I guess it's what you'd expect from a big 3 star. It was a safe place to stay but there are lots of higher quality hotels and restaurants right around the corner with better ambiance and more fun and interesting environments. The beds weren't very comfortable, the room smelled very strongly of toxic cleaning products and the food was low grade. Try Maya Canada or any other place on the street that Maya Canada is on.

We really enjoyed our stay! The bed was super comfortable, the room was clean and stylish, and the windows were sound-proof. Our room faced the street and with them closed you couldn't hear anything at all. We also ordered room service 3 times, everything we got was delicious and delivered quickly, I do wish it could be billed to the room though instead of having to pay for each meal each time. My husband got the Holistic Massage in-room, the woman was very nice and he said it felt amazing. Overall, it's a beautiful hotel, the location is amazing, yes the wifi does not work in the room and the "hot tub" is not hot but it's a lovely stay and the price was good. Everyone was very friendly.

The area is located in a hustle & bustle neighborhood, but once inside the property you feel pleasantly secure.

Everything was great except for the fact that the walls are so thin I kept getting woken up throughout the night. We stayed there 3 nights and each night I would hear banging of doors from our entire floor and be woken up at around 3 or 4 am. If you are a heavy sleeper than this won't matter to you.

EL COSTO DEL CUARTO ES MAS ALTO DE QUE OFRECE EL HOTEL

it was so lovel. they gave us early check in! i would recommend

Perfect location and Amazon staff recommended. Clean and safe

i really enjoyed the pool. the deepest it went was about 4 1/2 feet which is great for kids.

Nice hotel nice pool rooms are clean and confortable they have a good restaurant too

The hotel doesnt have a swimming pool available because they are buildind a new one. The whole purpose of that day for me was to relax and write in the outside, I could not do it because there was also not wifii that works. They said it was like that in Palenque but they end up sending me to another other to use their swimming pool and their wiffi worked perfectlly. They are all excuses and the service and attitud of people working there is terrible.

Great hotel, good value.Other reviews had been critical and I was wary of booking the hotel. However the staff were very helpful and we didnt strike any problems at all in that regard.Sadly the wifi is a big let down , its not that great to be honest. And the room keys would lose thier code almost daily, got to the point the reception staff would recode each key as we came in each evening.Airconds worked great and when the new outdoor areas finished it will be great place Both our roo s were clean and well equiped, a fridge would have been nice, two bottles of water supplied each day.Close to a supermarket and other shops.Its a bit hard to find as signage s to easy to spotParking was never a problem Verall very happy

Great hotel, good value. Other reviews had been critical and I was wary of booking the hotel. However the staff were very helpful and we didn't strike any problems at all in that regard. Sadly the wifi is a big let down , it's not that great to be honest. And the room keys would lose thier code almost daily, got to the point the reception staff would recode each key as we came in each evening. Airconds worked great and when the new outdoor areas finished it will be great place Both our roo s were clean and well equiped, a fridge would have been nice, two bottles of water supplied each day. Close to a supermarket and other shops. It's a bit hard to find as signage s to easy to spot Parking was never a problem Verall very happy

The surly receptionist (Barbara) gave us a very unfortunate first impression. However the delightful concierge stepped in when she saw there was a problem and helped out. We had selected this hotel because it had a nice looking pool and we thought it would be great to enjoy the pool after a hot, muggy trip to the ruins. The pool was closed because of renovation, and the whole hotel was in the process of renovation. We got a free breakfast to compensate, but a free breakfast is no compensation for the lack of a pool and workmen hammering away all day. Parents of young children must beware because there is no bannister on the outside of the first two flights of stairs and a toddler could easily fall off the stairs resulting in serious injury or worse. When we got to our room there was no hanging rail, drawers or shelves. We went back to the surly Barbara who shrugged her shoulders and again the lovely concierge intervened and we were given the room next door which had been fully renovated and had a fitted unit with rail and shelves. The room itself was spacious and comfortable, though the bed was a little hard, the shower lacked pressure and hot water took ages. No plug in the basin. Room was very clean and though the dinner was very mediocre, breakfasts were good, especially the second day when there were fewer people and they cooked the eggs to order. The wifi is dreadful, you can just about manage to send an email but anything else is either unsuccessful or takes an age.

The Air conditioner is bad, i dont recomend the pool, only is a hotel for one Night uf you aré travel in the area

This hotel was very clean and comfortable. There was a great pool right outside the pool equipped with tables, hammocks, and poolside chairs. The hotel also offered large pool towels. The hotel provided very quick taxis to any place as well as tours for many different activities. The wifi was slow, but all else was wonderful.

Excellent location for sleeping while visiting tourist attractions. Close to a major supermarket for convenient shopping. Close to downtown and to canada strip.

Staff was friendly and helpful. The room was clean and confortable. Walking distance from ADO bus station and colectivos to Palenque ruins.

Great stay in the hotel. It would help to have a small refrigerator in the room. The staff were very helpful.

the price not fit the 3 star,the service boy so bad,not recommended! even though you have the ticket for the breakfast,he still insist you need to pay 35 pesos for each one,and before you have breakfast he will not say anything,but after your breakfast and before you leave the restaurant he ask you to pay!

the price not fit the 3 star,the service boy so bad,not recommended!even though you have the ticket for the breakfast,he still insist you need to pay 35 pesos for each one,and before you have breakfast he will not say anything,but after your breakfast and before you leave the restaurant he ask you to pay!

It was a complete surprise and total disappointment. First off, none of the reception staff speaks English, it was the bellboy with some English that helped us get through the registration. Then they demanded total upfront prepayment of the whole three night stay. Second , there was only one small chair in the room. the second person had to sit on the bed. In general the staff, from top to bottom, did not seem to be friendly.

The hotel was very conveniently located on the main road heading into Palenque. It is also right across the street from a popular grocery store, with good hours and good options. The room was clean, and the breakfast had enough options for everyone in the family. The pool was nice to have as it gets warm here, although it was small and should have been cleaned a bit better. Not a luxury hotel by any means, but good value for the price.

One of the cheapest in 4 stars'. Easy to find: on the main road coming from Canpeche

Clean room and plenty of rooms because the fall is slow.Staff was good,hotel was close to the town and ruins,really a good deal

I usually stay in more rustic environs. This was my first experience with this web site and was happy with my choice of hotels. However, I will more than likely travel to a less populated area for my next stay unless travelling with a group who wants an urban experience.