Excellent hotel. Very friendly and helpful staff. We had a premium twin room. Beds and pillows are extremely comfortable. The room has all amenities - safe, fridge, tea and coffee. The room was a reasonable size but like most hotels with rooms around 18 square metres the space between the end of the beds and the desk is cramped. The room could be set up differently to prevent this by putting the desk on the wall next to the window. Bathroom on the smaller size but very serviceable. Location is good. Between the main square and the train station. Breakfast was exceptional and the breakfast staff were fabulous. Great variety of food and excellent coffee. I would definitely stay here again.

Amazing hotel with super nice staff! The size of the room was great, the bed felt good and it was easy to regulate the temperature. Also the room was very clean! The location was great. Love that the room had a refrigerator. Nowadays it seems like a lot of hotels doesn't have them, so that's a major plus!

Perfect location for train, Old Town. Amazing breakfast.

Very nice and welcome staff.Lovely service and fantastic breakfast 😊

Very good hotel. Very good breakfast, but very noisy in the breakfast room.

Quite small but nice and comfortable rooms. Very friendly staff. Good variety of food for breakfast.

good

Excellent place to stay

I liked the hotel and think Ola at the reception desk is wonderful.

very good stay with excellent location, only minus was that there was a train line behind the room with trains sounds audible at night.

the hotel is between the old city and the main railway station. good price and very comfortable room

Very comfortable hotel although our room was quite small. Good breakfast. Close to Kraków’s glorious Old Town and beautiful town square. Easy access to Central Station. Only down side was our room backed onto train line - trains were going all night and one night there was quite a bit of work going on on the lines. Despite that we had a lovely stay. Very good value.

Clean room. Good facilities. Shower gel, tea/coffee, sewing kit and water provided. Comfortable bed. Air conditioning. Walls very thin, could hear our neighbours conversation. Plenty of plug sockets. Breakfast was great, plenty of choice. Overall hotel very nice, clean and modern. Great location, 5 mins walk to shopping centre or town centre.

Great location easy to walk to the old town and Jewish quarter, plus near day trip pick up point. Modern hotel, rooms were nice and area is quiet. Staff friendly.

Great hotel. Nice people!

Only a short distance from main area. Plenty of restaurants. None in hotel except for breakfast. Staff organised all transport to airport and tours and i just paid when i arrived

Recently renovated hotel within a couple of minutes walking distance from the old town. Immaculately clean and with a great breakfast and very friendly staff. Simply an excellent hotel and I would love to stay here again.

Really nice place, great location and wonderful staff!

Very good value.

The location of the Ascot Premium is perfect for a visit to Krakow - not too close and not too far from the main square (10-minute walk, max). It is modern, bright, and clean with a lovely dining room. The breakfasts were very good, with lots of choices, and everything was refreshed quickly. The staff were friendly and helpful and available at all times. We were told that this was a popular hotel, and I can see why - it is perfect for a city break and I would definitely stay there if visiting Krakow again.

Very comfortable and quiet!! Excellent location. Wifi was good. My only comment is that the tea kettle didn’t have tea bags or coffee grains.

Handy quiet location. Friendly staff. Comfortable spacious room

We like that the price is very reasonable. It's so close to everything. The breakfast is very good. Many choices and place is clean.

The hotel was very clean and a short walk from the main square and shops. Happy hour at the bar was very reasonable. However the tv in our room didn’t work. The radiator in the bathroom didn’t work. We got soaked in a thunder storm and were unable to get warm or dry our things.

Good location. Clean Hotel. Good breakfast. Good and helpful Hotel staf.

Small room but great breaky. Close to old town and train station.

Comfortable for overnight stay. Not too far from attractions.

Very well located. Helpful and friendly staff. Very good breakfast. Room awkward to move around with poorly designed bathroom access (huge door). Enjoyed our stay.

Lovely hotel between train / bus station and old city. Staff were wonderful and helpfull. Breakfast was very good. Good Wi-Fi. Recommended.

Adequate for weekend break.Good location for city centre.Would recommend.

Excellent continental breakfast/hard working and helpfull staff. Lovely warm cosy bedroom.

So lets start with the day I reached at the hotel. The hotel double charged me for the room, whereas I had already prepaid for the room before the travel date. The room does not meet up to the charges. Problems with the room: 1. The room was right next to railway tracks. Day and night the trains were running, which made it impossible to sleep at night. 2. The sink was clogged. The hotel staff had no clue how to repair it. After repetitive requests, finally they managed to make the repairs. 3. The bathroom, especially the bathing bathing area, was so small, that it was extremely difficult to bathe. If you want to turn on your side, rest assured you will fall out of the cabinet itself. 4. The food was quite miserable. For the price they are charging, one can at least expect some variety in the food served daily, especially for the vegetarian guests. Highly not recommended for people who want value for money.