Grand Velas Riviera Maya - All Inclusive
Resort todo incluido en Playa del Carmen
1 cama tamaño extragrande
Razones para reservar
A los huéspedes les encantaLos huéspedes dan a esta propiedad la puntuación máxima
Incluye lo esencialJardín, Piscina, Aire acondicionado y más
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Acerca de este hotel
Grand Velas Riviera Maya - All Inclusive
Alojamiento de primera clase en la playa, con 3 piscinas al aire libre
Disfruta del sol en la playa o relájate en el spa de Grand Velas Riviera Maya - All Inclusive. Después podrás saciar el apetito en uno de los 8 restaurantes de este alojamiento.
Grand Velas Riviera Maya - All Inclusive ofrece 539 alojamientos con bañera de hidromasaje privada cubierta y artículos del minibar gratis. Las habitaciones disponen de balcón o patio. El mobiliario de las habitaciones se compone de sofá cama individual. Las camas tienen colchones con una capa de acolchado adicional y están vestidas con edredón de plumas y ropa de cama de alta calidad. Cabe destacar que este alojamiento permite a sus clientes elegir el tipo de almohada. Se ofrece una Smart TV de 65 pulgadas con canales por cable de suscripción. Los baños están equipados con bañera y ducha independientes con bañera de hidromasaje y cabezal de ducha tipo lluvia. También disponen de albornoces, zapatillas y artículos de higiene personal de diseño.
En el alojamiento hay 3 piscinas al aire libre, 2 piscinas cubiertas y 4 bañeras de hidromasaje. Además de una piscina infantil, los servicios de ocio y esparcimiento incluyen sauna, gimnasio y bicicletas gratuitas.
Disfruta del sol en la playa o relájate en el spa de Grand Velas Riviera Maya - All Inclusive. Después podrás saciar el apetito en uno de los 8 restaurantes de este alojamiento.
Grand Velas Riviera Maya - All Inclusive ofrece 539 alojamientos con bañera de hidromasaje privada cubierta y artículos del minibar gratis. Las habitaciones disponen de balcón o patio. El mobiliario de las habitaciones se compone de sofá cama individual. Las camas tienen colchones con una capa de acolchado adicional y están vestidas con edredón de plumas y ropa de cama de alta calidad. Cabe destacar que este alojamiento permite a sus clientes elegir el tipo de almohada. Se ofrece una Smart TV de 65 pulgadas con canales por cable de suscripción. Los baños están equipados con bañera y ducha independientes con bañera de hidromasaje y cabezal de ducha tipo lluvia. También disponen de albornoces, zapatillas y artículos de higiene personal de diseño.
Los huéspedes pueden navegar por la web gracias a nuestro acceso a Internet wifi gratis (velocidad: 100 Mbps o más (para 1 o 2 personas, o hasta 6 dispositivos)). Entre las comodidades especialmente pensadas para las personas en viaje de negocios se incluyen escritorio, cajas fuertes y teléfono. Las habitaciones también incluyen máquina de café espresso y botella de agua gratuita. Se ofrece servicio de descubierta nocturno y servicio de limpieza todos los días. Es posible solicitar juegos de cama hipoalergénicos.
En el alojamiento hay 3 piscinas al aire libre, 2 piscinas cubiertas y 4 bañeras de hidromasaje. Además de una piscina infantil, los servicios de ocio y esparcimiento incluyen sauna, gimnasio y bicicletas gratuitas.
Se pueden practicar las actividades de ocio y esparcimiento que se indican más abajo en las instalaciones o cerca del alojamiento (es posible que se aplique un recargo).
Servicios
Piscina
Aire acondicionado
Internet/WiFi
Aparcamiento
Lavandería
Balcón o patio
Jacuzzi o spa
Gimnasio o centro de fitness
Jardín
Adecuado para familias
Mapa de Playa del Carmen
Atracciones cercanas
Habitaciones Disponibles
Nature View Suite - Zen Experience
1 Cama king size • 110 m²
Capacidad para alojar 4
Serás dirigido a Expedia.com para consultar disponibilidad y precios.
