Lovely welcome. Large, comfortable rooms, well soundproofed. Slept well

Sleek hotel right next to Liverpool station

Excellent staff and facilities

Great location and staff

Excellent hotel overall.

Yelina who checked me in was the nicest and kindest . Perfect location for those who like east London / Shoreditch area and very convenient with the public transportation since it next to Liverpool Street station. Room was VERY specious and comfortable. I would definitely stay there again

As soon as got close to our room the area had a sewage smell but this smell was also present in our room. We thought it was temporary so we pressed on with our planned evening and upon our return we could still smell it, so we notified the front desk to which the lady said she will send an engineer to do something about it and will notify us once something had been done. It was already 11pm by this time and we had no call back from the front desk, after growing tired of waiting we went to sleep. In the morning we wanted to leave as quick as possible but to top it all off me and my wife both had like warm showered, much to our dismay.

We had a pleasant stay. The location is convenient. We were professionally welcomed by a hotel receptionist and he even surprised us with a sweet gift. Other receptionists and staff were friendly too, ready to help with their information. The hotel is nicely decorated. The room is neat and clean. There was a variety of food from different restaurants. We had room service which was well served. In general we were happy with our stay and highly recommend the hotel.

Manager went beyond the call of duty to help me with a problem!

Absolutely love this hotel. It is the first time I stay at an Andaz hotel and will now try it elsewhere. The design is fun and modern. There are numerous restaurants onsite and a 24hr gym. The location is perfectly situated right next to liverpool station and you have numerous cafes, a tesco, a boots across the street. Above all else though, the staff is the heart of the hotel.

With all my five star reviews you might think I am easy to please. Far from it. But this hotel is special...fun, stylish, great staff, super food.....we shall come again! Oh and I love what has been done to Spitalfields.

Horrible place

Great location and very nice hotel. A little long of a wait to have room ready- but overall it was an excellent accommodation for a family trip.

Amazing experience. The amenities are great: minibar, coffee and pastries are complimentary. Staff is excellent: special thanks to Ryan, the duty manager on New Years Eve. My only complaint is the housekeeping overlooked cleaning our coffee mugs. 4 nights and they were never changed. I’m pretty sure they didn’t vacuum the floors as well but the bed and bathroom were clean. I’d still definitely stay there again.

Andaz London is a true 5-star property and the amenities reflect this level. I was greeted warmly and professionally upon arrival in the morning and did not expect a room to be ready that early, especially since I had made my reservations only 12 hours earlier the previous night. Our concierge, Rohan, at the front desk took very good care of everything and, moreover, when I returned to the room much later that day, found a very nice bttle of wine as a welcome gift. The dining options are quite good and welcoming. I recommend Andaz London with highest ratings.

Lovely hotel. Polite staff. Good breakfast. Central position

Staff came in the room early in the morning

Attached to the Liverpool station- very posh and easy to get around . Tons of activities. No complaints . Great for a quick vacation . Staff was great

Convenience location nearby Liverpool Street station.

My host Sam was wonderful. However, from the moment I checked in, there were a number of mistakes like how I’m celebrating an anniversary when I’m not, and how I requested to have a baby cot in my room when I didn’t. Sam took the initiative to confirm those details with me and that’s when I told him that I did not make those requests. I thought it was well noted, however when I left my room for about 15 mins to step out to buy something, I returned and there was a baby cot in my room. Staff had entered my room without permission and placed the baby cot in there. I immediately called reception to have it removed. The next morning, a cleaner entered my room without any warning when I was partially undressed. She apologised immediately and said that the staff told her that the room was empty. This stay at Andaz was a big letdown, unfortunately.

Excellent facility and respectful staff and service

Lovely hotel, facilities, breakfast and daily complimentary drink offered.

Very close to underground station and very easy to get around. They serve breakfast in two restaurants. One is a buffet and one is À la carte And it was included in our stay. We really enjoyed it all. Service was excellent as well. It’s a beautiful hotel and literally the train station is on the back side of building. We loved our stay here.

Reception was very helpful. I like the free mini bar in the room. The breakfast was great and has many choice. Just only the staff was a bit rude when we were ordering the breakfast. The hotel location is excellent as it’s just next to the train and tube stations.

The staff truly made our stay a real pleasure! We were greeted promptly upon registering for our stay and treated courteously throughout every encounter including our departure. We are very thankful to the staff that made us feel welcomed and comfortable.

Ultra modern art series style hotel, busy but still with great service. Excellent location.

Helpful reception staff. Wi-Fi was choppy but IT corrected issue.

The front desk staff were amazing and so helpful

Great vibe and great location. Breakfast was excellent as was the service.

Overall positive experience. The location is really fantastic and is easily walkable to many places including the subway. The rooms were definitely much smaller than I anticipated and so correspondingly there aren't a lot of horizontal spaces to put things and not a lot of room for hanging things up - so plan to be living out of your suitcase. The bathroom was nice and surprisingly spacious, but water pressure and time-to-heat-up were lacking. The biggest challenge is the elevators which can be somewhat time consuming to use, both on the way up and the way down - so stay closer to ground floor if you're a stairs person. The rooftop area is pretty cool and has a fantastic view. Overall very positive experience for the price.

If you're looking for a luxury hotel in London with exceptional service, the Andaz Hotel at Liverpool St should be at the top of your list. From the moment you step into the lobby, you'll be greeted with a warm welcome and outstanding service, thanks in no small part to the amazing staff, including Zaema, who went above and beyond to ensure a memorable stay. The hotel's rooms are pristine, with a modern and stylish design that is sure to impress. They are also kept immaculately clean, which is always a plus. In addition, the rooms have a pleasant fragrance that adds to the overall comfortable atmosphere of the hotel. One of the best features of the Andaz Hotel is its location, right next to Liverpool St Station, making it incredibly convenient for travelers. Whether you're in town for business or pleasure, you'll find that the hotel is ideally situated to explore all that London has to offer. Overall, the Andaz Hotel at Liverpool St is an exceptional hotel with outstanding service, beautiful rooms, a perfect location, and a special mention to Zaema for their exceptional hospitality. I highly recommend it to anyone looking for a luxurious stay in London.

We loved our stay here! Welcome staff, great location close to the tube. We had a huge room, lots of space for us as a family! Loved the extra touches such as snacks and Nespresso machine! We would stay again!