the beach ,i don't like, too much rocks,but i love the attention, in the lobby especially, the guys at the door ,and the reception, name joan very nice she is excelente thank. You we come in again

The man at reception was very rude when we arrived and didn't want to give me the room we paid for. Next day Joann helped us out to move to another room.shes very polite and friendly! The room is too old needs upgrades also the floor was always wet , I believe it was because the ac. The food was ok, Sunday we can’t go to the pool was invaded by the locals, same thing with the buffet we can’t eat, we had snack till dinner which we made a reservation. Overall.. definitely we are not coming back!

Food options are not good.

The air conditioner never worked properly, we kept calling the front and they acted like they didn’t care; especially because i was traveling with a toddler in a room with no working AC, rooms are old and in need of a lot of work. I would not recommend this hotel.

The property has potential, entertainment is weak the food was okay, they looked under staffed. Pool bar was closed only top bar was operating had to wait a long time for service. They would run out of curtains juices that are supposed staples at the resort and the crew were not that intense. The resort was over all okay. But wouldn’t stay there again.

The staff was very friendly and helpful, the room very clean and the food tested very good.

It was great. Food was delicious. I will give it 10/10 for that one. The only thing they could improve is an updating a little bit. The appearance of the resort is a little bit old.

I LEFT SATURDAY I DON'T COME BACK

Excellent

I didn’t like the facts that it’s took so long for me to check in. Even after they told me to come back after 3pm to get the keys. I waited in line again still the room was not ready. No water in my room. Even when I went to the front desk ask them. Never received. Not crazy about the food. But the place it self was clean and the people were very friendly.

Very pleased with the service. The staff is great

We enjoyed staying here very much. We liked the food, especially at Ocean Grill. I would suggest an air conditioner in the kid play area. Overall, very good.

I like the fact that they a large variety of food, they food was decent. I paid for two nights for the Junior suite with two queen size bed but instead they wanted to give me one king size bed I told them I paid almost $600.00 USD for two beds they told me I have to wait until 3pm which is the check in time, the room was ready 10 minutes before 4pm. When I got to the room they had place a bed that it didn’t match with the other bed and it was in horrible conditions, also didn’t have a drawer, a tall mirror or face towels. I have pictures of the bed but I can’t upload it here. I ask to speak to the person in charge and they never reach out to me. I do not recommend this resort

Very good resort

The service was not as I expected. Thephone in the room didnt work. I had to go downstairs report the bad service that cleaning room lady did. 1 she didnt change the bathroom garbage and 2 she didnt put me clean towel. She took the ones I left on the floor for her and hanged up again.. A nd this happened 2 nigts.

EVERYTHING WAS EXCELLENT THE ONLY BAD THING WAS NO INTERNET AT ALL

Love it every time

Initial Impressions: The dining staff were friendly, but the reception lacked warmth and customer service. I was disappointed that they don’t offer a welcome drink (even water or juice would be fine) and require you to borrow an iron for just 40 minutes. This felt particularly frustrating given the price of $3k for 5 days. Additionally, we only received two towels for a room meant for three people, and there was no coffee maker unless you booked a junior suite. Overall, this did not feel like a 4-star experience. Incident & Discrimination: The real issue arose with an incident involving my 3-year-old son. While he was resting at the beach, I went to get him food from the food court. I was rudely told by a staff member that feeding him outside the food court was not allowed. Despite my efforts to comply, I was reprimanded multiple times by different staff members, which felt like harassment. After this experience, I discovered that Expedia had reduced their rates to $130 per night from the $274 I paid. When I raised this with the General Manager, Mr. Lora, on the 28th, I was still waiting for a price adjustment. Although they offered a VIP upgrade as compensation, it was frustrating to find that guests in that section were allowed to eat at the beach—contradicting their previous reasons for denying me. Additionally, we lost hot water in all our rooms, and the cleaning crew left a bottle of bleach in a room with a 3-year-old, which could have been dangerous.

