Excellent hotel

Property was beautiful. Staff was very friendly and professional. We had a couple if issues with things not working in our room but otherwise it was very comfortable.

Outstanding hotel in an area where luxury hotels are scarce

Luxury hotel excellent location but rooky staff with no onsite staff or emergency planning with faulty fire safety system and no plan. Fire alarm went off at 11 pm with no staff present. Thankfully there was no fire. Also room 16 has chemical fumes due to an old chimney nearby

Really nice accommodations, very walkable to the city center yet just off of it so it is quieter. Only a block from lots of food options. Customer service was very good and helpful and friendly. I used the pool/steam/sauna each day after exploring.

This is a lovely little hotel, right off of the centre of town. Close enough to walk everywhere, but just off of the main streets enough to enjoy a quiet night's sleep. The rooms had little touches like a bedside table with contacless phone charging, a free minibar with water and soft drinks, as well as complimentary tea and coffee. Great quality soaps and shampoos provided as well. We found the bed confortable, large and with good quality linens, and appreciated that the toilet/bathroom had proper separations and wasn't open concept. Towels and bathrobes were thick and comfortable. We used the little gym both mornings. It was impeccable, with high end machines. A couple of things to work on: *Toiletries weren't replaced on the second day (of a 3 day/two night stay), even though we had clearly run out of shampoo and conditioner. *Bathroom floor was very slippery when you had wet feet, and I found that the floor towel did not cover enough of the floor. I slipped twice. *The lighting could have used dimmers. It was either too dark or WAY too bright. However, all in all we had a confortable stay, and very much enjoyed the warm hospitality.

The design and planning of this boutique hotel is appealing and conducive to relaxation, feeling of being taken care of. As importantly, staff, in particular Mr Simon, who was at front desk and helped us with numerous requests, he and the people around him, as well as the gentleman next day (sorry cannot remember the name) - were excellent - in manners, service, communication and flexibility to our needs. Highly recommend this hotel!

I liked everything about this Hotel and the staff was fantastic. Our room (#2) was large and well appointed. Comfortable beds, good shower nicely furnished. The Courtyard area was an unexpected Bonus which we actually utilized for a little vacation down time, buying wine and cheese in the awesome Marketplace just across the way and taking a night to relax. We has no trouble parking. Staff went out of their way to be helpful. Perfect spot in Tours, just steps from the Pedestrian area that has all the Restaurants as well. The littel spot for Coffee and the amazing Bakery just a few steps away were a fringe bonus!