Everything is overall great except washroom smells very bad I keep informing to staff but no one cares about it

Check in staff is poor specially the lady manager

Face towels were not placed. The wet towel was not replaced. The TV and one of the room phones were not working. The bathroom drain pipe was clogged.

Value for money, built over a small shopping mall so convenient for variety of a few restaurants if you want a change from the hotel restaurant. Staff in general very helpful. Coffee service at breakfast is typically slow but breakfast has reasonable variety. Ms. Sakshi Singh is a credit and excellent ambassador for the hotel and goes above and beyond to make your stay smooth & seamless.

The check-in process took me twenty minutes and face towels were not placed in the room.

Demanded unnecessary money also power was gone for around 2 hour service was very delayed.

Stayed 1-night at this hotel on a business trip. The room was clean and tidy but was lacking all of the essential necessities - towels, toiletries, and such. The beds were comfortable but the room itself was quite cramped compared to other places I've stayed at for similar rates even in more popular parts of the city. My stay included a breakfast buffet which was ok. The front desk and restaurant were friendly and helpful.

The hotel staff is predominantly bunch of interns. That is not the main issue. The junior staff does put in a lot of effort. The issue is that all leads and managers on duty do not have a clue of what needs to be done. They are not giving the junior staff any good direction and that will lead to a lot of bad experience overall. If it was not for the location - I would have certainly checked out of the hotel on second day.

Excellent & Clean

Poor service .will not stay again

The staff were very helpful. The room was very comfortable. The morning buffet breakfast was outstanding.

Asked Duty Manager Sakshi to send me a large SUV for airport pickup. Clarified that we were 4 passengers (2 adults and 2 small kids) and 7 pieces of luggage. reminded them 3 times ahead of arrival, they sent a CNG sedan with no trunk space. So I had to run around to rent a second car at airport after 20hrs of flight. I had booked 2 rooms and asked for them to be adjoining. The booking was done 3 months in advance. Called hotel to confirm they can provide adjoining rooms, had them put it in their notes. it took them 2 days after I checked in for them to give me adjoining rooms. Duty manager Manish promised every day but never came through. Finally, I was holding an event at the hotel during same stay and had booked 9 additional rooms. All rooms were requested to be on same floor and requested 2 sets of adjoining rooms. That did not happen either and the front desk staff could care less. The room service line is a waste as no ever picks up. You almost need to call the reception and have them chase after room service to call you back. Pretty terrible service for Holiday Inn brand. On the positive side, the event manager Manosija was excellent in getting everything organised and we had a great time. The buffet breakfast and the restaurant was also very very good.

Good place to stay

Hotel in the shopping mall makes easy for guests to enjoy.

Room were small but fulfilled my requirements.

over all good