There was a fly problem in my room, broken furniture. Not a clean room

We noted that there was only one paper cup for coffee, noted was very noisy side of hotel with a major travel route

Room was clean and comfortable. Staff was friendly.

Our initial room was dirty. Bathroom sink did not drain, black hair in the tub, grudge and dirt in corners, coffee maker broken, an odor greeted us when we first entered. The next morning Catalina, listened to us, and put us in another room right away. This room was clean and we were very satisfied and thankful for this change. Made the rest of our stay comfortable. We were thankful for this. The one problem which was nightly was the environment around the hotel. The entire area had questionable people wandering about. We never felt safe going out to our car. Even our family who came once to pick us up felt unsafe with the surroundings, referring to it as sketchy. They live in Lethbridge and said this was not a good place.

It was great, would stay there again

The elevator was a little slow to get moving (5 minutes). The carpet in the room really needs to be cleaned. Likewise the two chairs need a serious wipe down. Otherwise, the room was clean and very functional.

It was a very short stay. Arrived late at night and left early the next morning. Did not explore the hotel. Was just breaking up a very long drive to my final destination

Front desk was very friendly and very accommodating. The best service I’ve experienced!