Lovely property but staff don’t care, not very personable and it’s all bit too much effort

I had booked a sea view suite as a treat. £500 per night. We were greeted at the desk in a very off-hand manner and shown to the lift and handed our keys. We found our room, but access to the balcony was locked. Apparently to access this, we had to go back downstairs, sign a waiver accepting carte blanche liability and go back up with a key! The room itself was tired with carpet stains and in need of renovation. The shower (over the bath) needed de-limescaling to work properly and the plug was slow to drain. A coffee machine was provided with 4 coffee pods for our entire stay. More were available at an extortionate price! The minibar had various bottles of water and soda which would be replenished again only at a price. The swimming pool was good and beds comfortable but any refreshments were eye-wateringly expensive (twice any other bar). Consequently we went out for refreshments and meals. However, the hotel is not in a great location for bars or restaurants. Luckily, we found BAGNO MARCONI a little further up the beach. Amazing.

The Excelsior is an extraordinary experience. A beautiful property, great beach, superb restaurants, wonderful ambience, with frequent boat service to Venice. The staff do a great job. It’s a once in a lifetime experience. Expensive but worth the splurge. An unparalleled beach and pool experience by day and the magic of Venice at night. Strongly recommended!

Everything was great staff service amenities etc

The property is beautiful, but the rooms are outdated. The swimming pool is only open until 7pm (and you have to leave the pool at 7pm, you can’t even stay at your own risk) and the pool bar closes at 6pm. The price of a simple drink is 25 euros!!! The breakfast staff and the beach office staff were very friendly, however the concierge (the older gentleman) and some of the front desk staff are very stocked up. Breakfast is complementary, and it is delicious. The ferry takes you from the hotel to st. Mark’s square and back, however, you can’t even take a carry on with you on that ferry. Overall, it was a nice experience, however, for the price, next time I will look for a different hotel.

Great place but restaurants are too expensive considering food quality and no other options around the hotel.

Overall good. Excellent breakfast buffet. Our classic double room was large but gloomy, comfortable but not luxurious. Staff varied from friendly and helpful to curt and dismissive. We did at times feel like we were inconveniencing the staff. We will probably try a different hotel next time although the Excelsior is ideally located for a beach holiday with transfers to the huddle and bustle of Venice.

Staff was amazing especially the concierge. Pool was nice and beach was nice as well. We had one major issue with the hotel allowing infants and very young children in the pool without swimmies. I prefer to not swim in a pool where children urinate.

From the moment we arrived till the sad moment we had to leave it was magical! I highly recommend this first class hotel to everyone. The photos of the hotel don’t do it justice at all! It’s truly a beautiful resort!

Very expensive for what it is.Dated and clearly seasonal staff with no clue. The only good thing is the cabanas and the shuttle to Venice. There are rooms which have been modernised but it’s not explained in any booking information so you can’t know what you’ll get.

Simply wonderful, everything you want in a luxury hotel. The Excelsior is certainly a grand hotel, but because it’s on the beach it isn’t stuffy and strikes a perfect balance between luxurious and casual.

This hotel is absolutely beautiful and the service is impeccable. I only stayed 2 nights and really wish I could stay a whole week. It's a beautiful quaint haven away from the hustle and bustle of Venice, and the complimentary boat shuttle service to and from Venice was so convenient and perfect. It felt like I had my own personal water taxi at all times. The pool is also just as amazing. The poolside bar service is and the pool itself is huge overlooking the beach. Just another beautiful spot at the hotel to wind down for a couple hours after a day in Venice and before dinner. The complimentary breakfast was also top notch - they will make you whatever type of coffee you'd like and the pastries, fruit, cheeses, mimosas, yogurts, hot food was plentiful and really delicious - perfect way to start the day. The bar/restaurant at night had the best cocktails I've had in awhile. Shout out to Wilmore who had tremendous drink making skills and was just a pleasure. My room was also beautiful - vintage and charming, with Venetian glass adornments everywhere. The hotel is truly magnificent. Should be a 5 star hotel. Highly recommend

I have been fortunate enough to work a few events at this hotel.... The service is of the most impeccable caliber! The Concierge Michele' was very helpful in getting us situated and giving us directions how to obtain the city pass!!! Please note...The transportauon back and fortn from Lido is suoer convenient runsaboout every half an hour or so!! It was everything I expect of a Five Star hoel!!! I can't wait to bring my daughter here for the fipm festival!

