Great spacious room, low water pressure but other than that PERFECT!!! Highly recommend. This is our 2nd stay at this hotel

Property location is excellent. Close to 2 awesome shopping malls with lots of food options. The only small thing is that the shower water pressure is not very good but manageable.

Someone on their staff waited until I went upstairs while I was using the guest laundry and put feces in the washing machine I was using. I had to throw away brand new clothes I bought for vacation. When I told the front desk, they laughed. They also charged me $50 US dollars to purchase laundry tokens that I no longer wanted to use and wouldn't give a refund. The people working there should be ashamed but more importantly Marriott as a brand should be worried about them representing an American brand so poorly. There is also noisy construction being added to the building.

The only thing is too far from city center

Excellent service, good breakfast, has in-bedroom full size safety lock box (fits 15-inch laptop and “11” x 17” documents

Súper hotel.. bed confortable bathroom large enough TV great!! with remote control to change from Spanish to English ! ❤️that Workout room! Greeeat pool ! Breakfast ok.. we are happy here ! And a mall across the street . Lots of great shopping ! Chedrauri close by and cosco !

N/A

The property is being remodeled, they did not warn me, moreover, they assigned me a room in front of the workers, with terrible noises starting early in the morning all along to the afternoon.

Amazing time in our first stay in Merida.

The hotel staff were very friendly and always willing to help. The gentleman at the front desk called and booked me a taxi for the following morning. Even though the taxi company dropped the ball the next morning; I appreciated the hotel staff taking the time to satisfy a customer. My one main issue with the hotel is that there’s no HOT water in the room. You can wash your hands or shower in slightly WARM water but it’s a hassle. We had to run all of the faucets on hot just to have a “warm” shower and the other night the hotel staff had to cut our cold water valve off and only run hot water to the room. That was the only night that we had a halfway decent warm shower. However, you have to remember to call to turn the cold back on after showering because the toilet has to refill with cold water after flushing.

No bar, hate that.

Comfortable

We didn’t have hot water. Nobody resolved the problem

Great facility…… wish advertised “pool bar” would have been open.

The property is under renovation upon arrival and during the week they temporarily closed the front doors to the hotel. In my bathroom, there was wallpaper cut and repasted near the toilet paper without drywall with access to the hallway locked doors, which is odd. The couches were soiled with stains and occasionally you can smell sewage. Some staff were not welcoming and some were nice. The kitchen staff did not keep up with filling the food trays, utensils, and the food was cold. The pool was unclean and the pool bar was not open. One security was alert and the other appeared to come out from naps. Needs improvement!!!

Great stay, easy checkin & very clean & quiet. Spacious suite with good cable tv selection. Just what we needed.

Like

The hotel change my room from 2 queen beds to a king size bed. I came with my 24 years son and he slept in a sofa bed. My reservation is for a 2 queen beds and it’s not fair they change my room, NO VIEW TO THE CITY as well! The people are abusive! I confirmed 7 days before arriving! The rooms are FANTASTIC by the way

Ok

Absolutely enjoyed this property and it will be my primary choice of stay when visiting Merida.

We had to leave our Airbnb early due to excessive noise and ended up here. This place is sooo quiet. The room: layout was spacious and well thought out with a comfy bed. There were some complaints in the reviews of the shower not getting hot. We initially thought we had that problem too but after at least 2 minutes of letting the water run it turned hot. My suggestion, leave the handle right in the middle of hot and cold and let it run. That may help. The rooftop swimming pool/Fitness area: pool is a nice size with plenty of lounge chairs and relaxing music. Fitness area has the basics of treadmills, ellipticals and free weights with a great view of the city. Their breakfast: arguably the best selection of breakfast foods we've seen at a hotel. Coffee and cappuccinos were fantastic. A shopping mall is right across the street for food and shops, the mall even has an ice skating rink. There is a Mayan museum close by, only a 15 walk. Probably the best part: we stayed during Superbowl Sunday and they thoughtfully served everyone complimentary pizza, wings, chips, peanuts, guacamole and drinks for the game. It was much appreciated. Only suggestion I would make, they have 2 washers and dryers but one dryer is down. One of the gentlemen staying here said it's been down since October. Maybe fix so there isn't a line of people, we worked with it though. Overall we would definitely stay here again.

Great place to stay at, the most friendly staff. Will be coming back for sure!

Every thing was great, the only recommendation is to improve the smoking area

Service, amenities y atmosphere were great. Front desk were very informative and friendly. Hotel was extremely clean and well maintained and organized.

Staff was slow and unhelpful. Strong smell in our room

Excellent place

All in all the property and rooms were clean and inviting. Complimentary breakfast was good and staff constantly refilling food items. My problem was with housekeeping and front reception staff. Water in our shower came out too hot. It was practically unbearable to shower, my husband told reception but nothing was done. On our final night, my daughter’s bathing suit was removed from where we left it to dry and not to be found anywhere in the room. I called front desk and again nothing was done. I was told housekeeping was gone for the day but no other solution was provided.

We were impressed by the cleanliness of our room. The condition of the hotel is very good. Everything looked new and worked perfectly to our satisfaction. Also, the size of the suite with kitchen made our stay much more comfortable. The location is a plus, close to shopping malls and access to key routes.

Shower was lukewarm and very little variety for breakfast. No drinking water was left in the room.

Residence Inn Marriott in Merida was a mediocre stay for us for the price we paid. The hotel condition was as expected of a Marriott and the reason for the 3 star rating is that there was nothing exceptional. We got a little less than what we paid for. The water pressure in the shower was terrible and it does seem that it is highly dependent on if other rooms were showering or not!! The "hot water" was less than luke-warm which made it uncomfortable if one was washing hair and in the shower for awhile. Although we understand that being a "long stay" residence, some amenities are not provided, we were shocked when we asked for refill of the coffee packets in our room that we were directed to purchase instant coffee in the convenience store. If Marriott wants to pursue short stays as a business option, then it should train staff to know when to accommodate guests requests.

Bed was very comfortable. Well equipped little kitchen. Check in was fast and efficient.

Great place!