Clean hotel, but no English service at night shift

Below average check-in, person at the desk took our party name, had me fill out an occupation form, and handed me the room keys. She didn’t explain anything about the property, area, elevators, or the room. Other than that the room was just about average for the Tokyo area. No multi-lingual instructions for the washer/ dryer unit so I had to hold my phone up to the thing with google translate running to get my first couple loads going.

Tokyo stay made our first trip to Tokyo seamless and easy

This hotel was conveniently located in Shinjuku; it is about a 15 mins walk to the Shinjuku subway station. The room was spacious and the in room washer/dryer was a blessing. The simplicity in its modern decor is a nice touch.

nice hotel

Our family of 5 stayed in 2 connecting rooms and it has everything we needed. The other room had 3 beds and the other one had a queen sized bed. It was pretty quiet at night. The AC was more than enough to cool us down during the heatwave of July. Never had a problem with any smells or any amenities at the hotel. They have free coffee 24/7 near the lobby. The breakfast has a lot of options both Japanese and western. The people at the check-in counter were all very helpful with all of our needs including safe keeping of our big luggages prior and post check out. I would gladly stay here again when I come back

Amazing; great amenities, modern, and super clean

Too far from the core Shinjuku area

The property is very clean and very modern looking.

We’ve been staying at many different hotels in the area like the Godzilla hotel but this has been the best yet. Large rooms. Nice communications. Can’t complain!

Pros: convenient location, 24 hours Sukuya, Mcdonalds, Don Don Donki is nearby. Staffs are polite and helpful and the room is spacious when compare with other Tokyo Hotels. Cons: I stay at the hotel for 2 days. No housekeeping will be provided except you check out. I can’t imagine how is the cleaness if I stay for a week. I could request for clean towel at the reception after back hotel at late night. No tidy up of beds and disposal of rubbish in my room. The towel I received is with stain on it. Besides from the cleaness of the hotel, it is a recommended hotel to stay at.

Loved our stay the staff were very accommodating and the room worked well for our family. Recommend for families getting the adjoining rooms as this gave us the space we needed and washing machine/ dryer was so helpful for our family.

Excellent hotel! Fantastic location as well. Would definitely recommend!

The hotel is just as you expected, but the service was not good in my experience. I was charged extra when I checked in. They consider children over 6 as adults, not 17 as stated when you book your hotel on Expedia. Furthermore, the price for one adult, two adults, and one adult plus a child is the same on Expedia, but when I checked in, they charged me more for two adults even though I booked one adult and one child. Maybe there is a cultural misunderstanding, but I just don't understand. It ruined my mood, especially on the first day in Japan. Overall, the hotel is clean and convenient, with a 6-minute walk to the metro and a 15-minute walk to Shinjuku station. Family Mart and Lawson are also close to the hotel. My only complaint is the service.

Good Location, everything you want is max 5 Mins away

Pros - apartment style with micowave , washing machine and stove etc Cons - we stayed 5 nights and there was only limited housekeeping … only dustbin and towel change …. If u want to get Bedsheets changed or any other cleaning done it was paid ….. maybe I didn’t read this beforehand otherwise would not have booked . Room and bathroom and bed not being cleaned for 5 nights is not ok with me … they need to change it … atleast provide this for people who r staying longer than 2 nights Blankets were not up to the mark … the inner cover kept on getting crushed and slipping …couldn’t sleep well … The hotel is beautiful and fine , just keep things I told in mind …. I wouldn’t book again but if u r a deep sleeper it shouldn’t be an issue for u….

Very comfortable room. Very spacious compares to other hotels in tokyo. Not very close to any train stations though.

This location is near Shinjuku and Kabukicho so definitely very bustling. Good noise cancelling as it’s very quiet in the room so that’s good. Space considered bigger than other hotels in Tokyo and of course the washing machine in room was the biggest selling point!

Quiet area, away from the main hustle but jear enough for a 3 min taxi ride to Shinjuku station. Staff was awesome and super helpful!

Nice hotel in convenient place for affordable price

My family and I stayed for 3 nights recently. Out of the hustle and bustle of Shinjuku but close enough that you can walk to it (within 10 - 15 minute easy walk). We liked the seperate bathroom area, good little kitchen with the essentials and the beds were comfortable (westerner). Also handy is the washer/ dryer in the room (while a little complicated to work as I couldn’t find any English instructions). A pleasant stay and I would have no hesitation to book again or recommend to a friend.

Good

Compact but functional room. In room laundry great. Staff very helpful

Great Hotel, location, cleaness and the staff were very helpful and polite all the time

Fantastic hotel for our first time in Tokyo. Centrally located and walkable to so much, including subways but quiet clean and safe at the same time.

Great location, multiple train stations close by. Food and shopping a few mins walk. The three major convenience stores within a few metres from the hotel.

Good clean next to nightlife area plenty of bars and restaurants around!! Would Recommend hotel.

Good location, clean. Nice staff.

The hotel is very nice and clean. Found the room small for westerners. But very functional. Amenities were above normal. Very centrally located in the heart of Shinjuku.

comfortable room with convenient access

The hotel was located close enough to 2 metros and worked well for us

Nicest hotel I stayed at between three while in Tokyo by far and around the same price as others still.