The Kensington had a high class feel for an affordable price tag. We picked them over other hotels in the area becsuse they had a working pool, hot tub, and sauna. I think they have the largest pool of any hotel in the area... and it was a big and deep pool, but it was too cold of a pool to get to enjoy it very much at all. We knew going into our stay that they also didnt provide any sort of free breakfast. And, this was true. There are bakery items, fruits, and coffee you can purchase for an additional charge.... Been a long time since Ive been to a hotel that didnt atleast serve free coffee and cold continental breakfast of some sort. We only paid $110 out of pocket for our stay, so overall we were pleased with what we got for what was spent.

The staff was not helpful. They promised to call when the room was ready. They never called. We came back at 7:30 and we got a subpar room by the indoor pool on the first floor. After a 7 hour wait for a room you would think the room would be worth it, it was not. The staff never even apologized. The only highlight was the restaurant, it was pricey but worth it.

The Kensington Hotel is an OK place to stay, it's just not as good as you'll expect after going through their website and listing materials. Everything kind of falls short -- and it is your job as the traveler to point it out when the shortfall is more than you're willing to accept. Tiny bathrooms on the first floor and in the guest rooms made it impossible for a wheelchair user to visit. The left elevator kept getting stuck. You won't get greeted at the door with champagne, the way the website shows, but you WILL pay for them to pump coffee out of a big thermos in the morning. You won't get the adults only hour at the pool at 10pm. You WILL get a pool that's overrun with kids at that time. And then those kids will play tag throughout the hallways of the hotel. Never really figured out what was going on with the restaurant. There's a whole long list I could get into here, but these examples are enough. This place needs to up their game.

The stay was excellent. The staff were fabulous. I received a champagne toast on check in. The room was clean and the bed was very comfortable. Honestly the service from the front desk staff was amazing. My only complaint, and it's very minor, is that my main floor room and hall had a very strong chlorine smell, I believe coming from the pool. Otherwise it was amazing.

Everything about our stay was great. The staff was exceptionally professional, but personable at the same time, which is hard to find anymore.

Great staff and location!

Great spot for a Michigan game

The hotel staff put me in a first floor room with a floor to ceiling window that looked out at a service walkway. I’m a pretty regular guest here and this was clearly one of the worst rooms in the hotel. The front desk associate assured me that the room was safe. I asked for another room and they reluctantly put me in a second floor room that was a full 2 minute walk from the elevator - which was fine, but they tried to detour me from taking it as “it was quite a long walk”. They did not provide me with a folio and said I needed to retrieve it elsewhere. I stay at this hotel often, but will think twice about booking here again. Incredibly disappointing.