To start im aware Memphis had colder than usual weather BUT we pay a host fee for our house to be prepped and cleaned. Someone should have been there a few days before knowing the weather was coming to prepare for our stay. We showed up around 5pm on Tuesday to both furnaces completely off so it was 30° in the house, the upstairs bathroom was frozen. Handle broke off of shower due to freezing pipes, sink had an icicle hanging from it. We had to stand around the oven to stay warm. When the house finally got warm enough to start thawing pipes, the shower started spraying and flooded the upstairs bathroom leaking into downstairs hallway out of the ceiling light. Two of the guests were home and smart enough to shut off hot water to stop spraying. So then we had no hot water, then was promised a plumber between 10am & 11am Wednesday then told no one till Thursday. I asked to just get money back so we could just go elsewhere. They refused. Then we were told plumber wednesday night between 5-8 when we weren't gonna be there because we had a work function to attend. Plumber didnt show up till well after 8. Under the beds were not swept so there are snack bits and wrappers from previous renters. I found a wad of hair (probably from a brush) in one room & dried up contacts in another room stuck to floor. I have more to say BUT this wont allow me to type any more.

The location was great, the house was clean, the only thing i found an issue was there was no place to put your belongs, like a dresser, hangers in the closets. One of the closets you couldn't get to because the bed was up against. One bedroom the window coverings didn't cover the window enough to keep people from seeing in. The upstairs' toilet kept keeping backed up.But overall it was a good place. Thank you for the use of your place.

Clean and convenient home with 5 bedrooms and 6 beds plus a sofa bed. We had to remove the garbage cans from the driveway as they hadn’t been taken to the curb and really end smelled bad from the previous guest. Other then that - it was great.

Very nice property

Nice place. We would stay here again.