Stop was nice !!! Clean hotel , staff really nice and friendly

Accommodation was OK but essentials such as towels, face clothes were scarce and we had to track down staff to resupply. Used syringe was found between 3rd and 4th floor stairwell....upsetting! Staff were helpful in addressing these inefficiencies but room should have been properly equipped.

There was no fire alarm and the bathroom was not clean

Terrible area, lots of homeless

literally graffiti on the wall in my room, sketchy person knocking on my door at 11pm, smelly and old, slept both nights with the lights on.

The hotel was full of homeless people. We did not stay and it is very hard to get a refund. Do not go to downtown Sudbury.

Very many homeless people next door but did not bother us. In fact it was sad to see.

The homeless encampment across the street made it feel unsafe and dirty.

We enjoyed our stay. The East Indian food in the restaurant was great. Breakfast was good!!

Great location, walking distance to local eateries. Free breakfast and pet friendly room was great!

Stay was fine, but the place around the hotel is crawling with junkies. I will not go there with my family again.

The hotel was dealing with a mechanical issue that was out of their control. The staff went over and above to accommodate me and make my stay comfortable. It was much appreciated.

It is right across from a park where there are homeless/druggies. There is no parking at the hotel-parking is across the street. We got to our room and there was no power on the one side/wall where the lights and alarm clock was. The elevator quit working so we have to walk upband down 4 flights of stairs. The pop machine is not working on our floor, found that out after we got back up here. And we've only been here for about 5 hours. So extremely disappointed. I will never stay here again, nor would i recommend it to anyone else. Definitely not worth the price. Two thumbs down

Homeless people across street with used syringes, restaurant in hotel was not open, dirty bathroom floor, sound on Tv fuzzy, no other restaurants to choose from on a Sunday other than a sub shop. Bed was comfortable, point of sale devices not working at check in,

Extreme amount of homeless people right next to parking lot. Very bad area. Bugs in bed when I arrived to my room.

The General Manager was very nice and helpful. I think her name was Nena. The building looks a little warn down. Surrounding area is a bit sketchy at night.

The property was unclean and smelled as though there was no ventilation. It was unpleasant and felt unsafe.

Easy walk to Larch Medical building. You could have parking ticket/boot while checking in to register. No usb outlets in ròom so u need bring 120v to usb and long cord.

Pleasant staff, clean room.

:(

No good

Literally everything id take this off expedia

I wish I could give it no stars. When we arrived outside of the building, I did not want to go in. Property is located downtown right across from memorial park where all the homeless drug addicts are. From the outside the curtains looked yellow and the windows were old. I made attempts to cancel however the room was non refundable so against my better judgment we stayed the night. After checking into our room , we noticed how musty and old the building and room was. We could not find a decent temperature on the shower and the water drained slowly. I felt dirty coming out of the shower. The room is filled with poor fix ups seen throughout the room. Water damage, bad paint and repair jobs. Blankets and pillows are old and outdated. We asked for an extra blanket due to the room being cold. Was told one would come up in an half hour but no one ever came. As we were leaving to check out we overheard two cleaning lady’s talking. One advised that a guest had puked all over the shower curtain and bathroom. My husband used the side stair well to exit the building to smoke and he told me that it was dirty.. From his last smoke at night to his morning smoke there was drug paraphernalia. Someone was smoking pills in the hallway on tin foil - she attached pictures. When we confronted the owner, Vena acted surprised that there was drug use happening in the hotel and told us she would look at the cameras. We paid 216 for one night and wanted at least a partial refund back but told u

A great location for a concert at Knox Hall down the street. A very clean and quiet hotel and the staff were friendly and helpful.

Do yourself a favour and DO NOT stay at this property. There were host of issues at this property: Breakfast: They serve expired food at the breakfast. Milk was expired. Please make sure you taste everything before feeding your kids. I had to suffer all day long with stomach problems. Front Desk: Rude and unfriendly. Charged us extra on our credit card and cannot even provide an email copy of the charge. Room: Lamps did not work. Heat was blowing cold air from one side. Heater made loud sounds as if we were sleeping next to a freight train. Hotel: Run down, dingy and dirty. Never staying at Best Western again. Will definitely go to a Hilton or Marriott brand hotels.

I loved that it’s downtown and you have options to walk to places instead of driving. Hotel room was great, love carpet instead of wood. They can definitely add more water pressure to the shower, make it look more modern, update the tv ( bluetooth friendly). It has a lot of potential if they update certain areas in the room.

Thought we’d stay at this property despite the reviews given that my wife and I worked there 20 years ago and we thought the nostalgia would be nice. It was a sketchy area 20 years ago and it’s worse now. Room was depressing and outdated. Not a place I’d stay again.

Parking was a bit of a nightmare as the lot across the street was full and the access to the few spots were blocked for quite a while. The car in blocking eventually moved and I was able to get a spot without further issue. Everything else was great. Hotel was clean and comfortable, staff were friendly, accomodating and wonderful. Would absolutely stay again!

Great location

This is my choice hotel for Sudbury every time. The price is always reasonable, staff are very friendly and accommodating of any requests. The manager is always so very nice and truly cares about her guests. Located within walking distance of some fantastic restaurants and free easy parking are also a plus.

Booked 3 rooms for 3 nights for our employees working in the area. When they arrived at the hotel separately they were being confronted and harassed by a group hanging out in the parking lot that were sitting on guests cars. Our employees felt very unsafe and told front desk what happened and that they cannot stay. The hotel refused to refund any of the nights even though the policy states a 1 night penalty. We were charged for the entire stay as the manager refused to help. Feeling unsafe and being harassed on top of the horrible response from the hotel I would strongly recommend that nobody stays at this property. When our staff arrived at the job site they were told by employees that live around the area that this hotel is known for this. Hotels.com also was not able to get us a refund.

Upon arrival until our departure.....friendliness and service was very good.....