Great stay thank you

Nice. Beds are comfy. Bathrooms are small. The staff that checked me in and out were fabulous.

We really liked this hotel. We have stayed at several in Knoxville and this is our favorite. Great location and everyone is just so very friendly!

We"ve stayed at this hotel for years. I just wish they had a incentive program for returning guest during UT football season. The rate goes up so so high we cant afford it on a retirement budget. We are taking our grandson to a game this weekend and cant afford to stay there. Makes me sad because I love the hotel and the staff is wonderful.

Great staff.

Great hotel, little loud due to location Downtown.

Very friendly and helpful staff.

Fantastic stay, great location, helpful staff and comfortable room

The hotel staff was very friendly, the inside of the building is beautiful, and our room was comfortable.

We hot to check in early and asked for a quiet room. The room was ok until the neigbours checked in and put the TV on - it was so loud that the whole floor heard it. We went downstairs to ask help from front desk. Natalie was very helpful and gave us another room, which was very quiet. Excellent service!

Very comfortable and attractive in a perfect location.

I've stayed here several times, but this last time was disappointing. The service was great, as usual, but the room, not so much. We had a nice room facing Market Square. Unfortunately, the noise level from the street was unbearable. We got, at most, a few hours of sleep. It was an endless parade of cars and motorcycles revving their engines loudly, police and fire truck sirens, and loud music. Mind you, we were on the 7th floor with all of the windows closed, and it sounded like the cars were in our actual room. The cherry on the sundae was the AC in the room - it was feast or famine. The room itself was humid, and the temp was either freezing or muggy, but never comfortable. I've never experienced anything like this at this property, so I'll give the benefit of the doubt and hope that it was just a one-time thing. Nonetheless, I'll request a room on the opposite side of the building next time to hopefully avoid the street noise.

Hotel and location are fabulous. Getting in the hotel is a nightmare no more than 2 cars can really be in the drive. Entering and exiting the parking garage is terrible and has been fogging on for over 2 years and doesn’t appear close to completion

Everything was good

Our favorite hotel in Knoxville. The location is excellent and the staff is helpful.

It’s a great hotel! Great location, great staff, great rooms. It’s under construction in the back at the moment but I’m sure it’ll be great when it’s done!

Perfect location for a UTK move in…. Will be back

We stayed here when moving our son back into UT. Chose the hotel for the location. Every member of the staff that we encountered was incredibly friendly and helpful. The bed was sooo comfortable and the room was clean. The location was great, less than a block from market square and so close to UT. They offer a UT parent discount as well. Highly recommend this hotel.

Very nice place.

Very nice hotel in a good location close to everything in downtown Knoxville. The room was clean and service was amazing. My kids enjoyed the indoor pool as well.

Property was lovely and very close to what we wanted to do!

beautiful hotel interiors and guest rooms. Parking is a breeze and leads you right into the lobby for check-in.

Excellent hotel. Staff extremely friendly and helpful. Great location. Within walking distance to so many things. Room was great.

Parking is a challenge with comstruction

Friendly

Staff very friendly and helpful. Property well maintained. Other guests returning from bars loud at 1am ,

Excellent stay! Very welcoming and helpful staff. Hotel, room and amenities are 4.75! We will definitely stay here again on our next visit to Knoxville.

-Clean room. -Comfortable mattresses! Sheets were itchy though. -Restaurant was great to have onsite, but it is expensive for the quality. -Service from all the staff was fantastic. -The bathroom was very small, with limited counter space- adequate for a single traveler but tight for a family of 4. The bathroom fan was broken. The shower was a weird design that made it impossible to turn on the water without getting sprayed with cold water first. -The pool was a little moldy and dated but at least it wasn’t freezing. -Lots of traffic noise, including a loud train several times a day and at night. The noise is to be expected in a downtown hotel but may be a drawback for some, so I would not recommend for light sleepers. -Fantastic location for enjoying downtown Knoxville- can walk everywhere.

Extremely friendly staff and clean and nice hotel. The pool was very nice and clean and the gym looked amazing as well. Breakfast was great and the staff there was extremely friendly as well. Will definitely be staying here again when I travel back to Knoxville.

Super friendly staff, with excellent restaurant recommendations. Will definitely stay here again the next time we are in Knoxville.

One of the best hotels we’ve ever stayed at.

Everything was great. Very clean and nice staff.