Nature View Suite with Pool - Zen Experience
1 Cama king size • 109 m²
Capacidad para alojar 4
Serás dirigido a Expedia.com para consultar disponibilidad y precios.
Ambassador Suite Ocean View
1 Cama king size • 119 m²
Capacidad para alojar 4
Serás dirigido a Expedia.com para consultar disponibilidad y precios.
Grand Class Pool Suite Ocean Front
1 Cama king size • 128 m²
Capacidad para alojar 4
Serás dirigido a Expedia.com para consultar disponibilidad y precios.
Ambassador Pool Suite Ocean View
1 Cama king size • 118 m²
Capacidad para alojar 4
Serás dirigido a Expedia.com para consultar disponibilidad y precios.
€€€€
Reseñas
2.5
We stayed here last week and had an amazing time celebrating my daughter’s 17th bday and our 20th anniversary. I travel a lot and never had that kind of attention… Starting from the time of booking to our return back home. Level of service is 2nd to none. It will hurt your wallet but totally worth it! Thank you to our concierge Cesar who ensured we wanted for nothing.
4.0
Nice and large resort with different views and themes for each section of the resort. The “jungle” building is actually nice too even it’s not beach front. It’s quite and very zen.
5.0
This is a unique place. You really have to be a picky traveler to not like Grand Velas or to find something not up to standards. And if there is something (because things happen), I assure you they will do everything in their power to get it fix ASAP. As a family, we love this resort and can't wait to go back.
2.0
It is an excellent hotel with a lot of potential but one huge shortcoming - food poisoning!
The service provided by the hotel staff is exceptional and so are the hotel facilities. Our concierge, Itzel, was fantastic. My girls enjoyed the Kids Club. The beach, with many rocks, takes points away since it makes it difficult to enjoy the beach - it makes it not swimmable. The breakfast at the Azul restaurant is very enjoyable, and I want to give special mention to Omar, who was great.
Dinner at the various restaurants were seemingly amazing, until you end up with food poisoning. Alcolhol included some top shelf selections. One day, we had lunch at the adults-only Bistro restaurant and ordered a green ceviche and an octopus dish. That night I spent the night in the toilet vomiting and with diarrhea. In the morning I felt horrible all day, with no energy or will to do much. My husband had a bit of a delayed start, but by the afternoon he was feeling uneasy, and later that night he spent his share of time at the toilet with diarrhea.
The hotel offered us a consult with the hotel doctor at a cost. While they ended up not charging us for the doctor’s visit after my husband reasoned with them, I’m still disappointed that they even try to charge us for it and at the reaction that staff at the hotel vacation club office had, who try to minimize and ridicule our situation as a “stomach upset”.
I also noticed there is another guest who also experienced food poisoning a month ago.
4.0
Cons: Transportation was not arranged for ahead of time. Should have been offered at the time of purchase. Ant infestation in our room. Staff did treat the room, but still unpleasant considering the price paid for the resort.
Pros: Food was clearly better than the average all-inclusive. Restaurants were above average. Alcolhol included some top shelf selections. Kids club was excellent; good activites for toddlers and teens. Attentive staff.
5.0
Great place
2.0
Honestly, I travel to many hotels around the world and the staff was horrible and annoying. Specially concierge
5.0
Excellent service from all personnel
5.0
Awesome hotel and experience. Great staff. Unique dining experiences-it was like a culinary vacation. We plan to return!
5.0
Welcoming, prompt and courteous when responding to the room change, and medical emergency. Ms Itzel, our butler lady, was beyond attentive, helpful and kind.
5.0
Great resort stay with family. Beach area is a bit tricky with lots of sharp rocks.
1.0
Terrible- food poisoning mid week ! I have never been more sick . Please improve food hygiene
5.0
My family and I recently stayed at Gran Velas Riviera Maya from June 1 to June 8, and we couldn't be happier with our experience. The service and hospitality were top-notch.
Our concierge, Miriam, went above and beyond, stocking our rooms with our favorite snacks and drinks, arranging special birthday treats, and handling all our reservations. Her attentiveness made us feel incredibly welcomed.
