Excellent hotel stay clean and very helpful.amazing breakfast

They change the booking, downgrades without changing the price. They did not clean the room at all, for the entire stay. They did not activate the safety box despite our multiple requests.

I am very happy with there services. Had issue with room it was very small I spoke with General Manager helped my the refund me for 3 nights . All three Mohammed, Ali, forgot the other name managers was very professional .

Our stay at Makkah was a great one, but only because of the spiritual experience that Makkah as a city provides. Our stay at Violet Hotel was average despite me paying very high.rates due to the season. While there were few options only due to the peak season, the service was at best average and poor in most cases. For example, there was no room service provided through our 3 day stay, despite a couple of reminders The number of towels were not enough and toileteries were not refilled throughout our 3 day stay. They were dropped off after a few reminders. The phone to the reception never worked and all requests were made in person at the reception. Communicatiion is a challenge as very few staff understand English. We realised after 2 days that there was a shuttle service to Kaabah and we could not figure out the timings as the security could not understand my question!!

Such a good hotel for the price. A little far from Haram compared to the other hotels of course but it was worth it. It did have shuttles to Haram, however, it did drop us a little far from Haram and heading to the clock tower area or King Abdul Aziz gate took some time so be ready to walk. Hard time finding the bus in Haram as well to head back, sometimes you can take the other hotels bus, Midan Hotel bus, it is next to Violet.

Thanks for everything

The rooms were comfortable, and the staff was welcoming, making our stay memorable and enjoyable. My daughter enjoyed the pool and we really liked the breakfast buffet.

Reception speaks no basic word of English and doesn’t seem to care. Customerservices is non existent to put is simple. At arrival i got ignored for 15 mns while my taxi was waiting outside still with my luggage. Luckily the driver didn't charge me extra for the wait. The shuttle didn't always run on time. And the bus is old and dirty. Wigh very rude drivers shouting. The legs of our beds were unbalanced so moving in the bed makes very loud noise. The images of the TV are the worse i have seen in 30 years. So i will bropably stop here and say i will never use this hotel again.