The room was very, very dark, no natural light whatsoever, facing what seems to be a noisy kitchen or service area of another hotel. Not a nice place to stay because of the darkness. I would advise the management to be more transparent about this at booking.

Overall good hotel, excellent location

Helpful staff, very good bedding, clean and quiet location. But very expensive and even the junior suite that very booked was small size.

Great place to stay away from the crowds!

Very pleasant stay, kind people

Staff is friendly and helpful, the location is near to a water bus stop, the complimentary breakfast is good and the espresso machines on each level are a nice touch.

hotel is clean and quiet. Most staff are very nice. Here's When we arrived after a long trip, we asked the receptionist whether the hotel was air conditioned & he replied that it was. In fact, the lobby area was reasonably cool. however our (two) rooms--and several other rooms on our floor--registered 27 Celsius--(80.6 F) way too hot. With another couple we complained and were told that the a/c was not working but would be repaired in the morning. One of us was offered a fan. Even with the fan the room was not comfortable and we did not have a good night's sleep. The next day the hotel was able to adjust the thermostat and the room then measured showed 24 Celsius (75.2 F). This is not cool, at least by American standards. The one room with a fan was better than the others but hardly comfortable give the extreme heat and humidity outside. To not sleep at all upon arrival was, to stay the least, distressing. An aggressive response was not We wrote complaining to Expedia; the management became defensive and accused us of lying. In fact, no one lied. We asked if the hotel was air conditioned and the manager said yes. And it was---on the lobby floor. But we were not informed that the upstairs a/c was not working and we were then too tired to change hotels. We should have been forewarned and given the option to change hotels. The other staff were nice and in fact someone left bottles of prosecco for us. But two nights of poor sleep could have been avoided.

Very helpful staff with dining recommendations and shuttle services Terrific breakfast!