Overall, the hotel was great. My only issue was the valet at night. He was nice, but when he went to drive my car away to the parking garage, he kept on revving the engine over and over hard and harder because he didn't put it in drive! I didn't feel he had basic driving knowledge, so I parked it myself into the garage across the street. It was an automatic vehicle, but he didn't know to PUT IT INTO DRIVE.!!!???

We were pleased with our stay overall. The room was clean and modernized, the breakfast was complete with hot and continental items, and the staff were generally very pleasant. I only had an issue with the staff person who checked us out. She was incredibly unfriendly and impatient. I notice her the day prior when I spoke with another staff member and she was just as unfriendly then. She should be replaced. She gives the hotel a bad vibe; particularly since she is the first person you see when you arrive in the lobby.

Absolutely fantastic hotel. Great location, walking distance to the Rock and Roll Hall of Fame and science Museum. Very friendly and helpful front desk staff. Everyone was so very polite. Love the Continental breakfast. Rooms were clean and comfortable. Would stay here again.

Horrible experience. We ended up checking out before we even slept there and had to find another hotel after driving 10 hours and waking up that morning at 3am for our road trip. I’d give this experience minus 5 stars if I could. Rudest staff ever. Heather the front desk person was so rude and she was a bigot and and elder abuser.

Just passing through, only spent one night but the staff was incredibly friendly! The location was perfect! We parked our car in the ramp, lots to do within walking distance.

The staff at front desk were pleasant. Valet attendants were great. Just one person, was a bit overwhelmed the Sunday we checked in. There was a NFL home game. The hotel is close to Rock and Roll museum, one could walk. The room was nice ,clean and large enough. Except the ADA shower which in itself was nice but the actual shower device was 4 feet away from ADA shower chair. We find that quite a few hotels forget to put a shower device that can be reached when one is sitting down.

Great

Just one night for a Guardians game. Very satisfied !

The stay was wonderful. However, the check-in process was terrible! When I got there the lady working the front desk was very welcoming. When she realized she could not find my reservation, her welcoming demeanor became condescending and rude. She stepped away from the desk and went into the back room for 2 minutes before returning to tell me, “You have to call and deal with Hotels.com.” No empathy whatsoever! I chatted with Hotels.com and they said they tried to call the hotel but no one answered. They asked me to ask her to answer the phone. She did and then hung up on them. I received another text from Hotels.com and they told me it was handled and to go back to the front desk. I did and she snapped at me that the reservation wasn’t confirmed. I told her they told me to come up and she said to tell them to, “stop lying.” I walked away and sat in the lobby about 5 minutes later she hollered at me that the manager was working on it and it would be “6 more minutes.” After about 10 minutes, she called me to the desk to finish checking in. She was rude. She didn’t share any of the “typical” information I heard her sharing with other customers. This was a situation out of MY control. The hotel room had been paid in full. We have stayed at Hampton Inns all across the country and have NEVER been treated so poorly as we tried to navigate a problem that didn’t involve us. I’m not sure if she thought we were trying to pull something over on her but her behavior was uncalled for.

Hade a nice stay in a good hotel. Good location downtown. Walking distance to several things.

The wait for the elevator was horrendous on Sunday morning and there were no stairs to lobby. Took stairs and ended up outside!

Very nice hotel. Great location to Progressive Park for baseball games. Complimentary breakfast was just ok. Coffee was not so good. We went to Dunkin for coffee

Property has been renovated and rooms are very nice. Surrounding area has the same problems seen in any downtown area...

The hotel was OK. Good location if you are going to a football or baseball game. Both are within walking distance.

The room was fantastic and the location is perfect for all events downtown. They need to fix their elevators.

Staff was friendly and helpful. Morning breakfast was very good. Location was in walking distance of many venues. Great experience.

Walking distance to venues, food, and bars. Bartender in lobby was very funny and friendly.

Clean room, comfortable bed. Large bathroom. Friendly staff.

This was a very nice property. Front desk and valet were top notch. Every employee was friendly. It was within walking distance of Browns Stadium and Rock Hall of fame. It was a great stay!

Super friendly staff who greet you coming and going. Recommend highly if staying downtown.

I was impressed by the number of plugs (USB and regular) that were all over the room! Plenty of charging stations in good locations. And I really liked that there was a nightlight in the bathroom, which meant you didn’t have to turn on a bright light in the middle of the night to use it. The location downtown was good - seemed to be close to lots of activity.

breakfast was amazing; staff were VERY friendly.

We checked in at 3 pm and stayed in our room as my friend was tired. Ninty minutes later someone tried to break into our room, but I had turned the T b

Great hotel, comfy beds and very clean

Very nice hotel, updated! Rooms were clean and comfy. No dust in the AC filters, no mould. Very convenient location.

Hotel was okay. I would rather stay at a hotel where there is self parking. Paying valet is no worth it

Friendly staff and clean rooms

Our room was clean and the beds were very comfortable. The hotel was convenient to restaurants and the venue we were in town for. Highly recommend!

We stayed here over Labor Day weekend and found it to be a very enjoyable experience. Our room had a lovely view of the Cathedral of St. John the Evangelist. The hotel was updated and clean in every area we visited. Since it was a weekend, the breakfast area was very busy in the mornings, but the staff worked hard to keep the food well stocked. (Loved the sliced smoked sausages!) The hotel is very conveniently located-- we walked to Progressive Field for a baseball game on Friday night and walked to the Rock & Roll Hall of Fame on Saturday. This was important because Cleveland does NOT have a lot of good parking. What we ended up doing was parking in the Rockwell Ave Parking Garage Friday evening when we arrived and leaving the car there until Saturday evening when we needed it. That cost us $28. When we came back to the hotel Saturday night, we left the car with the valet, and the valet retrieved it Sunday morning when we were ready to leave. My only (small) complaint about the hotel was the heating/cooling unit in the room. The unit itself worked great and kept the room at the temperature we wanted. However, it didn't have an option to leave the fan running continually, so the air conditioner would turn on and off completely. If you're a light sleeper or need 'white noise' while you sleep, be aware of this.And it won't stop me from highly recommending this clean, comfortable, conveniently-located hotel for a stay in Cleveland.

Worst experience I’ve ever had at a hotel. The room beside me had a dog and the thing barked nonstop from 6am-3pm the first day and the 2nd night it barked from 6am-noon checkout. It didn’t stop barking for 15 seconds straight. I finally contacted front desk the first day at noon and they couldn’t move me because they were booked solid. It drove me mad. Even the housekeeper saw me in the hall and said how bad she felt for me and she would lose her mind being there. Guest service did try to contact the owners cell phone but it did no good. I couldn’t believe how thin the walls were and the amount of dogs there and were they on all the floors or just my floor???

Great stay!!

Great area close to sites we were visiting.