By the pool, Humberto and Jesus kept us comfortable, shaded, and well-stocked with drinks and food. Barbara’s unique service of cleaning sunglasses was a delightful touch.
Dining was a highlight, with Isaac, Andres, and Edgar at the Bistro making us feel at home and offering great recommendations. Maira at Chakra introduced us to the chef, while Dario at Piaf and Felix and Nadia at Azul provided exceptional service. Nadia’s friendly approach and care for our kids were heartwarming.
The resort’s grounds were stunning, with beautiful flowers and freely roaming animals adding to the charm.
In summary, Gran Velas Riviera Maya exceeded our expectations with its impeccable service, attentive staff, friendly atmosphere, and breathtaking grounds. We are already planning our next visit. Thank you for a memorable stay!
5.0
Good at the hotels were exceptional as wepp as the service. Food pool Side was horrible
5.0
This vacation was great. Our concierge Jessica Meza was great and really took extra care of us. She left a birthday surprise for my son as well as roses for my wife to enjoy. These small details are why we loved thw property and would love to stay with you next year. Thanks again for a great stay.
5.0
Great resort . Food and service was outstanding. Spa was great. Only downfall is the beach. Ocean very shallow and not really swimmable .
5.0
Fantastic property. Our concierge, Jorge, was fantastic and went above and beyond!
2.5
Everything was great! The food was outstanding! From the restaurant staff to the pool staff the service was incredible. Everyone was friendly and nice! Alfonso was a great butler! We will be going back again and recommending to others!
5.0
Stuff and property amazing!
5.0
Exceptional service, cleaness and food! Special thanks to Itzel, Francesca, Daniel & Donato.
5.0
Amazing hotel
2.0
No entertainment!, kids were bored, food was moderate, your plates were taken away right you put fork down!, no music in the evening, there was nothing to do for 9 and 10 years old, no even pool activities, no floaties, you have to buy one or just pleased them to give you some which were left by the other visitors! The food was ok, nothing special. The food im cooking at home taste much more better. Sushi was just ok, nothing special.
5.0
Excellent customer service!!! Peaceful, especially the Zen Pool and Zen Lobby. Kids club had activities every hour. Everyone is kind, always greeting, attentive and welcoming. All restaurants are excellent! We can’t wait to go back. 5 days went by like 5 hours. Very very highly recommend it to families with younger kids or teenagers.
5.0
Amazing staff , amazing services
5.0
We had an amazing time. The staff was extremely cordial and focused on catering to the customer. We will be back 😊
5.0
Gorgeous hotel with amazing staff and service.
4.0
Very good
5.0
Amazing. Fantastic for young families and older kiddos. Mario, Fernando, Marisela, Jorge were incredible with our family. Our favorite pool was at grand class, the bistro meal with the tomahawk steak, fresh lobster and sea bass absolutely divine. The swim up pool bars and every day tacos and cocktails all to die for. I will miss this resort - very special to my family. The service top notch, the beach is warm and stunningly blue with powder white sand. Azul served the best breakfast options. Truly worth the visit. Attention to detail is top notch. The spa is a must go- the water experience prior to my facial and my husband's massage is a memory for the books- and we love high end spas. This is next level impressive. We all felt safe, pampered and taken care of. We will be back. Much love and gratitude. ~Jojo
2.0
Rooms were not made until very late usually around 5:30 pm and we had to call for them to make them. No downturn service like our stay before.
5.0
Outstanding customer service from staff.
Unique experience about customers service from whole staff
5.0
Beautiful property in top, top condition. Staff all spoke English and super helpful. Their attention to detail was greatly appreciated from the initial greeting to departure. Our personal concierge really took good care of us. We just sent her a text and "it" was done.
5.0
I have stayed at many all inclusive resorts and grand velas is by far, the best. Service is wonderful with staff eager to assist and find ways to make your stay special. The food is truly wonderful. It’s inventive and tasty with many options at each restaurant. The resort is gorgeous and clean and the pool is beautiful. We truly loved every minute.
5.0
Beautiful property with amazing restaurants. Very large, quiet pools.
