't a big deal for us as we were just using it for our phones so didn't ask the front desk for help. Breakfast was good. Check out was easy. Lounge/lobby was great, lots of comfy seating and air hockey foosball and a pool table.

Check in was good. The breakfast bar was, also. The floor of our room was dirty. The linens on the bed were average at best. The fitted bottom sheet kept slipping off. The hotel was quiet. Appreciated that. I have seen Hilton do better

IT WAS GREAT!

We have stayed at this Tru hotel on many occasions with sporting events in town. Always happy with stay and will stay again im sure.

Very clean. Shower was great!

NOTHING UNIQUE OR ESPECIALLY GOOD. CHECK IN STAFF WAS RUDE, WHEN WE ASKED ABOUT THE HANDICAP PARKING, HILTON POINTS WE WERE BLUNTLY TOLD WE BOOKED THRU THIRD PARTY AND SO SERVICE HAD TO BE GIVEN TO THOSE WHO BOOKED WITH TRU/HILTON FIRST. REALLY? I WOULD NOT STAY AT THIS HOTEL AGAIN. AND, IF THEY ARE GOING TO TREAT PEOPLE WHO BOOK WITH EXPEDIA THIS WAY, YOU DON'T NEED THEM ALSO THEY CHARGED US MORE FOR PARKING THAN YOU SAY IN THE EXPEDIA DISCLAIMER.

Clean but odor of marijuana near entrance. Never could get wifi to work - told me I had to be a member or may be subject to charges for wifi. Signed up for membership but wifi still didn’t work. No real blanket on bed, it looked almost like a mattress pad with quilting only to the edge of the bed but then a thin fabric edging. No enough quilt to stretch over two people in bed. Good breakfast and friendly staff.

Awesome