there was a leak downstairs - called - someone came out - said they fixed it - but did not -they did not Shopvac or vacuum up water in the floor which was saturated. There was no follow-up call. There was a musty damp smell downstairs. Due to the weak we were unable to use the laundry room downstairs. And the water leak was near the kid's room bunkbed (5-year-old) so I had to constantly clean their feet and remind them not to step in the wet area of carpet. The carpet was not only dirty it was nasty. The kitchen cabinet doors and drawers felt like they were loose and about to come off the hinges. the hot tub took forever to heat up and only one set of jets worked. When I discussed the matter with Fireside they basically indicated the rate was so cheap - so, therefore, I became upset due to them indicating since I booked a cheap rate, I should endure the issues. I was not happy. I will not choose Fireside Chatelets in the future. Also, I got emails form VRBO, Fireside Chatelets and Bark something guard shack. It was too much - 3 different sets of emails. I stay in BNB/s often. This by far has been the worst experience. a personal score 3 out of 10.

Loved The Cabin Had An Awesome Weekend

We thoroughly enjoyed Katie’s Cabin. The drive way to the house is a challenge but doable. The location was great. It was close enough to visit Pigeon Forge and Gatlinburg with a short drive. The property was spacious enough for 3-4 families. Maintenance was onsite for the few issues we had which were nothing major. There were tons of cooking supplies and a whole extra fridge for drinks. We made a lot of meals so that was nice. The hot tub is a little dated but it functioned well. The kids loved the pool table. It could use a few new pool sticks though as they were pretty bad. Ultimately, I would definitely recommend this house.

Chalet(Katie’s Cabin) was awesome In the middle of woods, walk down the valley was like heaven with streams flowing through the pebbles surrounded by beautiful flowers. Kids enjoyed the hot tub, pool room, they had a ball. Even the surrounding places were beautiful once you come out of gated community Shops were not that far, Pigeon forge was in reasonable distance Net net it was a ideal location and very satisfactory cabin

I came here with my partner and a group of friends as a birthday celebration and it was an amazing experience! This cabin is beautiful and the view from the balcony is unmatched! Would definitely stay again. The literal ONLY things that were downsides at all were: the driveway is a bit steep so make sure your car can handle that kind of thing, and the walls and floors are thin so make sure everybody is mindful of others with noise levels at night! Just something to consider when you book, however nonetheless, this cabin was so great.

We had a great time definitely coming back!! Very please with everything in general, we did found some dishes that needed to be clean but order than that everything was nice, the communication with property Manager was excellent.

So much room for our large family! Everything we could have asked for in our Family weekend get a way. We will select this cabin again every time if it is available. We were so Amazed at the size of the cabin and comforts that we had! Our grandchildren felt like they were in a castle. The older kids could separate when needed and enjoy things on the different levels or we could all come together when we wanted to. The only negatives we encountered, and they were so minor, were the driveway and lack of yard. The kids really didn't mind as they had plenty to do inside!! Thank you for sharing this amazing cabin with our Family!!

We had a little family getaway with my parents, my brother and some of his family, and two special cousins from Virginia. The cabin is absolutely beautiful. Plenty of room for a large group. There are awesome views from multiple points of the cabin. It was decorated very nice. We would definitely stay there again and would recommend it to others for large groups.

Thousands bugs dead and alive, eyelashes, smoke detectors went off multiple times. Alsoguests were

We really enjoyed our short getaway.

We had a great time, would love to do it again

The cabin itself is a great size for a large group- it definitely had enough space and we liked the location. Also, the cabin company was responsive and easy to work with. Unfortunately, compared to many other VRBO sites I've stayed out, this is on the lower end. The cabin itself seems to be falling apart and not well maintained. Examples include: oven door not shutting, 3rd floor railing seems very unsafe and wobbly, leak under kitchen sink, tv downstairs not working, doorknobs all about to fall out, dirty floors, water damage is apparent in some bathrooms, the grill was so filthy we had to buy cleaner just to use it, etc. The pictures of the cabin are obviously old as now the trees are so large, they block 95% of the views. This isn't necessarily a bad thing, but when we picked this cabin for the size and views, it's disappointing. They need to provide updated pictures to show the current state of the cabin. Also, the kitchen is not stocked at all. Most VRBO sites have basic spices on hand (at least salt n pepper).. this one has absolutely nothing. Maybe it's a Covid policy related, but it was frustrating that our last VRBO house had a stocked kitchen with everything and this cabin didn't have a lighter or a salt packet. Considering the number of cabins available in this area, I would not chose to come here again.

We had fun, but the hot tub needing chemicals the water was thick and needing cleaning. The stove door needing cleaning and the yard had a lot of trash in it. The TV sets the remotes didn’t work most TV had to call office and few times, who ever checks the cabinets she have had stuff fixed and ready. A lot of broken things.

Spacious , needs some upkeep And a good cleaning Beds sleep hard But overall we had a great time

This cabin is disgusting. There are rat droppings on the towels, extra sheets, in the corners of the floors in bedrooms & bathrooms.

Property was beautiful. Check in and check out was very easy process. Property was clean. Cabin was clean. No problems with bugs. Water pressure was an issue but water stayed hot. Butane for grill was empty when we arrive but one call to office and it was quickly replaced. NO CELL SERVICE. That sucked but it allowed for more family time. Remote for dining area was out of batteries but we didn’t watch television so we didn’t contact office about it. Tub in my bedroom was unable to be used because it leaked water into the bottoms bedroom. We only attempted to use the tub the last night. I’m sure if we had tried earlier in the stay, they would have fixed it. Made office aware of the issue on checkout. Overall, it was an awesome time. We saw a baby bear. Walked right across the parking lot in front of front door steps. It was sooooo awesome!! Would definitely stay here again

Lack of cleanliness. Beds haven't been swept underneath for over a year. Hair left in showers and found on bed sheets. Cabin drawers were grimey, need cleaning. Mattresses were SUPER HARD. Lack of privacy due to sheer curtains in all the main bedrooms that were next to common areas.

Very good