The staff is very good service. The hotel very clean and offer many compliments drink and food but unfortunately the food taste can improve

Amazing ryokan. Everything was top notch, from the meals to the warm hospitality of the staff members. I can’t find anything remotely wrong with our stay and highly recommend Chalet Ivy to anyone looking for a relaxing, comfortable stay at one of the best ryokans in Japan. Many, many thanks to all the staff who made our stay special, and especially to Mayumi! (Visited with family members in early August.)

A true gem in Jozankei. It’s a very well maintained onsen. The staffs are super polite and food was amazing.

Friendly staff, nice spacious room with gorgeous view, private Onsen bath inside the room, 24hour lounge with local snacks and beverage. They made a special arrangement at dinner for my father’s birthday. It was really heartwarming. Thank you so much! I would like to return here in winter next time!

Nice hotel.

Beautiful views in winter. Imagine enjoying the river views from the in-room onsen. Food was farm to table and simply top notch. Staff was attentive and special call out to Yuki- he was the best.

This hotel is fabulous!

Excellent services and food. The room and in-room Onsen are just superb! And most of staff speak great English and even Chinese.