Lovely staff. Nice rooms. Vivian was especially friendly.

Amazing

Awesome small hotel in the center of Hanoi historic district. We stayed there only for a night but enjoyed the amazing hospitality of the staff (they literally come in the street to greet you and help you with luggage) upon arrival. Rooms are clean, quite big (we had connecting rooms) and with every modern comfort. The bar/restaurant on top floor was a winner for my teenagers with fantastic views and great food. If ever coming back to Hanoi we’ll stay at this hotel for sure. Highly recommended!

On this trip, I stayed at GM Premium for two nights on two separate occasions while traveling to Ninh Binh and Ha Long and back. Both stays were very pleasant with particularly exceptional customer service from Vivian. She provided excellent restaurant and cafe recommendations that I enjoyed. The facilities were nice, clean and updated as well. I very much enjoyed staying and would recommend this hotel for the quality customer service.

It has been a great experience to stay here. All the staffs are very friendly the restaurant and sky bar are fantastic. The room is clean with sufficient space. Great location. Would definitely stay here again next time. Special thanks to Vivien and Taylor at front desk they are extremely helpful and nice.

My family and I stayed at the GM Premium Hotel in Hanoi, Vietnam, for 2 nights and then another night on our return to Hanoi. We stayed in many very nice hotels for 16 days, however, our favorite in terms of the staff and service was the GM Premium in Hanoi. Vivian, who works at the front desk, did an outstanding job in helping us out with a glitch we had with our transportation to Sapa. She spent so much time and effort. We really appreciate her and the hotel has an excellent staff member in Vivian. The hotel is on a very busy street and in Vietnam the pedestrian does not have the right of way at intersections or in crosswalks. Whenever we got out of the cab the staff would come out on the street and form a line with their bodies to shield us from the oncoming cars. The staff at the front desk had excellent English skills, were very helpful in every possible way and they were dressed & groomed impeccably. The hotel is very well decorated and has a lot of character. They provided a full breakfast with a wide variety of choices. They have a sister hotel about four block away and the hotel provides a food voucher for one free dish per room. The roof top swimming pool has a view of the city and is very refreshing because it is so hot & humid in Vietnam.

Great experince, VERY cool hotel. Perfect location. Amazing staff

This hotel lived up to the reviews on line and with Hotels.com. Super friendly staff, clean comfortable rooms, great location near the lake in Old Quarter. I would definitely stay here next time I visit Hanoi!

This place was amazing. The staff went above and beyond. I came in late and they made sure to get me fed and settled. The breakfast in the morning was also amazing. They do made to order food as well as a buffet and made to order coffee drinks. Loved the place.

GM Premium Hotel was great

It was in the heart of the old quarter. Tye staff were very accomodating and pleasant. Everything was within walking distance and the staff ofdered advice and options. The restarants at the hotel were wondefull as well.

Nice hotel with very friendly/helpfull staff.

The staff here are amazing, and the location is perfect. Cocktail prices are on the high side, but are of a much higher quality than other places we'd been to - the view from the pool and bar/restaurant is incredible.

Found the GM Premium Hotel the perfect place to finish off our family holiday (saved the best for last) . Great service and walking distance to all the major attractions . The breakfast filled us up for the day and cooling off in the roof top pool before dinner made life very pleasant. All ready planning our next trip. Staff where super friendly and helpfully organising transportation

I have been around the world and stayed at many hotels in Asia, Europe, the US and Latin America. However, the service in this hotel was above my expectations. The staff was so polite, friendly, and professional that I am already planning to go back. The breakfast was superb and so was the food and drinks at the restaurant. My room was comfortable, clean and the decoration was wonderful. I HIGHLY recommend this hotel. Trust me. Your experience will be DIVINE as well!

Fabulous central location right in the heart of the old quarter. the hotel foyer looks like a 5 star hotel! The staff were simply amazing. Special thanks to Gem at reception and Mr Cuong who answered all our questions and nothing was ever too much trouble. The rooms were of an average 4 star hotel. Great pool, gym and floor top bar/ restaurant. I would definitely recommend this hotel as a great 4 star hotel.

Service from staff could not be faltered. Everyone was so friendly and accommodating. Rooms were large comfortable and spotless. Location is great for the old quarter.

Amazing hotel, could not recommend this place enough. The staff are lovely, the beds are comfy and the location couldn’t have been better.

Great location within the old quarter. Very helpful staff.

We stayed there for three nights. Check in was one of the best we’ve ever had from the second we got there. We arrived after a 14 hour flight, so quite tired. But the staff made the check in process so easy and stress free. We had a cup of tea while everything was taken care of for us. The room was clean and comfortable. Breakfast was excellent and had everything you could wish for. The staff were incredibly friendly and helpful. The location was perfect to explore the Old Quarter, water puppet show, museums, etc. We would definitely stay there again.

Great location. Wonderful staff and good breakfast. Gym is adequate for city break

The staff members (receptionists, doormen, bellmen, kitchen crew) were very friendly and helpful. They went above and beyond to meet our expectations. Breakfast selection was good. Bed and pillows were comfortable. The location is excellent for restaurants, shopping, and everything else in between. Everything is in walking distance. Overall, we were satisfied staying at GM Premium Hotel. We stayed 4 nights at this hotel.

The hotel was great, centrally located & the rooms were clean. The staff super friendly above and beyond to make sure my stay was perfect

The property is very well maintained and the staff is very supportive and efficient. They help us organize our trips very efficiently.

I only have words of gratitude, from minute 1. Definitely if I return to Hanoi I will stay in the same hotel.

This was a freshly renovated hotel in the heart of the Old Quarter close to all the attractions we wanted to see. Very safe to walk in the area day and night. The breakfast buffet was wonderful and staff were accommodating if you needed something. Staff gave us all kinds of directions and tips and even put us in touch with a free walking tour done by a university student trying to learn English ( free, though we definitely gave her a tip at the end). It made the area much more interesting for us and hopefully helped her too. The staff were what made it a 5-star experience! Would certainly stay there again.

The hotel is very clean, staff are super friendly and extremely helpful especially Ms Vivian would highly recommend this hotel

Super nice staff. Great location. Beautiful decor. Modern amenities. .

Great location, nice rooms, clean and comfortable. The service was very friendly too. The breakfast was good, but most dishes aren’t clearly labelled so sometimes we had no idea what they were. Overall this place was great value for money.

Nice cosy small hotel with a good vide and comfy bed ! Will go back anytime !

The staff were the highlight - so polite and helpful!! Big thanks to Eugene and Vivian in particular for their recommendations and wonderful customer service. Breakfast on the rooftop every morning was a delight, and you can’t beat the location, which was in the thick of Old Quarter near lots of food and shopping and the lake, but very quiet at night for sleeping even during the lunar new year celebrations.

Excellent hotel, staff and location. Highly recommended for quality of service, friendliness of staff and location. It is close to the cathedral, night market, prison, opera house and great shopping. The ideal spot for a stop in Hanoi. Great job GM team!