Not clean at all

For he price I paid in the Shelton area, one would expect a clean safe environment for my family. It was not clean, inside or outside the room. The hallways were dirty, the grounds were dirty, people were living there permanently and made it feel uncomfortable. The room floor was sticky, it smelled terrible inside and outside of the room, smoke in hallways, people smoking outside the entrances. It felt unsafe! Shelton is a beautiful town so this was all shocking! I’ve never experienced this at any hotel I’ve ever booked. When I asked for a refund for my second night, both Hotels.com and their Main desk denied my refund. I was offered $78! I lost around $100, sleep, wasted time searching for a new place for my family. I’m just beyond upset and don’t understand how this hotel can operate this way and someone not be held accountable.

Was noisy

The young man checking us in was rude, not to just us but everyone he helped that night. Wasn't a friendly check in. Checking out was great, the lady was pleasant and offered us coffee and asked if we needed anything else.

Paint to building

Love it

I have been coming here for several years and have never had a problem. I dislike doing reviews, but did one when I was here last month. Five stars and no problems. I guess I should not have submitted that review because this time I was not happy. The check-in process was HORRIBLE!!!! There was no one at the check-in desk, only a sign that said they would be back SHORTLY. I just thought they were probably taking a restroom break. FIVE MINUTES went by, and still no one. I used the phone to call them and was told they would be there soon. ANOTHER FIVE MINUTES passed by. In the meantime, another guest had arrived for check-in, and was as surprised as I was that no one was there to check us in. FINALLY, AFTER TEN MINUTES, someone appeared. Because the other person was a few years older, I allowed them to go ahead of me. Their check-in took about five minutes, so I waited FIFTEEN MINUTES to be checked in! After I finally checked in, there were no dollies available for me to load my luggage, clothing bag, and assorted other items onto! Because of a hip problem, it would be impossible for me to make several trips back and forth to my car and to my room. I was given an awkward large black hand truck to use. It was difficult to maneuver, but I was at least able to make just one trip to my room. This experience was TOTALLY UNACCEPTABLE!!!!! You must treat your paying guests better by ensuring that you have at least two staff members to serve the front desk!

Needs more dish packages for rooms

Dogs were barking in rooms all night. Facility smelled musty and hints of cigarette smoke. Did not feel safe walking around hotel at night.

Felt almost like homes. The women Jules at the fest was exceptionally friendly, and the handyman was also very helpful.

Love the front desk people

This facility is very tired. I guess guests have stolen the dishes because nothing is in the rooms. You have to go to rhe desk to ask for what you need. Every part of the place need to be redone. "Breakfast" wasn't even food. It is wrapped processed stuff. Even for the price i won't go back.

N[oo[oo[oooo[ooo

The people didn't answer the phone. They wouldn't connect me to my relative's room.

It was ok

Like it in Shelton

Old hotel, but very well maintained, will definitely come back to any Extended stay branch. I have been to a different branch before, with this second branch visot, I can tell the managers are well selected. Love it.

Staff was extremely helpful

Jul and Mimi are phenomenal and made the stay amazing!

Good

I have been coming to Extended Stay America Suites Shelton Fairfield County, Connecticut for many, many years, and I have never had a problem or a complaint! My room has always been clean, the check-in easy, and you can't beat the location! Easy access to the Merritt and Wilbur Cross Parkways, Route 8 Corridor, Route 25, and Route 95. Doesn't get any better than that! I just wish they would do something about the Grab and Go Breakfast items. .Orange juice, hard boiled eggs, bananas, and yogurt would be nice.

Excellent

The hotel was clean but definitely dated. An old building with clean beds. Our first room 101 had an issue with the flooring. When we came in we noticed it was buckling and lifting from the ground as the night went on there was water coming up through the flooring. The hotel was booked and there was no room to move to so we stayed the night. The next day we were moved to a new room. Halls definitely smelled like animals had been there and air freshener was covering up the smells. Our room was clean and comfortable though.

It’s decent but bathrooms need a upgrade

Beautiful

Too expensive for the quality of the hotel.

Staff is fantastic

Staff is wonderful

The front desk clerk Jermaine was so nice ! I felt bad for him because the TVs weren’t working properly and a customer yelled at him ! I was upset there was no pool or hot tub as advertised so I would like to dispute how much I paid for this hotel

Perfect

I will be contacting corporate.

Nothing special about this property. Entering the building was not very inviting ` needs to be repainted. The staff was friendly. The hallway was narrow and not well lighted. The room was clean, but the shower area was in need of repair.