No club to dance services sucks ..at least the restaurant was good .i left my bag to one.of.the staffs waith for my room.some one stole a gucci sandals from my bag

The VH Gran Ventana Beach Resort is a nice place to stay in Puerto Plata. It has a lovely pool area and a nice beach. The rooms are comfortable and basic, although they need a little bit of renovation (e.g., the bathrooms) as they seem somewhat dated. A plus that this hotel has is that it has safe parking (necessary if one has a car) and a shuttle service to the airport if one does not. We had a car and discovered that not too many hotels offered secure parking (necessary in DR). The food choices offered at breakfast, lunch and diner were fine, including lots of fruits, desserts, pastas, beef and fish dishes. However, don't expect gourmet selections - in any All-Inclusive. One negative comment is that given the number of people staying at this hotel, it sometimes takes some time to check in as well as to check out. I recommend that if you plan to stay at this hotel, avoid the weekends, and stay there during the week, when it is much calmer and obviously less crowded. ADDITIONALLY, AVOID RENTING A CAR IN THE DR. This has nothing to do with the hotel, but something that you need to know, as driving rules are not followed nor enforced in the DR. I have traveled all over the world (and yes, drivers in India, Egypt (Cairo) and Türkiye (Istanbul) are worse); nevertheless, the DR drivers are the worst in the Caribbean, as well as in Central and South America (and I have been to almost every country in these areas). Taxis are inexpensive in the DR.

I like how nice were the people but I did not like the facility they should do some repairs and make the place more beautiful.i suggest improve the show and give more entertainment choices to the clients

A good mid-range resort close to Puerta Plata Airport, but I wouldn’t go again because of the many vendors trolling the beach. Too many! Cut down the vendors if you want more people to come.

This Hotel is good, but I think it could improve to get 4 star.

I am not sure how this place has reviews mentioning cleanliness, which is utterly lacking. The pool was filthy, the room, while “clean”- the tub was chipped and the sheets on one of the beds were oxidized. There were no towels in the room. I mentioned this to the cleaning staff and was told the towels were coming, almost 3 hours later when we decided to move to another hotel, still no towels in sight. The WiFi in the rooms is nonexistent, we checked in and checked out about 2.5 hours later. Only then was I told that there is indeed WiFi for purchase in the rooms, this wasn’t mentioned prior. It’s an all inclusive, the WiFi being extra should be mentioned upon booking. The hotel is extremely outdated. The restaurants were closed shortly after we arrived and we were told to go to the beach snack bar. All I have to say is the food there looked old and sad, the staff was very nice I must say but they have to work with what they have. The room was very small, but that’s not on the hotel, I booked what was available. The lobby isn’t air conditioned, there’s no welcome drinks or those hand towels you get at most hotels to clean your hands. There’s no welcoming period- like even directing you to check-in. There seemed to be an inordinate amount of people present at the hotel on the particular Sunday of our arrival. I also dislike the whole system of getting cards for towels, just seems like an unnecessary hassle, but this isn’t exclusive to this hotel.

Overall great place to stay. Would suggest to get the premium or royal packages since it gives the the special dining which gives you the ability to eat at a special restaurant and if you don’t like what they gave you, you can always go to the buffet, food overall was good in my opinion. Lots to choose from. Entertainment every night, there’s always something to do and if you want excursions or day trips you can book them at the hotel. Good experience just wished they had an ATM at the hotel. The nearest ATM is at the nearest mall which is only a short walk away, but you have people harassing you to buy there items, no Bueno, or make sure to bring your own cash before traveling here. They do exchange at the hotel. But no ATM.

Staff was great! However, the dining experience was lacking. We tried to get a reservation at the a la cart restaurant but they were all booked and there were no other options but the buffet.

Small lovely place!! Beautiful beach pool and delicious food!!!

Good

This hotel is amongst the best in the Puerto Plata region. While the hotel needs some updating in the rooms, the staff and the food was absolutely fantastic. We especially appreciated Albania at the check in counter who looked to address all of our needs, given we were traveling with an infant. Adrian in the buffet always ensured we felt comfortable. Rooms were also very clean but need updating.

No costumer in the from deck

The resort was clean. Staff was helpful and dinner was really nice

Staff and facilities were first rate. Our room smelled strongly of mold and the buffet food was mediocre. Oddly, the VIP dining was actually worse, with the outdoor VIP grill being pretty bad.