All was well and peaceful until check out. Charged for service, shown as paid in my account but received a notice of card decline. Learned the decline because bank presumed fraud from all the attempts. Learned from RC Staff they were hzvikg computer issues. Also ir was odd rhat staff came by at 730 to ask for laubfry which was annoying. Still need ti resolve final bill but waiting onchzges/hold to be reversed. Needless to say check out marred what was a relaxing trio particularly through the efforts of the stellar spa service team

Great location! Staff is very attentive!

Just top!

Everyone was very friendly and helpful. The agua fresca they had at reception was delicious and a refreshing welcome on our return every day. The mocktails at the sky bar were also delicious.

Amazing device beutiful hotel

Excellent and friendly staff throughout. From check in through check out, we felt valued and cared for. Muchas gracias por todos!

Very nice hotel, great rooms, excellent service, and good restaurants.

Directly across the street from Chapultepec Park, views from my room were amazing! Staff were extremely helpful and kind. The hotel is very modern and doesn’t have much of a lounge/common area to hang out- except the bar in restaurant.

We had a great experience at the Ritz.

Amazing property and location. Great views everywhere.

Amazing property

Safe, clear, very friendly staf, good breakfast.

Love the hotel

panoramic view of the park. great service. the restaurants at top floor was gorgeous and food was delicious

After Spent around $5000 in 4 days in the Hotel, and stayed in several Ritz Calton facilities around the world, Mexico City facility left so many bitter tastes that compromise my future selections with the brand. Facilities and cleanness were excellent, but there is no sense to suspend the electricity in your room at 11am (check out time) without making a phone call or knocking the door. I had to finish packing my belongings in the dark, and when I got to the front desk, they just told me that has to be something wrong, and they will check that out... nothing else happened.... 11:00 am they will cut the power... won't happen in another 5 Stars Hotel... Very disappointed!

Is nice but not convinient Too many elevators to get to your room It is confusing

The perfect hotel! So beautiful! I was blown away by our room. Spectacular views! Ridiculous. I can’t wait to return

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Appreciated the effort but needs to up its game and try harder. Lots of details that leave me wondering...

Outstanding service. Friendly team members. Clean. Best experience for our 10 year anniversary. Beautiful decor and hotel.

Loved the hotel

Amazing staff, super friendly

The accessibility control into the building is unique and quite an innovation simply classic.

Always taking care of details.

The Ritz-Carlton is an amazing hotel with amazing staff. Everyone was so friendly and kind. Very genuine. I was amazed! Spa was amazing, Restaurant and Bar-amazing. Of course, it is very expensive. But, it was worth every penny! I felt very safe, as well.

Ritz Carlton Mexico City needs a lot of work when it comes to customer service. The service is not to part what you think when you think of Ritz Carlton. Staff, especially at the restaurant there is no attentiveness, I had to ask for things multiple times, I poured wine for myself and others who were accompanying me. Rooms were not cleaned properly, one night stand charging portal was not working, couldn’t charge my phone, some wooden hangers were broken, and when you lay down in a nice tub to relax, you can see ugly plastic pipes. Some of the days got water took 10 min to come out!!!! Oh and when I checked in, they asked me if I would like to put a credit card or pay when checked out, I said when checked out. However the minute I touched the mini bar, I get letter and phone calls to immediately see front desk and take care of those charges, so why even offer options to put card on file or pay at the check out. Just over all, I would not come back…. Only thing it has is the amazing view of the park.

Great service

Great property that is central but less walkable. Surrounding neighborhood is more business than pleasure.

We were pretty disappointed in the cleanliness of our room. It was not properly cleaned when we checked in and we had to ask for housekeeping to come to clean our room a few days into to our stay. On-site amenities were great and room service was fantastic. Best in room dining we have had, ever. We were impressed that they gave us a time that it would arrive (in less than 30 minutes) and was impeccably presented. Staff was super friendly and attentive but would recommend stepping up the housekeeping services to match the rest of the top tier service.

Excellent property.

Exceptional staff

Beautiful view