Staff was super friendly and helped with all our questions. Included breakfast and bar was excellent. Room was cleaned every day. Rainfall shower was nice.

Rooms could have been larger. No real room to open up your bags unless they were on the bed.

Central location

Great location for many London attractions.

Poor mobile phone coverage in sub ground room.

Couldn’t charge my phone as no usb points.

clean convenient Great location

need iron

The service and help were exemplary. Kind but not intrusive.

The breakfast was not to my liking at all. I like something a little special when i am away and found the choice limited and disappointing. A new toaster would be a start! A limited cereal selection and no choice of bread type, not much choice with fruit either in whole or juice form.

Very clean, well maintained. Dining area comfortable and clean. Room cleaning staff very thorough. Room may be small but ample storage space, good sized ensuite comfortable bed, big flat screen tv, plenty of channels, good WiFi. Location very good, easily accessible. All staff are extremely pleasant.

Need to be clear that hotel split over 3 different buildings. Persistent problem with TV sound but easily resolved. Only real negative, appeared to have poor disabled access.

The hotel is located near tube stations and bus stops, it’s very easy to get around and it’s also walking distance to Hyde Park and Marble Arch! Our room were very clean and supplied with amenities, the bathroom were spacious!

N/A

Great central location, modern rooms, adjustable temperature was great, very clean and room cleaned everyday, good hairdryer, iron and board, good selection of coffee, tea and water provided free in room and comfortable bed!

No ventilation in the room, could of done with some fresh air. Better supply of shampoos and soap needed. Not much sound proofing in the building could hear everyone in the halls and upstairs moving chairs etc .. not a problem for me as I sleep heavy but it woke my partner often.

location

my room was incredibly noisy - not from the outside road but I was on the lower ground floor and it seemed like all through the night whenever someone’s heating, shower or toilet was used I could hear it in my room - like an aircraft taking off - highly annoying.

Very kind people and the room very clean

Nothing

great location, quiet property, clean and with lifts

uncomfortable beds

location

restaurant

The location was awesome and the overall vibes of the place were cute.

The bed was hard and the room that we were in was under the stairs so it was loud all hours of the night / morning.