Front desk clerk was upset with colleague at main entrance (Outside area) made verbal threats, using profanity to colleague in front of me and other guests. Not a good look.

Front desk woman in afternoon and late at night have poor customer service skills. No smile. I stood in front of first one to check in and she sat for a few seconds before even looking up at me. The night person was behind the wall and didn't come out for a minute. No eye contact. The room was good. TV cable and its guide is weirdest ever. Three different menus for different channels. Crazy. Workout place shouldn't be called workout. It's just treadmills in a closet. No equipment. Just dumbbells in a narrow corner. Either expand or get rid of the room. Breakfast: Eggs not hot.

We stayed at this property because our flight was postponed overnight at the last minute. Very close to the airport. Easy reservation and check in process. Many places to eat and shop within very close proximity. The property was quiet. Free self parking. We had to leave around 6am so we missed the full breakfast but they had a sack breakfast so we could take it with us. Check out was quick and easy. This was a very good value for the money.

Average standard of Hampton Inn I have stayed.

If you’re looking for hot coffee, they have it

Will stay again

Rooms could use a little updating.

Good for staying

We liked the accessibility to the airport & the shuttle they provide. The staff was very nice. The room was very clean. The only thing we would change would be a more comfortable bed

We were in Cleveland for a show at the IX Center, and the whole city was already packed for the Eclipse and Women’s Basketball. It was very difficult to find any reasonable accommodations to fit our group’s needs. Luckily, the Hampton Inn-Middleburg Heights was perfect for our group of five. The suite was spacious and newly renovated, with a kitchen area and walk-in shower, all of which were incredibly useful. The Beds were comfortable, and the flatscreen tv’s had hundreds of channels. Breakfast was good and on-par with other Hampton Inn properties, and the staff was pleasant and attentive whenever we needed assistance. Location was also a plus, with plenty of new and existing restaurants and easy access to both I-71 and I-480. For the accommodations, location, and price: you won’t find a better packaged suite anywhere in Middleburg Heights, North Olmsted, Brook Park, or greater Cleveland.

We enjoyed staying here.

They charge for wifi

24-7 Shuttle service was great!

Really helpful staff. Room was spotless and loved all the bath products!

Very clean and welcoming staff.

The cleaning personnel were very nice and helpful. The property needs some TLC. Very conveniently located. 20 minutes from Cleveland. 5 minutes from the Airport and Baldwin Wallace.

We enjoyed our stay, close to many walkable restaurants. Clean and cosy common areas. Would stay again.

It's quiet there, and the front desk was polite and accommodating. However, the shower head was broken and the grab bar in the shower was half pulled out of the wall and loose, just begging for an accident. The place is old and tired looking, and the breakfast was low in quality. Needs updating, and some fresh energy.

The only issue we found was no vent in the bathroom and no hot tub in the pool area. The manager was so welcoming and friendly.

Was all good having not traveled across country since 2019.

Felicia was great!! First time in Cleveland and she made a very positive impression. Thanks. I look forward to my next visit.

Very clean and nice and quiet. Solid breakfast choices. Would stay there again.

Very accommodating and friendly staff

Great place to stay near the airport!

Positive experience in every way.

Room was clean the bed was way to soft. Me or my wife didn’t slept much of the night. You advised shuttle service to the airport and we took for granted we could leave our car in your parking lot. We were able to park at the airport for less money parking was the main reason we chose your hotel

Perfect weekend spot when visiting!

When I checked in and I explained my son has autism and need some accommodations the agent was being very rude about it. I wanted to leave but my son started crying and the money is nonrefundable so we stayed and I felt so uncomfortable the whole weekend the only employee that made my son comfortable was the young man that works 3rd shift he was such a sweetheart I will never go back

First you have to pay extra for your car to stay ridulious .. second the exit door not working properly and made me spill hot coffe all over me

Great property, clean and friendly responsive staff

No hot tub and said 2 pools

Great breakfast; convenient location; small bath for 3 guests; blown fuse for hair dryer!