The stay was great. Communication was good. Ideally situated in a quiet area that was close to everything. The bed was firm and comfortable, the apartment clean and in good order. The kitchenette was more than adequate and included a dishwasher. A washing machine was in a cupboard The only real bugbear for me was the checking in process which I found incredibly difficult, fortunately I had my grandson with me who is computer literate , but still not a straightforward process

The check-in process is extremely cumbersome, complicated. They should make it easier.

At first, I wasn't sure where to enter the outside code because there were pads on both sides of the door. Checking in is keyless but you can't always get someone on the house phone to assist. Using the washing machine was a guessing act, even with the assistance of the person called in to help. One a positive notes the rooms were cleaned daily without request. The location is convenient. This is not a handicap friendly place, but Lisbon! It met most of our needs.

The hotel was very nice. On the 8 of September (two days before we arrived) We had some problems checking in so we called the office. It was around 23:45 (Israel time). A man answered the phone and checked us in. It was very important for him to tell us “free Palestine” we ignored it but he kept saying”free Palestine, from the river to the sea Palestine must be free” Than he accused my wife for genocide. I couldn’t ignore it no more and I told him that this is very rude. He doesn’t know us and what type people we are. He still accused us as if we are the government. This rude man doesn’t know we are protesting against this government For the last two years. He really made us feel bad for a few days. It’s needless to say we have not been treated like this in all our travels and we love Portugal and the warm and nice Portuguese people. We just thought you should know that and pass on. We always enjoy your service and we will continue travelling with you. May we all live in peace. Thank you.

Potentially fantastic place let down by poor design choices (standard choices where clever adaptations would have created unique solutions), and truly bad maintenance, such as a malfunctioning WC water cistern and a non-functioning dishwasher. Also, no instruction manuals available for various appliances such as the stove was not very helpful either. Luckily, the service lady was very diligent, otherwise the stay would have been frustrating.

Great location

No Kuchin towel, not enough looking instrument, Information center service is too nasty!!!

Toilet broke twice during the 2 nights we were staying there.