5.0
Coffee wasn’t hot ever
My only complaint
5.0
The place is consistently excellent. It’s expensive but it’s truly all inclusive so it’s fair. We are glad we examined the quasi time share to get a significant discount on the spa massage. Wish the front desk kept more small US dollars to s change for tips. They always run out of small bills. Otherwise hard to make many suggestions. We feel they should close the Chaka and gourmet restaurants and replace them with a steak and seafood restaurant like Maiakoba. It would take a realization that the public would appreciate this change but I doubt they will do it unfortunately. Otherwise it’s terrific.
5.0
I don't like to get wordy, semi-quick summary. Everything was as I expected or better for the price we paid. Lots of research before pulling the trigger. Excellent, clean, the best tasty food and uncompromised dedication to service.
Melissa, our Concierge, went above and beyond for our 30th anniversary.
Fernando, Antonio, Mirina and Hostess Karina at the Bistro were always the best. There should be more names here but I couldn't remember them all.
Beach service was incredible. Daniel, Yasmin, and Luz never had us wanting for anything. Angel at the bar was always awesome.
Room service quality and room care where always top notch.
Their restaurants deliver service and taste I had never had before in Mexico. Excellent! The Mexican styled one had to be the best of them all. We couldn't stop eating.
This was our 9th all inclusive Mexico resort vacation over our 30 year marriage and I have to say it was the best yet.
I say this after staying at five 5 star rated resorts.
Hope I didn't make this to long, good luck with your choices!
4.0
Pros:
The food was amazing for an all inclusive- we have tried many in Cancun (palace hotels, Riu, Iberostar) and the food here is phenomenal compared to those
The hotel itself is beautiful and well kept
The dinners are amazing- the staff is great and the food as well as the presentation are wonderful at these specific restaurants.
The spa was fantastic - I’ve had many massages at the ritz, four seasons, las ventanas etc and this was better than all of those!
Cons:
The service at the pool is terrible - so slow and many times there is just no one around. Lunch could take over 30 minutes and wouldn’t even be right
A lot of the workers (at the pool, the coffee shop, even the concierge) hardly speak English and you often have to repeat yourself many times or just accept the wrong thing out of frustration (we received the wrong drink/food several times)
They offer great excursions- but are not organized or easy to access. It took us many attempts to actually schedule our excursion. we were only here for the weekend and told them we wanted to swim with the turtles and go zip lining. They booked us turtles for Saturday and then when we tried to book zip lining for Sunday we found out all the zip lining parks are closed on sundays. We were very frustrated they didn’t plan better and that we didn’t get to do both activities as opposed to recommending turtles Sunday and zip lining Saturday (as all aquatic options are open on sundays)
2.5
GrandVelas always exceeds my expectations. Their service is impeccable. The property is absolutely beautiful. Employees like Luz, Lizzet, Viktor, Ernesto, Yasmin, Alejandro, William, etc. always stand out with amazing service & will go out of their way to ensure you have anamzong stay.
5.0
All around great place.
5.0
Amazing property, amazing staff, amazing food... Worth every single penny!
Preguntas frecuentes
¿Cuánto cuesta alquilar este resort todo incluido en comparación con otros en Playa del Carmen?
El precio medio de un alquiler en Playa del Carmen es 122 € por noche. Este alquiler es 882 € más elevado que la media.
¿Este resort todo incluido incluye aparcamiento?
Sí, Grand Velas Riviera Maya - All Inclusive incluye aparcamiento. Para más información, contacta directamente con el alojamiento.
¿resort todo incluido cuenta con piscina?
Sí, Grand Velas Riviera Maya - All Inclusive cuenta con piscina en sus instalaciones. ¡Trae bañador!
¿Grand Velas Riviera Maya - All Inclusive admite mascotas?
Lamentablemente, este resort todo incluido no admite mascotas. Intente buscar de nuevo y filtre por "Se admiten mascotas"
¿Qué comodidades están disponibles en Grand Velas Riviera Maya - All Inclusive?
Hemos encontrado 10 comodidades para este alquiler. Esto incluye piscina, aire acondicionado, internet/wifi, aparcamiento y lavandería.
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