Well located property, clean, friendly staff. Only "problem" is there aren't enough lifts for the number of guests.

The hotel room and communal areas were filthy dirty. The room was musty; the bedding smelt unwashed, we found hairs all around the bathroom and the furniture was chipped/dented wherever you looked. In the minibar we found a half drunk bottle of water. We choose to checkout after one night and move to another property. The manager could only offer us a deep clean of our existing room or to move to a room with a worse view. We lost one nights stay even though we arrived at 1am and checked out by 9:30. We did appreciate the hotel agreeing to refund the rest of the nights that we did not stay at the property.

Our stay at this so-called 4-star hotel was a complete disappointment. The first room we were given was in terrible condition—there was a hole in the ceiling of the bathroom, which is absolutely unacceptable. To make matters worse, the bed had dirty sheets with hair on them, which was disgusting. For a hotel that claims to be four stars, this level of neglect and lack of basic cleanliness is shocking. After we complained, we were given another room in the hotel building, which was slightly better, but still below acceptable standards. The issues didn’t end there. We forgot our son’s swimming vest by the hotel pool, and when we asked the staff for help in finding it, they were indifferent and showed no concern for our situation, which was incredibly frustrating. To top it all off, the atmosphere in the dining area was uncomfortable. We constantly felt like we were being watched while eating, which made our meals far from enjoyable. Overall, I would strongly advise against staying at this hotel due to its poor cleanliness, unhelpful staff, and the unpleasant dining experience.

I liked the location. The service was absolute okay. I didn't like the all-inclusive, because it is no all-inclusive. You don't have the possibility to get drinkable water at all time, and at the cantina looks like a station hall, what means it is very loud and very clean, there are no flowers or anything decorations, and the chairs and tables look like gardening furniture s.

We had a great stay our only comments would be that it would have been more helpful to have more information on the facilities for disabled toilets and where the best areas were for the children.

We had an excellent stay last week. The staff were lovely, the location is perfect. Everyone really enjoyed. The views are spectacular and I found the hotel quiet. We paid for all inclusive and that is what we received. No limits on alcoholic drinks. We went kayaking for free with the hotel and they were very accommodating. The sea was lovely and great you could access from the beach or the steps. You can take a short walk on the boardwalk to the beach in Palmanova where there was lovely bars and great promenade. I wouldn't listen to the negative reviews. The only downside for us, was the kids club was not accessible for our stay. This was due to it being closed at our part of the hotel.

I stayed at the Leonardo Royal for a week with my big teens and we thoroughly enjoyed it. We spent time by the pool which was never too busy. We had space to do our on thing. There were decent restaurants close by if we wanted to eat out. We went for all inclusive and found there was a variety of good food for breakfast, lunch and dinner PLUS the pool bar food options too! Staff were friendly, helpful and approachable. The beach was super close too with crystal clear sea, good for snorkelling and plenty of water sports on offer. I’d definitely recommend this hotel for a family holiday.

All inclusive fantastico

Big hotel. Rooms very shabby We had a deluxe sea view room x3 and all were very shabby Hotel food was nice. But very canteen feel. Chaos in there. The location was absolutely perfect stunning are. Pool was good but agaij needs renovating

No parking in facility. We arrived minutes before dinner and we were denied entrance. I don’t recommend anyone staying there.

The Hotel and catering staff were good. We did not have any complaints during our stay. The selection of food in the hotel at meal times was very good also. (keep up the good work Santiago along with the rest of the catering team). The star quality must be given to to the entertainers that do there best to keep the entertainment moving throughout the day and some evenings, as well as keeping the children excited. They also provided kids activities each day with set times for each, that was always on time. In the evenings there was entertainment put on for kids and for adults. Different shows by entertainers or singers that are brought into the hotel also. The area is very good, with lots of things to do around. The beaches are extremely clean with clear waters and golden sand. Very popular beaches next to the hotel that are not noisy and only 2-3min walk. If I had to pick some down sides, some areas were lacking four star quality that could be rectified with a refreshment of paint and maintenance. Second there was no system for getting a pool side seat, with people coming at the opening time of 10am and finding that all seats had been taken with peoples towels left of them (same a most hotels). However, the pool location by the sea is fantastic and has the sun all day long with a good view. Thanks Room 106

I really liked the hotel. Beautiful view of the sea and the boats. There is a terrace in the family room with a table and sun beds. Delicious and varied buffet food. Convenient location two minutes from the beach, near various marine activities. One of the few hotels that you want to return to!

Amazing oceanview from the room and balcony: the bay, the boats, the city. The room was very nice, but not the bathroom which was not maintaine. Housekeeping forgot changing the bedlinnen and filing up the coffee and milk. It would be perfect with at little smile from the employees now and then, but think they are very busy.

Perfect

Had a lovely stay at Leonardo Royal Hotel Mallorca. The staff were super helpful and the food was great with lots of variety for breakfast and dinner. The rooms were really spacious and super clean. I also loved how close you were to the beach and lovely bars nearby. My only issue was the other guests reserving sun beds with towels. We ended up going to the beach because we couldn't get a sun lounger by the pool because everyone had reserved them and gone to breakfast or town for the morning. This wasn't policed by the hotel even though it was a policy

The Stay was great, very friendly staff, the best part was the verity of food and the professional and approachable chefs. the only issue was the unavailability of guests parking slots, as the hotel only has 6-8 slots, was a real struggle to find free parking slots. everything else was excellent.

Great hotel

Very nice view overlooking the pool and the sea ... Nice and clean rooms, delisious food with a big variety. Staff is friendly especially Mr. Carlos who works on the front desk as he helped us a lot, he was very kind and always ready to help.

Awful. This hotel is terrible. Tired, dirty and not like the photos at all. We travelled with a 2 year old and the air con in the room didn’t work and the room was 29 degrees at night. Moved rooms and it was the same. Other guests also complaining. Restaurant staff were lovely. Front desk staff weren’t. They were rude and dismissive. We left early and found different accommodation as it was so horrendous. Also got items stolen here. Communication is terrible. Have emailed the hotel 3 times with no response. Hotels.com also emailed with no response Don’t waste your money here-there are lots more options that are better.

Excellent location

Good hotel. Attentive staff. Good rooms. For the most part clean.

Lovely hotel in very good location, good variety food at canteen/restaurants, very friendly staff all good apart from cleaning, bathroom was hardly clean when cleaner has been, only done our beds and empty bins.

The food was the only bad thing

Our holiday was great. The sea view room was fantastic. A very swimmable beach is right at the doorstep. The meals were super tasty and the staff was extremely friendly. The staff took complaints about unruly guests serious and addressed it quickly and without much fuss or noise. I would always recommend the hotel to people who rather have a nice holiday in Palmanova than party time in Magaluf.

All great except all the staff use the lifts throughout the day, meaning it sometimes took 20 mins to go from first floor to ground floor with a pram as the lift was always full.

Good staff, nice food , excellent pool beside palma nova beach front

The staff was very generous and the room was quite nice. However, not much soundproofing between walls so it was noisy. Parking was also very inconvenient as it was a small, non-reserved lot and it only accommodated for 7/8 cars while being such a large hotel.

perfect stay

Lovely hotel! Amazing views ! You will not be disappointed

Nice Hotel €hdbesterbarkeeperfrancesco

The location is very good, there are many restaurants downstairs to choose from, and the breakfast is cheap and varied

Jean Pierre was very helpful and Santiago was really friendly! Love how the beach was right in front of the hotel.