The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need

The service is good but the property requires maintenance. Dont like me when wakes up and the water don’t works

The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.

Getting up to 5th floor was a trek eith no elevator service.

The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.

I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.

I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.

We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all

Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.

Property needs upgrades, not as nice as in the pictures. Looks ok, towels were not goid at all, they were very old and with stains

Cats roam freely. You can hear them meowing. we had to book another room as the hot water was shut off for NYE and NYday. Free Breakfast is questionable

NEVER THIS HOTEL!!!

We arrived and they told us there were no blankets in the whole hotel. It was late at night and they simply had NO BLANKETS. The place was SO LOUD that our bed was jumping from the noise of Señor Frogs across the street. They then refused to give us refund. NEVER BOOK THIS ROOM

The staff at the hotel desk was amazing even tho most didnt speak fluently english they used all technology available to understand and help accommodate our stay. The area is beautiful plenty of shopping and amazing art and shows within walking distance local bars clubs and nightlife are everyday until early morning which is amazing I will return

The staff and accommodations are wonderful. This was my second time staying and will definitely be back.

We liked that it was near all the shops and restaurants but didn't like the poor sanitation in this hotel. The noise of loud music is very annoying.

No phone in the room. Was given a room on 5th floor but there was no elevator. Even for a small thing, had to go down 64 steps to communicate-that also with great difficulty. Later on, realized they communicate thru WhatsApp. Toilet flush was not working properly despite them sending someone to repair. No tissue box in the room and they asked to use toilet paper instead. Ocean view room is a sham-You have to look at some dirty/weird rooftops before you can see ocean. Some staff were really nice. For breakfast, we had to go to their sister hotel which was a 2 minute walk but they had very limited option and anything other than the item that day had to be paid-And language? Biggest problem. Had to use google translator with most of the staff. Won't stay again here.

It was very noisy till 4 A.M. staff speaks no English at all!! The stairs were hard to get up and down with luggage! Good hot water for the shower, toilet worked good, which is not normal for Mexico!

Customer Service very rude when tried to exolain, at the picture the room had a sea view. Nobody helped to switch to such view. Neither recepcionist or expedia over the phone, very very rude service. Not at used to be! Better not book again

Elevator is not working condition (long time), area around is dirty (lots of garbage)

STAY AWAY AT ALL COSTS!! Even if they offered you to stay there for free! First of all, the sheets were dirty, the towels were ripped, the place is across from Señor Frog which means EXTREMELY LOUD music and DJ yelling from noon to 3 AM EVERYDAY! so kiss your sleeping and resting goodbye. "breakfast included" more like a snack!! this won't even feed a 2 year old. It was an egg with two toasts for one day and that was the most they gave. There are no fruits, nothing for vegetarians or vegans. They cannot even compensate for that.. and you had to go to another building for that luxurious "breakfast". They will charge you more for extra towel, sheet, or even if you "stained" the towel .. the irony! I have never done this, but I have literally left mid way during my stay and paid extra to stay somewhere else. They were not able to refund me the 4 remaining nights I did not stay there for. The only good part is it is steps away from the beach. so are many nearby hotels. Avoid this place or let it ruin your trip!

The only nice thing about this hotel is that it is in walking distance from the beach. Other than that, not much more.

There is no restaurant, no room service, breakfast is two blocks away, elevator is used to hold trash, oh and the "POOL" is a 2 ft baby pool, with no waiter and random broken lawn chairs.. Although free music from Senor Frogs that vibrated the building until 3 AM each morning !!! I would love to know how much they are paying people for their reviews. I could have used the money after staff cleaned out our friends safe after one attempt when they did not think anyone was in the room. absolutely horrible. !!!!!

As my friend and I entered the Illusion Boutique Hotel to check in, I asked reception to add another single room to our stay, as I wanted to not compromise my already compromised health by sharing a room with my sick friend. I was proceeded to be told by reception (via a translating app) that we had NO room AT ALL, let alone able to have two separate rooms! I thought this was a joke, literally. I was told that our room had no water and no electricity, and the rest of the hotel, as well as all the hotels in the area were full. We were told that WE were responsible for finding new accommodations! I could not believe what I was hearing! I just did not know what to do! My friend and I were quite scared of the situation, and feared for our safety, as we would be easy targets...two tired, confused female tourists in the dark in Mexico. We had NO place to stay, it was now night time, and we did not know where to go. As we were trying to figure out what to do, a lovely couple walked in and asked if we were OK. They let us know that their room was robbed earlier in the day while they were at the pool. Thankfully they provided my friend and I emotional support during what was a very stressful time. I do not recommend this hotel!

The place is completely run down ! We were with friends which was the only distraction, thankfully! The Highlight was when we were robbed by an employee that broke into our safe and spared us our passports . Not one employee cared in the least !!

I found this hotel to be very convenient to the beach as well as 5th Ave and all that it has to offer. The hotel and rooms were clean, the staff were very friendly and helpful and great service. The air conditioning was cold and the water was hot. Highly recommend and will book again.

The staff is very friendly since enter the lobby and all around the property it's clean they clean your room every day the only thing is that they change the linens every three days