We were there for our 40th wedding anniversary. The hotel was older and the front entrance very hard to find. The lobby was pure class, reminiscent of a era gone by. We had to take two different elevators to our room. Our room was located in an older part of the building. The glass on the hall windows was wavy. The mark of old glass, which was kind of cool. Our room was tastefully decorated with a very comfortable bed. However, my husband laid down on the bed while I was unpacking a few things, when he rose he cut his leg on a bar that was sticking out from the box springs. Of course he bled all over and we didn't have any band aids. I went down to the lobby to get first aid. They did send housekeeping up to clean the blood off the carpet, but did not fix the bar on the bed. The sink was not attached to the pedestal and leaked in the back on the floor. The toilet was NOT attached to the floor in any manner and was a bit unnerving when you sat down as it shifted. That was just strange. There was the previous person's coffee left in the coffee maker. The view from the room of the falls was STUNNING and everything the website showed, which was why I booked the room in the first place. For the cut on my husband's leg, the front desk knocked $8 off our bill-the parking. I wasn't too impressed.

Theze 2 rooms was the dirtiest, smelliest room ever, which overlooks the car park and the pool, tge carpets was dirty

Great location by the falls. Very clean and staff friendly

It’s an older well kept property that was very clean and we had great view of the falls as I would recommended a falls view room as you can also catch the fireworks which are every night at 10:00. The staff was great and we did not encounter any issues . My only slight regret is not reviewing the whole bill as it seemed to have some charges that I was not expecting or understood. My bad I guess .

Everything was excellent, except the bar fridge, which still had food in it from the last person who stayed. The staff was excellent very helpful.

Very convenient to the falls, we had a Fallsview room, which was nice, but was very outdated, especially the bathroom. Definitely needs a renovation. I did see signs that indicated they were in the process of renovating, hopefully they will finish sooner rather than later. The paint on the door in the bathroom looked like it had about 10 layers of paint on it, there is no fan in the bathroom, no light over the tub/shower so it’s a bit dark in there and there was mold/mildew on the grout on the shower walls and around the edge of the shower.

Dirty curtains, Carpet in the room was not clean.

Just barely acceptable accommodations. Hotel is old and not updated.

Great place to stay

The view is fantastic! We have already recommended this hotel to other travelers we’ve met.

Love location. Staff was helpful.

Typical hotel in a large tourist area. Old and outdated. Rust on much of the fixtures in the bathroom including the door hinges. Needs an update badly.

Very satisfied 🙌 we have a great time. Thank you

This property is at a good location. walking distance to clifton hill, casino, the falls and also the indoor waterpark. the rooms are good but it is outdated and for the price its charging i would expect more. In our room the AC stopped working and they had to bring us a pedestal fan but that fan was not working as well so had to bring another smaller fan where it was working. I would have expected them to give us a discount or something as for the inconvenient that caused and also with a baby in the room. but nothing like that. Only good thing about the hotel is the location. next time i would stay in a different hotel paying the same price.

room was small for 3 people and after the charge you for resort fee parking this is last i am going through to Expedia and crown plaza

Everyone at the hotel was exceptional!!! Hotel is a bit dated, but our balconey room was worth it. The hotel parking garage was mixed in with the casino Niagra, and the indoor water park.

Excellent hotel. Old but has a nice charm to it. Very convenient location and garage parking available

We recently stayed at the Crowne Plaza Niagara Falls Fallsview hotel, and it was an absolute nightmare from start to finish. First, the AC in one of our rooms was completely broken, and when we reported it, maintenance could only bring us a fan as a temporary solution. To make matters worse, we were downgraded to a different room because they couldn’t fix the issue, but this room was far from an upgrade. It smelled bad, the AC was incredibly loud, and the view we were promised was nonexistent. Despite all these issues, the hotel only refunded us $400, which is nowhere near enough considering it was entirely their fault. The elevators were slow and overcrowded, adding to our frustration. The entire place felt dingy, gross, and unclean.Although we booked both rooms together, we were put on separate floors without any considerations that we were travelling with children which was clear at the time of booking. Overall, we were very disappointed with our stay and would not recommend this hotel to anyone. Avoid it at all costs.

We like the view of the falls. The hotel is comfortable and clean. Coffee in the room not so good

The hotel is very close to Clifton Hill, which is the main drag where the touristy things are, including Skywheel, mini golf, souvenir shops, etc. It also is across the street from the falls so you can walk down and take pictures. The breakfast at the hotel restaurant was not worth the price. Its a breakfast buffet but you're really paying for the view which is the view of the falls. The hotel room was smaller than your standard room, especially the bathroom. The bathroom had no counter space and a toilet you would find in a public bathroom. The room needed some updates.

The rooms need to be updated.

Location

Old outdated

View of the hotel is multi level parking lot! No fridge in the room No slippers No tooth pasre Shower is very very small , you can barely move! Meeting room washroom doors mostly broken!

The room had many problems that was because of oversight and investment. I will not return to this hotel again.

I reserved junior suite Niagara fall view. But I could not see any fall from my room. Room was smelly. Sofabed kept creaking so I could not sleep well. I will not reserve Crown Plaza any more.

Like everything about just one thing is an old building so it still has old ac unit that make to much vibration at turning on so makes loud noises not good at night when you trying to sleep

We booked falls view 10 months ago, when we arrived, staff told us that our falls view sold out. I don’t understand why we booked with you already. They already charged us for this reservation. Why we couldn’t have the room we booked? It’s really bad experience with this hotel. I wouldn’t recommend then to anyone.

Location is perfect. However, hotel is old and outdated. Staff unfriendly. Poor room conditions. Breakfast is way below average. Expensive if looking at it for the value of money.

I paid for falls view and the first day they give parking lot view 😡 there excuse was that it was a leak and the room got wet, honestly I don't believe what they said, they try to compensate that with a breakfast and free parking , but that didn't paid what I paid for the Room, they gave me a different room the next day and the view that's what I paid for , I was very happy the second day but the first one it's was terrible and they have bedbugs in the first Room. Rosa from the front desk was very polite and helpful ,she was the only one bcs the rest of the stuff seems that they don't care about customers.i don't think I will come back to that Hotel.

Only good things i can say was the view of the falls and water pressure. Ac in building didn't work. Elevators not adequate for the amount of people there. Bathroom not handicap friendly. They said they are remodeling so hope it is a lot better after. As is wouldn't recommend especially for the price

Several added on charges for basic services, $40 a day for parking, extremely run down and in bad condition. Check in staff were rude even after upgrading a falsely advertised room. Just all around a complete disappointment