The highlight is there back pool, and it was closed. The service in the restaurant needs help. Took forever to order drinks, waiter forgot about us many times. He could have sold us at least 5 more margaritas but we got tired of waiting and went to the room to drink. Check-in was also Terrible. We traveled all night and arrive there at 10am. We watched 50 guests arrive hours after us and get their rooms right away. They didn’t let us into our room until 3:30.

For close to $300 / night this property is not worth the stay… first night we were in a villa The air conditioner did not work. I have included a picture of our door. It had about 1/4 to half an inch gap within the front door. Room was large & bathroom was nice. we had to go let them know that we slept basically with no AC they did end up moving us to a different room, which was a lot smaller, but AC worked .Pools were really nice. Food was good. They have a on-site cocktail lounge/bar. The espresso martini was delicious. Everything else was pretty bad. would not recommend to family or friends for the price.

Beautiful hacienda, but overpriced due to the expensive Mexican peso.

The property is beautiful is an hacienda style. My room was huge but for 250 dollars a night in Mexico the couch was old and dirty. The restroom has ants and there was a strong smell of smoke and I have respiratory problems. It was definitely overpriced.

The property is lovely; the staff very attentive; we just rested here for 4 days - never left the property.

amazing place extremely beautiful and service was top

The architecture, calm place, safe, great food..

Stairs without elevator option. In the poaitive side, it is beautiful

The good: We really enjoyed the grounds, especially the central fountain, and the service. Lawn looked immaculate from our room window and was very relaxing to look at. Oscar, our waiter, was fantastic. He made sure that we were always well served and even made food and wine suggestions that improved our visit. He invited us to stay during the weekend to enjoy the Sunday brunch and we would love to stay there again soon. The bad: Unfortunately, our room looked spartan as it was lacking furniture: no desk, no chairs, just an ugly bench, a side table with a lamp, the bed and the TV stand. The ugly: We had no VIP Access treatment, front desk even tried to charge us extra for the upgrade. I said no.

Love coming to this place everytime im in town. I highly recommended.

Personal poco preparado

It use to be an “hacienda”, so it’s a beautiful property with lots of gardens and quietness

Property is better than pictured. Staff did not speak english so unless u speak spanish you are out of luck. The food was very ordinary. Did not have a singled meal at the restaurant that I say was tasty. Its in the middle of nowhere but the grounds of the hotel was amazing.

It was very beautiful and well kept

Overall this is a great property. The best are the lush and beautiful maintained gardens. Small but nice swimming pools. Decent size and very comfortable rooms. Good restaurants. Friendly service. Two issues that bothered me: * the room we were assigned was nice in size and style, with a great garden view, but just next to a small but -during the early morning hours- very noisy street. Since this is an old hacienda with not much of an isolation, every street noise was heard as if sleeping on the street; * secondly with my expedia status I was supposed to get a room upgrade if available. Although the hotel was not full at all I requested an upgrade twice but was denied with the false argument, that an upgrade was not available (definitely not true). Still, I can highly recommend this hotel for a relaxing and comfortable stay in the city of endless spring time (just make sure you get a room away from the street).

I really enjoyed this hotel, everything is really nice. The only thing that I would like suggest is to improve their restaurant food. To be honest the food wasn’t that good. Other than that I loved this place

Nice place, mainly dedicated to weddings and corporate events. Good option if you have an event in the area

Limpieza y mucha humanidad hermoso lugar para descansar

The location and the buildings are amazing. The room was nice but the couch was ver dirty and the floor was pealing in some places including the bathroom. Food was OK but nothing great. Staff was super friendly.

It was nice to be able to come and rest comfortably. Anyone who has ever ridden the joy of a swing in the middle knows. The hotel room needs to be remodeled.

Every was great, I really would like to come back to this hotel. The only complian I haves, is that I did not get any VIP gold memeber benefit,althogh the hotel was almost empty.

Wifi does not work, AC very loud, short staff, had to take my luggage to my room, terrible food, low lighting in the room, beautiful Hacienda.

The old Hacienda turned into a hotel is amazing! The service is excellent. The hotel itself is an experience!

beautiful place....but the service at the restaurant was very very slow...

Excellent

Very nice rooms. Grounds were well kept.

Fantástico hotel and crear Service. Food is also terrific

Beautiful Hacienda, super clean, nice trained staff. Will definitely go back to this hotel in Cuernavaca

The property is beautiful but the customer service at the lobby is terrible...

The property is beautiful the staff was great... Except the guest lobby the we're horrible every time was very disappointed... Hopefully fiesta americana do something about it...

Ok

Excelent hotel