X

We really liked the staff and how nice they treated my wife and I.

I was disappointed with the staff, after our long flight I ask if we can check in 10 minutes before 3pm. Front desk staff stayed no, she claimed our room was not ready. Later that day we find out by housekeeping staff, our room had been vacant for the last few days. We ended up checking in at 3:10pm because many other people were trying to check in all at the same time. Also the gym equipment was broken, I was very disappointed.

Very clean with great service

My room is really stinky same to duty socks

I enjoyed my stay !

Keys did not work, had to ask the front desk to open the door every time we went out.

It's really quiet, we were very comfortable.

We stayed here for appointments at the consulate. It’s very close to the consulate and the hotel is close to many food options. Specific staff need training in customer service, but as a whole, the staff was pleasant. Relatively close with to the airport. Breakfast was good, not great. The room was a perfect size for a family of 4. I do recommend this hotel and would stay again if visiting Juárez.

Good stay

They have mini fridges and the ice machines are always empty because of this. The a/c does not cool the room nor work properly. The gym excersize machine is broken, the phone in my room didn’t work either.

The service was not the best, the receptionists was not friendly. The ice maker didn't had ice most days.

Good quality rooms, very spacious.

The service is very effective, the cleanliness is excellent, the reception is very friendly.

I didn't like the way the staff managed it ,untill they changed shifts

Breakfast was included, also they have a washer and dryer in case you need it. Also, all counselor facilities are near.

American consult is super close medical is super close good as well

Great place

Vey outdated and bad condition furniture and carpet.

My room was infested with bedbugs and got my whole body full of bites.

Perfect location for my trip purposes

O would like more option for food

Very Good

The room was dirty. The bed sheets had stains and so did the towels. Not very clean at all.

It’s good just need good food and more meals

NO AIR CONDITIONING AT MY ROOM!!! I NEVER ASK FOR A HANDICAPPED ROOM AND BATHROOM AND THAT'S EXACLY WHAT I RECEIVED AND UNFORTUNATELY BYBTBE TIME I ARRIVED TO TJE PROPERTY THERE WAS NO OTHER ROOM AVAILABLE

Just need more food

I didn’t like this hotel at all, it’s very Dirty

I stayed here for a full week to do a visa interview with 2 kids. Besides the close proximity to the US consulate this place is terrible. Everything looks run down and in poor condition. Where do I begin? The rooms were dirty with boogers on the wall, food trash underneath the bed, and the bed sheets were stained. The bathroom sink did not drain the water well and the toilet didn't flush properly. We had to use the trash bin and fill it with water to pour down the toilet to complete get rid of stool. Even 3 flushes would not clear the toilet. The fire alarm went off 3 times while I was in the room. Twice it happened early morning. The breakfast was so sad. The fruit was mostly dry and old. The breakfast was almost the same everyday. Scrambles, oatmeal, beans, and some kind of meat dish. One day there was actually tortilla which was sadly the highlight of the meal. Drinks were milk, water, koolaid, and weak coffee. Half the trip they ran out of paper cups so you had to use plastic cups for hot coffee. The only good thing was that the staff was all friendly except the woman who worked in the kitchen who wore hospital scrubs all the time. One of the days we ate breakfast around 8am and my partner asked if there would be more eggs and she replied rudely all we have is what we have. This place outside of the consulate sucks and would not recommend. Also one of the times the fire alarm went off the elevators did not work. Also the one dryer they had was completely broken.

Great place for the price. Close to everything you need.

Dirty room smells bed, dusty, broken dryer exercise machine broken, same food everyday and the cheapest. Expensive , I’ll never go back there.

Ok