I knew the rooms were small, that was fine. What i didn’t know is how cheap various features were. Gym, small and sparse. No filtered water, just a carafe with a tap. Bathroom, thin ply toilet paper. Mini bar zip tied, rather cheap. Other various small items that for the price make it not worth it. The staff was great, however when I mentioned how some other lux hotels do little things like fruit and bath salts they fell short. These items were given our last night, a huge bowl of fruit that had mold, and there was also no way it could be eaten the last night. Bath salt were generous. Again, they tried. My entire three nights I wished I booked my original hotel that I stayed prior year, Maybourne. Same rate.

We can’t wait to come back!

Beautiful hotel!! Excellent service!! Excellent location! Definitely I will stay there again!

Excellent hotel in every aspect. Service and quality of food and drink were outstanding. We will be back

Great place

Super

Fantastic visit! Loved the location, the staff and the meals! Did not have much chance to enjoy the pool area but hope for next time! Valet and parking were excellent. An expensive stay but EVERYTHING was first class!

This was my first time staying at shutters. Excellent experience. I could hear vehicles from my room, but the overall experience was great. I will stay again.

Great place

Hotel beautiful and in great location on Santa Monica Beach. Did not like like location of our room. Paid for Oceanfront view and looked out over a building rooftop. Wouldn’t have wasted the extra cost had we known the view was obstructed. Breakfast room service Pre-ordered time was late. Hairdryer in room was broken. Otherwise beautiful hotel in great location.

Our check in person was wonderful so was the bag valet!! We love Shutters!!🌺

THERE FOR A WEDDING. WAY overpriced. The Taxes and charges were close to $300 for an $800 small room. Way overpriced

Very nice hotel and helpful staff! Would come back definitely. The area around the hotel is the best one in Santa Monica.

Loved the view and location. Hotel in need of an update.. starting to look a bit dated and damaged ceilings/ walls etc. including amenities in resort fees would be nice- eg. Bath salts… instead of charging for these!

Staff super helpful and dining options excellent - can’t beat location and pool layout

Very plush and easy going atmosphere. Outstanding staff. Comfortable rooms. Pool was awesome. Breakfast so good! I will be back!

Beautiful hotel, really well runs with friendly helpful staff. Ideal location and base in Santa Monica. Comfortable nicely furnished rooms. Highly recommend. We’ll stay again

From the moment we checked in with Rosanna, who gave us a complimentary upgrade, to the moment we got a late checkout so my daughter could enjoy the pool, this place has been nothing short of magical. The room was spotless and so calming. The service, including turn down for the evening, was unparalleled. Anything we needed was taken care of promptly and with a smile. I cannot recommend this hotel highly enough. It is worth every penny.

Location was amazing, food was great, ambiance! Just great!

This place is one of the best hotels in the country

Beautiful architecture and decor. Attention to detail. Very very nice and service oriented staff. Attention to detail in amenities and decor in our rooms. Live music in lobby bar. 👍👍👍

Lovely stay at a beautiful property. Looking forward to returning.

Nice property but could use some updating

great

Great hotel and best service we have had in a long time. Rooms were beautiful and bed really comfy. Location and view very spectacular.

We love it!

Loved everything about Shutters

What a gorgeous place! Service was top notch, which included a car service to local places.

Great location, amenities, and spa

Always such a great place. Relaxing, quiet, perfect beach. Snd last night the piano player was fantastic

The staff is exceptional! I was there a week earlier and came back, and they remembered me. It feels like a big hotel with a small entrepreneurial spirit that’s awesome. Thank you.

Enjoyed visit.