Lovely hotel, relaxing pool and perfect location!!

Hotel was great for what we needed … a place to sleep! Could use some minor maintenance! But all was good! There was a sewer smell in room when we arrived but it was just the cover on the shower drain was not put on! Once we did that the smell went away and did not notice it again! Again great place for what we needed! Would stay again! Close to 5th avenue which is fun! And close to beach! Price was great!

Jada at the front desk was very helpfull

They find ways to grab your money

Very nice for the price! Will probably be there next time.

I booked this hotel through Expedia since the pictures seemed like it would be a good and affordable place to stay in Playa del Carmen. Upon arrival we noticed it was not nice at all… stained pillows. Stained bed sheets. Stained curtains. Sticky floors. Dirty bathroom. Dead cockroaches in the hallways that the cleaners wouldn’t clean. And the worst part of it all was that our room smelled of sewer water. We tried to ask for a room change and got told flat out that we couldn’t change and they couldn’t offer any other help other than “sending the cleaning lady”. We ended up leaving after just one night due to the horrible smell that would wake us up at night and was making us sick to our stomach. We tried getting a refund and got flat out told no. This hotel was not what was advertised. The general manager would refuse to give his face and kept saying he was busy. Now I’m out money for a hotel we couldn’t stay in due to it being unsanitary.

Great little place for the price. Close to 5th avenue but was not loud at night. Beds were firm yes, but comfortable. Cleanliness and water pressuer/heat was good. My only recomendation would be for the restaurant to get a longer playlist. I loved the little music wafting through the courtyard as I sat on the balcony on the first day. By the 5th day of hearing the same songs 3 times a day it was kinda annoying. That said, I've stayed at other places in Playa and this really hits the mark for quality, quiet and price. Would stay here again.

According to Expedia and my reservation, this property has a gym. There is no gym. There has never been a gym at this property. There was a strong smell of cleaning chemicals in the room when i entered. I got a headache. Used ceiling fan. Better in 2 hours. Mold on the bathroom ceiling above shower head. Otherwise it's a nice property in a good place.

The hotel has a best location on town next to shopping area behind of fifth avenue and lot of restaurant and bars I’m personally recommend this option to visit Playa del Carmen

Plenty of restaurants and bars in walking distance.

First I’ll start with the pros for this property. The location is great. Walking distance to the beach, shopping and many restaurants / bars. The staff is very helpful and friendly. Someone is at the front desk all night. There is a restaurant on site but I did not utilize is. Same goes for the pool. It looked clean and refreshing but I did not utilize it. Wifi was great. The cons. Elevator was broken and appears to have been broken for awhile. Our room was on the 4th floor. Dragging suitcases up and down was a nightmare. Also, hotel had no hot water. They said that was also broken. Cold showers the entire stay. The bed was the worst thing about the room. It was as if they placed a sheet on top of a slab of concrete. I would of been better off sleeping on the tile floor or in a lounger by the pool. You will need a chiropractor when you leave. The building is old and needs a lot of work done. The headboard was cloth and was covered in stains. The a/c unit had water dripping from it onto the night stand all night. Bathroom is tiny and door barely stays latched. Parking is on the street at a meter. The meter only takes coins in pesos and the hotel doesn’t assist with providing the change. We had to walk to an exchange place and get coins and hope while we were waiting in line we didn’t get a ticket or towed. I will never stay at this property again. There are many hotels in the area. Find a other one.

Loved it

Nice balconys for evening sitting. Decent little spot.

Very close to all popular locations. Convenience store and bank across the street.

My friends a and I stayed in a suite with a very large balcony for New Years. We love this hotel and would recommend it to anyone!