Bad service though not due to staff. Clearly management have cut corners and it shows. For example no water when you sit by the pool , no water in the room & if you stay 4 nights or 2 nights you get the same coffee allowance and if you need more they will not replenish for free but charge €15 a day. The rooms are very old and bathrooms have not been touched in decades Could be so much better.

We had the family suite and the two twin beds for my kids were tucked behind partial walls which gave the semblance of separation. We loved the peace after time in the bigger cities, and the amenities — the pool, the beach cabanas, and the breakfast buffet. We were helped book a water taxi to the train station for and there is a free boat to San Marco Square.

Excellent

Lovely hotel with great service and lovely pool area. Boat service to San Marco square makes it easy to visit the Venice itself. Drinks and food at the hotel we found overly expensive otherwise would have been perfect hotel.

Excellent location with private beach, great food and live music on resort. Private water boats available from resort to go to various places. Staff very friendly

Ok

This our third visit to Excelsior, it is a lovely hotel, with friendly helpful staff, the boat ride into Venice is a real plus. Breakfast is exceptional, nice swimming pool. It is an old hotel which is becoming tired, hot water a bit unreliable, room service could have been better and there is shortage of sockets and no USB points. I am aware it is now part of the Iconic group and hopefully some investment deliver a better proposition. We still love the hotel and will go back next year

If you will be staying in Venice for a while, I recommend that you split your hotel stays and try a couple of days on Lido. The beach and pool is wonderful and the Hotel does run a shuttle to San Marco and to Murano if you'd like to go back into Venice proper. Lovely large rooms and bath. Meals are pricy, so plan accordingly.

This is an amazing hotel it was like staying in a fairy tale! We went to celebrate my daughter’s graduation and this hotel is simply a dream, so charming and unique. The staff and service is definitely 5 stars. The ability to go in Venice where ever you want and transported by a beautiful Italian wooden boat with the most amazing scenery is simply world class. We loved relaxing by the pool after a full day of exploring Venice and trying all the unique pool cocktails. Beautiful resort with old world charm, service and elegance that you don’t find these days. Do yourself a favor and book the castle by the sea and you will thank me later. Loved ever minute of our stay and we hope to return one day soon.

The private boat transfer to and from Piazza San Marco was so convenient

I would absolutely stay at this property again my primary complaint with that my room did not have a coffee maker espresso maker anyway for me to make my own coffee so we only had access to coffee at the breakfast downstairs when I requested an espresso machine they said my room did not qualify because I was on the third floor room 345 not expensive rooms I can’t understand why simple request for a coffee machine was refused. Also $35 for an app. Spritz is crazy so I was not ever enjoying my favorite cocktail at this lovely resort. Coffee and an apple roll are pretty much a daily enjoyment when I’m on vacation so these two things really do matter to me and will cause me to look at other locations, but I did really enjoy this facility other than these two conditions

This is a great option when visiting Venice. You get the beach, a very nice hotel, great room(Presidential suite), free transportation to/from St Mark's square, nice staff, local town is great.

The grounds were impeccable! Every location of the hotel was service oriented. The breakfast was fresh and constantly replenished. Our room was spacious and well appointed!

Fabulous location excellent public spaces delicious breakfast but all the rooms old fashioned and bathrooms urgently require refit. . Bathrooms with showers have dangerously slippery shower floor surface with no side bars. This hotel could be paradise with much thought and a modest maintenance budge. Good luck!!!

Perfect place to enjoy Venice away from the crowds. Loved being on the beach and open spaces. Beautiful hotel

The old school style is nice and the staff is supernice. Sustainable this place is not, no recycling. Also the private boat taxi price is a rip off and there is no shuttle to the airport. I asked for upgrade, as a gold member I did not get it even if the hotel was half empty. Room service fee 15€, room service coke 12€. Rip off.

Excellent hotel with the beautiful pool

Great service by staff. Especially the Concierge. The boat shuttles to San Marco and back are complimentary and run ever 30 minutes from 8:05 a.m. to 11:35 a.m.

Loved everything about this property. Expedia VIP benefit was not provided