Friendly staff. Nice room. Lovely buffet breakfast. Great location.

Really lovely hotel. Right in the centre of Nottingham. What we did like the most was it was 12pm checkout! The small things do make a difference.

Fantastic position in Nottingham. We were able to get everywhere we wanted to go, on foot. Room was lovely and clean. Only downside was the aircon was a bit noisy. We did get used to it, but it took a while. Would definitely stay again, despite the aircon!

This is an amazing hotel. The decor, the location, the rooms and the breakfast. But it's most impressive feature is Ollie in Reception. His warm, welcoming personality never fails to make you feel special. A lovely man and a credit to the hotel.

We stayed two nights . The reception staff was very friendly and helpful , room was very clean . Bar and food we had was excellent and a nice ambience to dine and have a few drinks

Room had ridiculously little storage for clothes. (We travel light and were only there 2 nights!!!!!). Lighting designed by a madman.

Easy check, comfortable room, good facilities

This is the only hotel I have ever stayed in, anywhere in the world, of any class of hotel, that has no drawers or storage shelves in the whole room, nor space to storage an open suitcase on the floor. It was necessary therefore to store clothes on the windowsill and hang coats and dresses from the shower screen as there was no where to store clothes. As we were staying for 3 nights and attending a wedding this was particularly annoying. After complaining we were told “ if you don’t want the room we can refund you and you can go elsewhere!!!” I have heard such poor and disgusting customer service. As we had arrangements made and were in an unfamiliar city this was a totally impractical solution. (We we could have upgraded at £70 / night!) This is the Crown Plaza, not the the inn at Bethlehem - I don’t expect to be thrown out on the street, without a room because I criticise the size of a room! These room are totally not fit for purpose, as a standard double - they should be marketed as small rooms or it should be explained that they have zero storage and are only suitable for people without luggage!

The staff could not be more helpful. Everything was great. Only thing I don’t really like is the breakfast set up. Feels like a walk through and very open. But good choice of food. Not bad quality and excellent gf options

Hotel was great, staff were amazing, room was immaculate and comfortable however, both nights I stayed (Tuesday Wednesday) I was woken up by the rock venue behind the hotel. Music was way too loud and even with the tv on to try and drown it out I couldn’t sleep. Such a shame as this will definitely affect me returning to this hotel.

small rooms, thin walls, noisy aircon and sagging beds. changed room a few times and then got a refund and booked another hotel. on the positive, the staff were excellent, helpful and extremely courteous.

Rooms need updating, very noisy club over the road didn’t close till 3.30am felt like there was a disco in our room, reception offered us earplugs

We had a really good stay. Staff are extremely helpful and friendly. I would recommend stay here .

Great hotel if you want to stay in the city. Small room though with tiny wardrobe (if you're planning to stay for more than a couple of nights). If you're after a clean room, comfy bed and powerful shower, it's perfect.

I thought it was an excellent hotel, very friendly staff

Best place stayed in

We stayed for a few days whilst sight seeing in Nottingham and will definitely be back. A good central location, a very clean and modern interior with very nice comfortable rooms. The breakfast set us up nicely for a days sight seeing.

Struggled to find the car park even using the sat nav reference provided. Kept going round in circles. Once there check in staff very friendly and informative. Room clean, good shower, comfortable bed and good location for the centre of Nottingham. Didn’t have breakfast as think it’s too expensive

Would definitely book again. A*

Super weekend break, spa excellent and service was 100%.

Receptionist got my name wrong despite me spelling it out twice before she looked. Rooms really not sound proof, could hear people in next room and the conversation they were having

Great for Nottingham Trent, excellent bar, very helpful staff. Good car park too.

Very noisy, paper thins walks, smelled marijuana from room next door. Kids couldn’t use pool after 6pm.

The only complaint I have about my stay is the noise late at night / early morning coming from the night club across the road from my room. Double glazing is definitely needed as the noise went on for hours after I'd gone to bed. Couldn't sleep!

High quality of service. Staff excellent.

Great stay

Lovely as always. Nice room, nice bed, good food. Pillows are uncomfortable but so are all hotels imo.

We enjoyed our stay, it has a great car park as you can enter the hotel through an adjoining door where there is a lift, the hotel is very big and has nice amenities even though we were not there long enough to use them all. It is situated in an ideal spot & close to restaurants & other venues, the staff were very friendly & helpful, check-in was quick with a very friendly receptionist who answered all our questions related to our stay. Our only negative was that the lighting in our room was very poor there didn't seem to be a bright ceiling light and only one side-light on one side of the bed so had to use the bathroom for make-up etc, our toilet seat was clean but old & damaged & in need of urgent replacement and the seat was stained underneath not because it had not been cleaned it was just so old. Despite the few negatives we would highly recommend it was a comfortable & very pleasant stay. Would definitely stay again.

Really friendly staff. Maria on reception was particularly good. Top marks.

Excellent

Went to Nottingham for a gig at Rock City, which we could see across the road from our room...Executive lounge is a bonus!

Fantastic hotel and staff!