Bathroom had leak,caused floor to be wet. Nice patio

Excellent location, convenient to everything. Nice room with nice patio overlooking the pool. However it got noisy at times, sometimes very late. Pool supposed to be closed at 10pm, but most nights people were swimming and making noise (sometimes LOTS of noise even at 1am). Hotel restaurant had bad habit of playing annoying loud dance club techno music, sometimes after 10pm. I don't understand how anybody would want to eat there it was so loud. They would sometimes turn the music down when more people were eating there. If you like to go to bed early so you can get up early for diving or other adventures, this may not be the best place. Good AC once you figure out how to use it. Bed was not very comfortable. Water pressure in my room shower was so terrible I used the shower by the pool. Service was friendly enough. There's an elevator, which is nice if you have a lot of luggage or have a hard time with stairs. Overall, needs some improvement, but decent budget accommodations in a convenient location.

The staff was so nice, they made my trip

I liked the location & felt safe . The BIGGEST ISSUE we had wrre the MATTRESES.... you can actually touch & feel the metal springs. The springs were digging in our hips & back. Could Not get comfortable. A MUST is BUY comfortable Mattresses or you will lose business. Pillows need to soft..our pillows felt like tennus balls in them.A Toilet paper holder is a must. A couple of hooks nneded to hang towels & for clothes when dressing. Refrigerator wasn't working or outlet in sink area didnt work. These items should be checked prior to a person coming in. Just so people are Comfortable their whole stay.

Everything was nice in this hotel. Friendly people.

Good spot... good wifi... good location

The hotel was in a good location for shopping 5th avenue, the hotel has potential, atmosphere is good, but the king bed was rock hard with no give, only came with two small pillows and the front desk doesnt have any extra pillows or blankets to offer. The continental breakfast is really basic and the ham & cheese is sliced about as thin as you possibly could, and they use a griddle as a toaster so you have to wait for 15 minutes to get a piece of toast.

Decent, clean, well-run hotel. My only gripe was that the shower head was angled in such a way that it was impossible to use the shower without flooding the bathroom (and some of the bedroom), which I think contributed to the persistent smell of mildew in our room. The pool was a nice feature, and the staff were all very nice and helpful.

amazing location, near of.everything, you don't need a taxi to get to the beach or the tour ist bars

Great stay!

the hotel was awesome and cozy. I would definitely book again especially EVERYTHING being so close.

the hotel was awesome and cozy. I would definitely book again especially EVERYTHING being so close.

This is an older hotel that happens to be in a good location but has been a little neglected. It has not changed much in the past few years. It offers budget accommodation in a good location. The rooms are basic with a bit drab décor. The rooms do have a balcony facing the central courtyard where there is a pool. The bathrooms do not have exhaust fans, so mold and humidity are a problem in the bathrooms.

Location was amazing! Close to everything. Rooms spacious and comfortable. Front desk could be a little more friendly. When I told them we had 2 towels for 5 people the woman said they were "out." The next morning when I told the desk at first they didn't believe me, then he did me the favor of getting them and handed me two. I said,"we are five people and we only have 2 towels" and he said, "no you told me you needed two". Really? I am going to have to beg for one towel a person?

Everything was an old and amortized.Bed uncomfartable, towels very old, rooms were somewhat clean but cheaply made and amortized.Mexican style batroom, the sink was at 1.20cm high, the shower was rusty and not moving in any direction. Small flattv wihout HD channels only local free chanels.Pool was dirty.But the breakfast was the biggest ever joke i have seen. The lady on the reception looked like she was not happy to be there or she was stressed out. No wonder she was alwyas there. I asked her for money exchange, she told me that there was only one near by but opened after 9am, turned out 50m from the hotel there was one opened 24 hours. The good things: good location.

A simple, pleasant, relaxed hotel near the beach and lots of good restaurants. I recommend it.

The good: Great pool area, fantastic restaurant connected to the hotel, perfect location and very friendly staff. The bad: bed and pillows were very bad and old. The shower pressure was lacking and the request to pay an extra $20 peso upon checkout as a extra fee is something I've never encountered. Very basic room, but very nice grounds.