التعامل ممتاز المكان جيد التوصيل الي الحرم ممتاز

نحتاج الاهتمام اكثر بنظافه

سهولة الوصول اليه

النظافه وخدمة العملاء كانت سيئة

Nothing to like the staff was very rude especially the reception guy not concerned that I have children with me he gave me the room five hours later than the check in time

Never think about staying here the worst hotel on the site the worst ever staff the don't provide room service because they are too busy stupid reception staff

We liked the food. Not much of a variety to choos e from though

never cleaned our room when we asked them multiple times. we even called the front desk more than 2 times and still we didn’t get our room cleaned. Also the wifi is horrible it’s very slow

This is my second time booking same hotel . Very neat and clean

1) Nice location, Easy to Access mini supermarkets & restaurants. 2) The Hotel staff were helpful & Cooperative. 3) The main hotel lobby is wonderful . 4) Only less Than Two KMs to the Holy Haram Mosque & kiddy Parking; just utilize the public bus

nothing went wrong

customer attendance was not up to expectations, my safe box was not working and i couldn’t set it. I contacted the receptionist and they acknowledged the case but no action taken.

All are good

Only Lift is the problem it's late coming because of rush

There is a bus to and from Alharam during day and night. There is a backside car parking It is almost clean

Very narrow room. Not comfortable to move. Very narrow and crowded lifts. The window opens directly to the mountain.

Bus service

Not recommend any one go there, ac in room have technical issue. Not change the room

- Staff - Buses availability

Price, cleanliness

Some of staff are good. Room was fairly wide and clean

struggles from the staff when I wanted to change dates when I was there They asked me to do through booking App. I asked them to help as booking.com asked me to contact staff,,,, then they refused!!!!

It's next to the makkah bus stop. So you have two options either to take their shuttle or the city bus to n from Makkah as there stop near makkah is same place.

The staff is not cooperative, especially the cleaning staff they are very busy so they will not come themselves and ask you to do room service or if you need anything. You have to ask them again n again and after hours or days, they will come to clean. I don't understand why they have a policy that they will only do room service if you are in the room otherwise they will not enter. So if are planning to stay for more than 2 nights please watch out.