Great customer service

We were not aware that a wedding reception was being held on the night that we stayed. Our room was directly above the outdoor area and we could hear conversations and more annoyingly, shrill laughter. One person's idea of "quiet fun" is another's irritation. After a long day of driving, I was looking forward to a peaceful night of binge-watching Netflix. To be fair, the people were gone by 9:30 pm. If you are staying here and do not want to hear the party-goers, avoid the rooms above the outdoor area. Ours was room # 214.

Area around the hotel

Loved the outside area, with several fire pits and seating. To enjoy the evening. They also had local musicians playi music in the evening.

Friendly staff, clean, nice rooms, nice bar area, and nice outdoor area.

Front desk staff super helpful

Good property with clean room and hallways

The bed and room were clean and comfortable. The breakfast was good as well.

It was clean and front desk was nice and well mannered

nice

super friendly front desk and kitchen chef- really enjoyed their local food recommendations!

Excellent

Nice property, fit our needs.

If you like to bring your dog or cat traveling with you, the hotel is perfect. My hotel room smelled like dog fur during my stay.

Great stay

This place was very dirty and disgusting. Staff was helpful but our bed had an unwashed spill all down the duvet and bed skirt and a bunch of hair in the bathroom. So gross.

This was a very clean and nice stay. Nothing fancy but it was everything we needed.

Hotel was super nice but what made the stay go to hell was the lady at the continental breakfast counter charged my room for a single bagel and 2 packs of strawberry jelly. As petty as it sounds but i mean come on i just paid $225 to have a place to lay my head for less than 24 HRS

Beautiful hotel conveniently located off highway. Was pleasantly surprised by the amazing breakfast/eat-in area and bar that stays open til 10:00pm. We didn’t get to use the pool area as we had an early flight. The room was very clean and comfortable and the staff was very friendly and welcoming.

A pleasant change from most places we’ve stayed over the years. Staff have been exceptionally cheerful and helpful. We even extended our stay an extra day.

The staff were extremely kind and helpful.

the bed was rock hard. i should have slept on the floor

Very satisfying

Very clean, super comfortable. Would stay again.

Front desk employees were not knowledgeable of how to honor a Hilton member. There was a lot of confusion of honoring the rate online. I had to book reservation while standing at the front desk. Then there were confusion of seeing our reservation.

We had 2 separate rooms for a big family & they were able to get our rooms close to each other!

Greeted with a smile. The staff were all helpful and friendly. Kudos to the manager on duty during our stay. She was very good at her job.

Satisfied

Highly recommend

Slightly confusing getting into the property from the highway. Arrived 2.5 hrs after check in time and room was not ready or available.

We picked this hotel because it was in relative proximity to the Biltmore estate, which was the reason for our visit. Hotels closer to the estate were much more expensive. We wanted nice but didn’t want the extra price of those that were close. Hilton Garden was nice, room was nice, people were nice. I knew in advance that breakfast was not included. So that was not a surprise. However, in the future I will probably choose a hotel that does have breakfast included. On this trip we stayed at several hotels and having breakfast included was nice. $40 extra for 3 adults for breakfast seemed like a little n on top of an already expensive stay (for school teachers salary). Also, there was no pool. Something I didn’t realize until we had the thought to go swimming on afternoon ( we stayed 3 nights). It was as advertised. A nice stay with a nice room, friendly staff, and few other perks.

Beautiful place