Comfortable bed. Kitchen facilities. Location

Having stayed in a different room at this location the week before, we were disappointed to find that our new room was much smaller

location,price,parking

lots of mosquitos bites overnight

no personel. All code working / very bad hospitality feeling / feels like a factory

Good location, very tidy room, comfortable. Decent breakfast in the morning and very pleasant staff! Thank you.

I booked a premium double bedded apartment, and upon arrival was given a standard twin room. I tried several times to contact the reception desk on their 'emergencies' telephone number but nobody answered. I sent them two messages together with contacting Booking.com, and was given no response. I finally spoke to reception the next day, who simply told me that they couldn't always provide people with what they had booked. I explained that I had booked and paid for a premium room and not been given what they were contracted to supply me with. The customer service was non existent and they simply didn't care. The booking was for a special occasion and the night was ruined by the lack of ownership and management. The website advertising is completely false with this accommodation, as the pictures do not show you a true reflection as to what you are actually going to get.

A good-sized room, with comfortable and useful furniture; good shower. On the edge of town, but still reasonably well located, very near the Abbaye des Dames, and a good base for walking into the old centre in about 15-20 minutes.

I never met any of the staff, as the reception desk seemed to be rarely manned, but they were totally unhelpful by email when I asked to leave my luggage ahead of check-in on the day of my arrival and I was told this was not possible. Location was quite good, but very much at one edge of the town, at least 30 minutes' walk from the station and up a steep hill and down a long road of modern flats. Room was functional, large and comfortable, but had no atmosphere. The electric cooker rings didn't work. The coffee machine did work, but no coffee or filter paper was provided.

cleanliness

the staff lack professionalism

As we checked in on a Sunday the reception was closed which was a problem for us as we didn’t have a phone that worked to call the number on the notice stuck on the reception door. We had to ask a passer by to borrow their phone to call the number. The passer by was very helpful, thankfully, so we were able to talk to the person that was responsible for the keys and he told us over the phone where they were. This was stressful. It would be better if the information of how to enter the accommodation was sent in an e mail, rather than expect the traveler to have a phone.

Room clean except for dirt on edges and corner of floors

Cleaned as per above comments

Great value. Lots of space, good facilities. Parking available.

It was pretty good.

-That all was super clean and -That the room had all the basic needs available -The codes concept

Nothing in particular

Nice rooms, tidy and clean. The lady at the front desk was very nice.

Someone walked into my room at 9:30 although the door was locked and checkout is only until 12:00.

It was out 7th year here and it acted as a good base while looking for properties.

Nothing

No breakfast

All fine

The staff is exceptional! I forgot something in my room, called them, and they immediately helped me solve the problem. I'm extremely grateful.

Ideally, since most people stay at the residence for work, a hair dryer and an iron in the room would be extremely helpful.

Location

Not clean, shower poor

Direct access from the room to an outside area, which was very practical with a dog :)

We usually stay here when we are in Caen as it’s within 10 minutes walking distance of the city centre and is good value. Secure car park.

In summer we have found it to be a bit noisy with people from neighbouring flats partying late into the night.

Beds were really comfortable and kitchenette was clean and well equipped as was the bathroom.

It was a shame that there was a pervasive smell of smoke in the corridor outside our room and through the open window in our room