amazing room and service. a little noisy because was next to elevator but everything was wonderful.

Great stay at Romer Hells Kitchen, all the staff are brilliant and so helpful. The location is such a great location for so many things. Would highly recommend staying here.

Everyone was very friendly. Parking is an additional charge if you are driving. Great location

Nice place, close to Times Square and Broadway

my stay at this hotel was one of the best experiences I’ve had staying adjacent to Broadway, Times Square, and Hell’s Kitchen. the accommodations and staff were impeccable.

We loved our staying ❤️ 💜 ♥️ 💕 💖 💗

Had a great stay here. Super convenient - friendly staff, nice rooms.

My time at Romer was good. I was a bit surprised, given the property had opened fairly recently, that there was already significant signs of moisture damage on the ceilings in the bathroom. The faucets had both the hot and cold indicators falling off. The rooms are big and certainly comfortable, but not conducive to doing any work if you need to do so. There was just one very small table. The rooms are certainly big enough for a desk with a decent work area, as well as a bigger/comfier chair. The staff was very nice/accommodating. Overall a good experience.

We expected better service, but whenever we made a request to the front desk, they either didn’t have the item or asked us to pick it up ourselves, which was very unprofessional.

Excellent hotel with a perfect location in the Hells Kitchen neighbourhood. Very attentive staff, clean room, comfortable common areas. Easy access to subway both uptown and downtown. Will stay again.

I travel a lot and this place had the worst water pressure I've EVER had. Barely came out of the top of the shower head. AC at 65, still warm and sounded like a train running through our room. Stupid automatic light switches turned the lights on while trying to sleep. You move a toe and you get woke up with the lights coming on; annoying to say the least. Glad it was only a 2 day stay. As for the hotel itself, nothing special. Pics look better online (usually do). I felt it was really just an old hotel or apartment building that someone bought, slapped on a coat of paint and said they are now the trendy hotel. Wasn't impressed, nothing special. Too pricey for what it was. Staff wasn't friendly or rude, they didn't interact with us at all outside taking my CC and giving us keys. So no comment there. Walls are paper thin, you can here people walking in the halls, getting ice, etc. If they decide to talk, you get to hear it. Would I stay there again, honestly No and 90% of that no is based on the inability to take a shower and clean up.

For NY, very spacious and perfect location. If you dont some in your room, you will have no issues. Great place!

My first time to New York and loved this hotel!! Great location to walk to Times Square, Central Park and Broadway. Felt very safe around the area too. Rooms very very comfortable and staff friendly. Would definitely stay here again. Loved Roma Pizza across the street. Highly recommend!!

Very nice hotel. Nice and big rooms. Very busy lobby. The staff is friendly and helpful. I lost my passport in this hotel and they help me find it.

Hotel is right in the edge of Times Square and Hells Kitchen! Fantastic location Room was nice and spacious. Only problem was that they had a building wide air-conditioning failure the day we arrived and we were forced to find other lodgings. Staff was very understanding and provided us a refund of our pre-paid stay. But i look forward to staying at this property the next time we are in NYC.

Hotel staff were friendly and very helpful!

This was a great and positive surprise. After staying many times in NYC this was our first time in Hell's Kitchen and we were glad we stayed at this hotel. Its not luxurious, but its chic and rather new. Rooms were very clean and the staff was very friendly and helpful.

Lift did not work. They are not ready to give early check-in. If they are so adamant in not giving early checkin. They should show the same intent in keeping all the services in working condition.

Our stay was absolutely lovely in many ways, but what was especially great for us was the very comfortable beds. It's so important to have a comfortable bed and a dark room to get a good night's rest during a busy vacation and these beds were SO comfy! It was just what we needed!

Good location, quiet street

There was not one thing i truly liked. Elevator down. Manager on Duty rude and not interested incorrecting poor preformance. Noisy and poorly managed. I would never recommend to someone i liked.

Arrived early (friendly desk staff) and were able to leave our luggage until check in however the bellhop working at that time was very uninterested in helping us out and made that clear (we think maybe his shift was ending and he knew he wouldn't get the tip when bags were picked up..not sure) The bellhop who took over when we came back at check in time (younger man with dark short hair) was amazing and helpful as was the bellhop the next day -Alfred. Lobby is lovely and clean. Room was very nice and clean with the exception of garbage stuck behind dresser -plastic bottle etc. One elevator was broken the entire time and second elevator was also broken for a while with no sign so several people were waiting around for a long time with no idea. The service elevator was available but no sign indicated that. Avoid room 421 as it is right against the (sometimes) working elevators. All in all it was just ok due to some of these issues but would go back as it also had its pluses which I also mentioned.

Loved the style of everything, very cute! Our bed was very comfortable, loved the lounger in the room.

Best location for vacation in NY

Perfect hotel for a NYC getaway. Cons - no onsite gym, no coffee maker in rooms, no bar/restaurant, and lastly, bc they are a smaller boutique hotel you aren't going to get those NYC skyline views Pros - they partner with a gym down the street so you can get a day pass, i don't drink coffee, they have a cafe with a coffee shop and also wine/beer, the lobby smells heavenly, rooms are huge, no elevator wait!!! We loved it here and will stay again.

Great location in the heart of New York which was a perfect base for exploring. The room was spacious and like being able to eat meals in the lobby. Missed a kettle in the room but apart from that the perfect hotel in Nee York!

Great location, good size rooms. Good service.

Super!

Nice

It was ok. Best thing was location.

Close to everything and subway stations.

Clean, modern and friendly.