Family trip

ok

Overall, the hotel was very good. It is located far from the historic center, but it is easy to get around by public transportation. The breakfast buffet should change a bit between days, as it gets boring after eating the same thing for several days.

The 2 lifts were broken and to go in or out the rooms we had to use stirs with luggage

amazing

Check in was quick. Thought hotel is smoke free, but our room had a very heavy cigarette smell, but we didn't bother to complain as we went straight to bed after a tiring trip.

Picked as a stop off route on our way further south. I’d pick somewhere else next time. Handy spot for the port but not much else. The car park was tight and the electric charging point was iced by big SUVs. It felt unsafe in the local area. It is some distance away from the old town and nicer places to eat.

It was really noises due to tons of kids, there was stains on the towels and sheets. Aswell the location was very far from restaurants and a sketchy walk at night to get to anything in the city. I would never book this hotel again.

Ok breakfast. Calm and clean hotel with walking distance to a supermarket. Small pool. Good that they offer free water everyday. The gym needs serious attention!!

Nice hotel, friendly staff

The property check-in staff was very good. I am giving law rating primarily for my room having no air conditioning, even though it was advertised as having one. It's common place in Italy, but there was a reason I chose this well-known brand, namely to avoid such issues.

Room really small

Hotel staff were great.

Great stay, good breakfast. Easily accessible from the highway with parking

Dated.

Outdated except the lounge,small swimming pool outside. Cleaningness is questionable.

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The hotel is super old. Rooms (especially carpets) are dirty. Bathroon is just terrible.The price and quality doesn't match at all. It is defenitely not 4 stars hotel. To get in the restaurant for the brekfast you have to wait 30 minutes in a queue. To get coffee at the breakfast - 15 minutes in the line.

Great hotel for a 5 night stay, close to transport links into the main areas of the city. With a good restaurant and another excellent restaurant nearby. Breakfast was good and room was fine for us as a family of four.

Bella

Nice restaurant, nice entrance, rooms outdated

Value for money. Nice comfortable hotel with great breakfast

As usual a very good stay

The staff are avaricious and the people

Expensive hotel for the service, location. The location of the hotel not too pleasant, far from city amenities apart from the port. If one wants to get closer to the sea, shall book a hotel on the opposite side of Genoa. The hotels’ pool was really small and there were alowed only 6 people swimming and little bit more for sunbathing. The pool was open just 8 hours a day from 12 to 8.. Not convenient. Also the prices of products in the minibar were not shown anywhere.

Great hotel, great value. Parking was in an underground garage and was 8 euros for the night. The rooms were very quiet and the WiFi was strong enough to have a quick video chat. The breakfast was delicious and very filling. I would highly recommend.

Very nice stuff, comfortable bed and hotel area.

Good breakfast. Kind staff. Only let down was really the dirty carpet in our room. Can’t walk barefoot

In covid times most services weren’t available. Breakfast (complimentary room service) is a tray airline-style with pre-confectioned items like wrapped biscuits, toasties, Tetra-pak juice, fruit salad, single mmmmm mono-portion jams and spreadable cheese, fresh croissants and pancakes. Not too bad. However, there is no bar service, and kettles and cothe machines have been removed from all bedroom. The restaurant only offers one choice per course per night (3-course meal). The pool is closed. The kids games have been removed. Despite all these restrictions it still felt like home to us. The room is good and cosy, and you still get a decent shower! Remember to ask Reception for your double-wrapped individual soaps and shampoos though, as they have been taken out of the rooms too. I know it is difficult times but most of the staff are so nice and generous that they will do anything they can to make your stay as smooth and comfortable as possible. We were staying with two young children and we stroll felt looked after. Thank you.

This was a last-minute overnight stop between a long run from Monaco to Elba Island so we didn't really expect / wish for much. Parking was fine, staff we friendly and helpful. I took my daughter for some breakfast before departing & although fine, it was quite crowded and I didn't like the way some of the families were treating the staff (who were managing well given the quantity of people wishing to eat). Room was pretty average and outdated. Underground parking was OK albeit very tight. There were multiple underground levels for the car parking but that wasn't super-clear at arrival.

Great location, just 5 minutes to the main train station. Very comfortable with friendly staff. We (2 adults and 1 child) stayed there, they offered one child bed for no extra charge. Definitely recommend especially to people who travel with family.